11475 results found
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Synchronize the dial-by-name directory and the MVP contact list
Alleviate the need to maintain dial-by-name contacts in multiple places. Ensure that dial-by-name contacts are the same for callers and MVP users.
1 vote -
Disable Email-to-Fax service for all users
We would like to be able to disable the Email-to-Fax service for all users at a central point. Also it would be good to be able to have a option to enable/disable whether a user is allowed to send faxes.
2 votes -
Update CID On Forwarded Calls
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch
2 votes -
Transfer Outside of Voicemail
A feature that allows caller's encountering Ring Central voicemail to hit zero to be transferred to an internal extension or an outside number configured by the extension owner. A sample voicemail greeting would be: "Hello, this is Josh, I am away from my desk right now but if you have an emergency you may dial zero to reach me on my cell phone or you can leave a message after the beep and I will return your call".
2 votes -
Multi-Level IVR option for Essential plan
Partners from ALE RBO think this will be a highly added advantage for customers if those will Essential plan can have the Multi-IVR option enabled.
1 vote -
call spying - OFF
Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.
1 vote -
Set Speed Dial using RingCentral App
Set up Speed Dial using RingCentral App that will reflect with deskphone as well
8 votes -
auto-text attendant
Can we have an auto-text attendant -- which will allow him to text his caller if he doesn't want to answer a phone call (e.g. I'm driving, please call me back later.).
2 votes -
Receive the security code through a phone call
I would like the ability to receive the security code through a phone call. Right now, I can receive it through my email. I am not always able to get to my email, but would like to receive the code through a phone call.
7 votes -
Use star code change IVR
Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
2 votes -
Preserve Ring Central Fax subject on the Fax sent receipt email.
Preserve Ring Central Fax subject on the Fax sent receipt email.When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax to a particular client has been sent (or failed) without having to look up the fax number and cross reference with the client name.Thanks,Chris
1 vote -
WordPress Plugin Chatbox to link to our current RingCentral Users
Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.
2 votes -
Please stop this ... while using the app, during an active call, incoming calls silence the current call
While in the RingCentral Desktop app, and while in the RingCentral Android app, it is impossible to stop an incoming call from silencing the current call. It's very frustrating to be on a call and have the incoming call stop the current call. The caller on the first call is always perplexed why they cannot hear me for a minute and it severely hobbles business calls.
8 votes -
RingCentral App Messages - Pop Up
To avoid missed messages, we would like to create a Group called “Importance Announcements”. Only Supervisors/Managers can add messages to this group. However, for this group only, once a message has been sent it automatically generates a pop-up big enough that it covers 2/3 of the screen. In order to close the pop up the message needs to “x” out. However, this pop-up only opens when the agent is next in ACW. (this way the pt. isn’t inconvenienced). Please advise if this is possible.
8 votes -
Forward Unanswered Call From Queue to External RingCentral Number in Different Account
I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to have the ability to have whisper text play when the call is answered at the corporate office, for example "Pennsylvanaia Reservations" before the caller is connected would be great.
1 vote -
Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.4 votes -
Overflow queue needs to have the option to ring a group simultaneously rather than ONLY sequentially
The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it transfers the call to the Rollover Queue.
1 vote -
Increase characters email under user profile
The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to that email.
2 votes -
Show dependencies on service.ringcentral.com
Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.
13 votes -
Provide ability in AI to disable all call recording ability
On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .
1 vote
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