9135 results found
-
Turn Off On hold music globally for Ring Central Audio Conference
Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
4 votes -
Send email confirmation after you have sent a text message
Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.
6 votes -
Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device
On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.
3 votes -
Emergency Address search drop-down should not show all other previously entered addresses
This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-site mode. If this isn't possible then it should just not auto-populate at all. Having it list all user addresses that have ever been entered is not acceptable. Granted, this list does not show which address belongs to whom, but seeing thousands of addresses that belong to current and past employees in a list like this should not be a…
4 votes -
SMS texts to go to different users based on custom routing schedule
Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks
7 votes -
RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification
Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.
24 votes -
Connect Next Incoming Calls Directly to Voicemail when engaged on an active call
want to send calls to voicemail automatically if I'm on a call
35 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
14 votes -
To have the ability to have no Voice Mail on a call Queue line
We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.
3 votes -
Hope to have a separate window to work separately
When I use Ringcentral to edit notes or view notes, I can't use other functions of Ringcentral at the same time. Because opening the note takes up the entire Ringcentral. If there is a message, I have to turn off the note before I can read it. I hope to use Ringcentral and note at the same time.
4 votes -
5 votes
-
135 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all! -
6 votes
-
Remove the RingCentral app page at end of activation wizard
The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.
1 vote -
4 votes
-
Preview of the Event Details on RC App Jupiter
With the current RC App Version: 20.3.30.250 Web, 20.3.30.2377 Windows, the user has to click on the event itself to view the event details. This behavior applies to events which run over multiple days.Expected Behavior:User should be able to details (end date of the events) without having to click on the event itself.Reason:Save extra clicks.
1 vote -
Add Thailand for Global Office Supported countries
Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.
1 vote -
Respond to call via text after voice mail
Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
3 votes -
Auto-discard voicemails less than 5 seconds
Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !
6 votes -
The ability to turn on / turn off "Lateral extension dialing" within IVRs
We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.
25 votes
- Don't see your idea?