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10303 results found

  1. CTRL Z it seems to keep the data in the buffer

    When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to person.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Update Web service portal's language when removing did phone lines

    Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Add the ability to pin a banner image and message on the top of a Glip team.

    We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Enumerate a limited number of users to reduce page load times

    We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Logged in support experience for premium support customers

    It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings

    Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Make columns adjustable for Task view

    In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.

    8 votes
    Future Consideration  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  8. set custom music on hold for park calls.

    set custom music on hold for park calls.

    21 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  9. Shared fax for outbound sending

    A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.

    14 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  10. Enable replying to the tasks

    I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…

    19 votes
    Implemented  ·  14 comments  ·  Application  ·  Admin →
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  11. contacts on rc phone and rc app not synchronized

    contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. requesting a feature to have an option to change the logo in the RC unified app.

    requesting a feature to have an option to change the logo in the RC unified app.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. allow user to keep the forwarding number when a custom answering template saved

    Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Feature of Ring Back Ring Tone

    Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call

    When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Showing that a call was answered on the other deskphone

    Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Cisco 562 Wireless headset

    Would like to add Cisco 562 Wireless headset with standard base (Model: CP-HS-WL-562-S-US) as Recommended Headsets for RingCentral | Following KB article 10180 for the List of Recommended Headsets for RingCentral Deskphones

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  18. Ability to Show/Hide numbers in Caller ID dropdown

    By default, all numbers assigned to a Site show in the caller ID dropdown and all numbers assigned to a Call Queue show up for all members of that queue.We have Sites and Call Queues with many numbers assigned to them (over 100 numbers) and there's no easy way to hide all those extra numbers.We currently have to assign the numbers to a different "Number Inventory" Site and use custom rules to route the calls to the proper call queues. This hides the number from the dropdown but is quite cumbersome to manage and affects reporting and call log access…

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. new app will not chime if it is in the forefront, needs to chime at all times when a new notification comes in

    i need to know immediately when something new comes across and the sound helps me

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Preview Coversheet

    Please allow Coversheet Preview Details in unified RingCentral Desktop app. Currently it only shows a blank page.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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