9342 results found
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Better Visibility
In the Text inbox and Call Log, only the name of the contact appears, it should show the phone number as well when the contact has been added.
Also, the Telephone, Text, Contact+ Icons should be a bit bigger and maybe color coded where ever they are located. Navigation will be easier for users with multiple screens.
1 vote -
Combined inbox for SMS and Calls
On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.
Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.
1 vote -
Wants to auto disconnect the call when the caller made no action or did not press anything
Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action
2 votes -
For Super Admin to access other users without having to know their credentials
Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.
1 vote -
Choose specific extension to receive call
The client is requesting to have an option to manually choose specific extension to receive calls from call queue.
1 vote -
Answered elsewhere
The ability to turn off the answered elsewhere feature so users can't see who answered the call.
2 votes -
RingCentral Fax email that we can provide
If we enable the email to fax there should be an email that RingCentral can provide to us so we can provide that email to external people that wants to send a fax using their email address. The one that you have on the system is sending. I meant receiving. I need to have an email that is provided by ringcentral that we can provide to external people so they can send email to us.
1 vote -
SMS Icon Location Optimization
I have noticed that it has become a little cumbersome to select a contact, click the 3 dots, then select the text icon. I would like to do this within 1 click (Hover, then click on Text).
Currently, hovering over a contact you get your options, however I believe there is no way to customize which icons you want to see.
For example, I'm not interested in seeing the "Message" icon and would rather swap it out for the "Text" icon.
To be clear, I'm talking about hovering over the contact and NOT the left panel which I know can…
2 votes -
Extension to Extension only for Calling
I need to be setup a number of phone extensions to not be able to call outside the building.
Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.1 vote -
Preventing Windows from Locking While In Call
We recently enabled a security setting to lock our computers after 5 minutes of inactivity. While other apps recognize that a call is in progress (like Teams), it seems RC is not able to perform that keep alive function.
Is it possible to configure RC keep Windows from locking while a call is in progress? Thanks!
1 vote -
Remove the ability of the Global Office users to select their Global Office numbers as CLI for Common Phone if the country is not supported
Current Behavior:
On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.Expected Behavior:
If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.Related Support Article:
https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US1 vote -
retrieving deleted fax, past data retention policy
Request to redeem deleted Fax logs using the Ringcentra Application
9 votes -
Sent out a poll to customers using the SMS Mass messaging in RingCentral App
I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it
2 votes -
Allow user to populate/configure TO fields in a Fax Template
For Cover Sheet Templates, users should have some way to populate the TO fields.
From other users Idea's out there it sounds like the TO fields should be pulling from contacts (I read people wanting the option to do something other than use contacts, but for me the contacts doesn't even work). Support told me today that is not an option. I've tried populating our contacts and the cover page doesn't pull the info so this is just a big missing piece to me (we can use our own word documents, but think this is a basic function most faxing…
1 vote -
HUD List Vertical Format vs Horizontal Format option
Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.
27 votes -
phones to switch to secondary ISP
MITEL PHONES should also have the capability to switch Internet provider when primary is down
1 vote -
Ability to put Note on Customized Template of Fax Cover Page
I want to have the ability to add a note when I'm using my own template for Cover Page on Fax
3 votes -
Ability to manage multiple RingEX accounts from one single email address
For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.
Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.
Customers are unable to use personal email addresses in this scenario for security reasons.
1 vote -
To have the capability to access the performance report for a selected user only if the role is super admin.
To have the capability to access the performance report for a selected user only if the role is super admin.
1 vote -
Capability to answer call from mobile app (Iphone) using Bluetooth LEVN headset automatically.
Capability to answer call from mobile app (Iphone) using Bluetooth LEVN headset automatically.
1 vote
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