12307 results found
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ability to filter users that doesn't have desk phone
For a company that has more than 500 users. It is useful that we have an option to filter those users who don't have a desk phone assigned.
1 vote -
Customer wants to customize the number label on the contact details on RC Phone app
Customer wants to customize the number label on the contact details on RC Phone app
1 vote -
Shared External Contacts Limits
Please increase the Setup limited of 50,000 contacts at one time for Shared External Contacts Limits and have some other options aside from automatically deleting the previous uploaded Shared External Contacts.
2 votes -
Department IVR Voicemail Broadcast & Acknowledgment System
Implement a specialized Department Voicemail Broadcast IVR that allows a manager to record a message and instantly broadcast it to a specific department's members. The recipients should then be able to easily acknowledge the message or immediately call the manager back.
The manager calls a dedicated Department Broadcast IVR (e.g., a specific extension or phone number).
Recording: After selecting a department, the manager is prompted to record a message.
Broadcast: Upon hanging up (or confirming the message), the recorded message is immediately distributed to all members of the selected department/group.
The agent receives the recorded message via their RingCentral extension/phone.…
4 votes -
Allow forwarding extension to choose what endpoint to ring when forwarding call to another extension
We would like to have a forwarding extension to have a choice to select what endpoint (RC app, Desk phone, Mobile app) when forwarding call to another extension
8 votes -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
6 votes -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
Phone setup only to call extension to extension. No outside calling while using a desk phone
Is there a way to have the phone setup only to call extension to extension? No outside calling while using a desk phone?
2 votes -
Increase RingCentral Automator Text Limit
Increase RingCentral Automator Text Limit
Please increase RingCentral Automater Text Limit from 1500 to 6000.
1 vote -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
6 votes -
Limit the amount of phone light ups per hour for users with BLF keys and monitored lines.
The Yealink Phone lights up whenever a monitored colleague on the system (even if they're in a completely different office) starts or ends a call, or their line status otherwise changes. Is there a way to adjust or limit the amount of phone light ups per hour.
6 votes -
Caller ID Preservation: IVR/Call Flow Routing to External Destination
When an inbound call comes in to an IVR Menu and forwards it to an external number, the Caller ID that shows up is the RingCentral number. This is happening even if the Preserve Caller ID feature is turned on. Unlike when a call comes in to a user extension and forwards it to an external number it preserves the original caller ID. We need to have the original caller ID show up when a call comes in to an IVR.
1 vote -
Fax Confirmation Document
A formatted, formal PDF document (not the email confirmation) that can be generated anytime by the sender in their RingCentral app (do not need to have admin access) and details including:
- heading that this is a fax confirmation
- fax date & time (in respective time zone)
- sender name & organization
- sender phone# & fax#
- recipient name & company
- recipient phone# & fax #
- subject of fax (new field added to outgoing fax)
- status of fax transmission - delivered or failed, reason for failed if did not go through, if not all the pages went through, etc.
- # of total pages…
1 vote -
Centralized team fax# with access to fax history & other actions
For teams that have a shared workflow - faxes can be sent from the team fax# instead of their individual fax #s, add a "subject" field to outgoing faxes, and everyone who has sending permissions to that fax# can see a dashboard that displays the full live history of faxes sent from that fax# with permissions to view - including date/time, from who, to who, subject, transmission status, copy of document faxed - generate a fax confirmation document, refax if fax failed or needed to be resent, etc. Admin (leader of team/dept manager) having more editing permissions & auditing -…
2 votes -
AIR notification
For AIR to be able to send notifications for new and existing leads without CRM integration
1 vote -
The recent update causing voicemails to route into other call-queue voicemail boxes is extremely confusing
Calls that were forwarded from a user extension to a call queue and routed directly to voicemail should be saved to the call queue voicemail rather than the user’s extension voicemail.
1 vote -
auto disconnect call when routed to VM and no response for 5 secs
They want to have a setting in the admin portal where they can manage caller settings. For example, they want to configure the system so that if someone calls and doesn't answer, it automatically hangs up. Customers having difficulty setting up a voicemail that plays for 10 seconds, or they're experiencing issues where the voicemail keeps playing without any message being left.
1 vote -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
call queue ext fwd to ext in same queue disables the queue. disable ability to fwd.
RC case 29983844 - - - Ambulance dispatch call center call queue was wiped out by one member of the queue forwarding their extension to another member of the queue.
Disable the ability for call queue extensions to be forwarded to each other.
1 vote -
To integrate the Praevius app
To integrate the Praevius app to show the time stamp using embbed dialler, it is not showing the setup event and proceeding event, it goes.
1 vote
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