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9921 results found

  1. Custom Answering Rule: Add Recurring Events for Holidays

    Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must pick a "specific" date and time instead of being able to set recurring events.

    30 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Customize Email Notifications

    One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.

    30 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Feature request to have payment system for RingCentral.

    Feature request to have payment system for RingCentral.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Detailed Call Log; please add the ability to select multiple extensions.

    Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.

    15 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Position in Queue, Estimated wait time, and Call queue caller call back feature

    In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

    211 votes
    Future Consideration  ·  35 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Allow Queues Business Hours to use Company Hours as a fast option

    When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Domain Control

    Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    65 votes
    Implemented  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. increase limit for messages to delete

    one of my customers state they used to be able to delete all messages from their inbox when logged in SW. Seems like at some point in the last year, the limit was changed to 50. Need that limit removed. See attached video of issue. you can "restore" more than 50, just when it comes to deletion, it limits it to 50.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. RingCentral Desktop App - Multiple Chat Windows

    We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?

    15 votes
    2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  10. Scheduled meetings should display natively in the new RingCentral Desktop App

    For those users and organisations that do not have Office 365 or Google Services but instead have Onsite Exchange and Local Outlook 2016, it is not possible to see a list of scheduled meetings and actually start them.The RC-Meetings App correctly displays Scheduled meetings as a list and from there you can start them. RC Desktop and Mobile Apps do not. Its is handicapping the users that have Onsite Exchange and Local Outlook 2016.The Outlook 2016 integration into Outlook 2016 doesn't do it either.What we could do with is by default all scheduled meetings appearing natively in the Meetings section…

    12 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Team Calendar in New RingCentral App

    Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.

    32 votes
    Implemented  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Call popup suggestion in Glip

    When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too

    1 vote
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Wrap up time to be ready for next call

    Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

    2 votes
    Implemented  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Bring back gallery view for Files in RC Desktop App

    The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're searching for an image.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Call Queue Settings

    Call Queue setting should be done by the user - not by call q - if you have multiple call q this is very time consuming - you should be able to select call q by user.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Decrease steps to Open Web case after portal Update

    I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.

    4 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Change View of Tasks

    My RingCentral app is always open in a 1/4 of one of my screens. Now, when I click on tasks I can see so much information that I don't need but can't see the actual task. Suggesting the ability to hide columns or change the width. If I've already filtered to see my tasks why do I also need to see the assignee as well? I've tried zooming out - which does allow me to see more... I would also like the name of the task to text wrap. Thanks

    4 votes
    Future Consideration  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Allow receipt of RingCentral call while on Android call without ending Android call.

    Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Have printable fax confirmation pages in app

    When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could print the confirmation page from the app and send it to the recipient as proof the fax was sent and received without having to save all the emails.

    8 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  20. Admin Report of User Settings

    A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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