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9677 results found

  1. My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls

    1 vote

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  2. If you have a queue with for example, 25 members - only 15 of these can be co-recipients which means that 10 won't be able to see the voicemails. Also, if you are a member of 6 or more queues, but you need to see all VM's you can't, as you can only be a co-recipient of 5 queues.

    It should be unlimited to give better access to the mailboxes.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.

    3 votes

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  4. Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. With MITEL, was able to do conference call with multiple people that allows more than 3 participants. When switched to RingCentral, can only do up to 3 people including the initiator. With RingCentral, call the first person, hit conference button, dial the second person, then hit the conference button again to join. Then, after this conference button disappears and there is even no option to add more person in the call.

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  6. The ability for the Super Admin to Manage User Phones directly using the RC App

    3 votes

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  7. customer wanted to have an ability to disable the call logs from her ring central application to appear on her regular phone app

    2 votes

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  8. Customer is requesting for the feature to be able to log in to the RC app on different devices under 1 profile but can specify which calls will route to each devices.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Where would an end user go to audibly record their name for use in the system directory. I can find a setting for this within service.ringcentral.com, but cannot at app.ringcentral.com. It is my assumption that we want the end user going to app.ringcentral.com rather than service.ringcentral.com. It seems counter-intuitive to direct them to another site for this setting.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Would be better if we have an option to turn off the Beep sound whenever there was a voicemail left to minimize the noise in the workplace.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Adding speed dial on presence without the system adding 1 or 0 to the number. When adding a number to the presence, it automatically adds 1 (US) or 0 (UK), need a feature where it doesn't automatically adjust the number.

    3 votes

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  12. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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  13. Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.

    Customers need to re-create the reports to be updated.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Feature Request : Allow to loop calls from 2 call queues continuously

    Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues

    Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call

    Brand : BT Business

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. The ability to receive notification ahead of time or before the implementation of any changes or policy on the account.

    2 votes

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  16. We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone

    1 vote

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  17. Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Allows users to see the timezone of the person who's calling their line and the person's they are calling using the app

    1 vote

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  19. Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension

    1 vote

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  20. Client wants their customers' name to show on the phone when their customers call them.

    2 votes

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