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9921 results found

  1. CallerID Name in UK

    It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.

    22 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  2. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    ...ells the receptionist who they need to speak with. So the receptionist then transfers the call to that agent/assistant. However the callers name should appear on the agent/assistant caller id and not the receptionists name (which is currently the case. ). Why this matter needs to be addressed Reason # 1. because when the agent/assistant goes to answer the call they assume the receptionist is calling them and not a client. Reason # 2 When the agent/assistant goes to return a missed call and selects call back it calls back the receptionist and not the actual client who called them.…

    67 votes
    Implemented  ·  0 comments  ·  Admin →
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  3. Allow Multiple Instances of RC Office Simultaneously

    I work for two different companies who both have RC Office 2-99. I am an admin for both and receive messages and calls from both all day. I use a Chromebook (Chrome OS) with a Plantronics headset to facilitate VOIP calls and RC video meetings. Currently, I have to log out of one and into the other throughout the day. As a workaround I have one active on my Chromebook and the other active on my iPhone. It's not a great solution, and barely manageable. It would be nice to be able to open each company's RC App in a…

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Auto Answer feature in Chrome Extension/Play Store version of Ringcentral

    In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs)We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and this is one of the features we use heavily for our call center.I am testing out the Ringcentral Chrome extension as well as the RC Phone/RC App found in the Play Store and I've been going over the settings and it does not seem to be an option in any of the apps.Is it possible to…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Recordings Location

    Currently the only way to change your location of where your video recording is stored is to do it through the RC Meetings app. Since the RC app is supposedly a combination of all the Ringcentral apps, it simply does make sense that this feature is only available on the RC Meetings app and not the original RC app.

    7 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  6. Sales/Lead Dialer

    It would be nice to be able to upload a list of leads/contacts (from csv or other format) to be dialed in succession without the need to key in each individual phone number at the beginning of each call.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Icon for converting Glip Message into a Task

    We have icons on glip messages for like/quote/pin/bookmark etc, but could we have another to convert into a task? The task feature set is not being used by many from my understanding.

    1 vote
    Implemented  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  8. Custom Rules - Include Name of Rule On Each Step/Screen

    As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. sms chat bot

    More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

    7 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Service web user - multiple access notification

    Add a visual notification in service web when a user opens the user detail screen that it is already opened by another user.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. German Overvdialing Support

    In Germany it was very common in the ISDN world that companies add additional digits to phone numbers provided by the PSTN service provider. This functionality in ISDN is called "Overdialing." As an example of this functionality, the PSTN service would provide a number block of 100 numbers to a company. The company would then add 2 digits to the numbers. For example, a company purchases 100 numbers from DTAG +49 89 12345 - 00 .. 99. The company can add digits, i.e. 2 digits +49 89 12345 - 00 .. 99 - 00..99. This example shows that the potential…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Ability to send a Scheduled Glip message

    To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).

    13 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
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  13. Ring Central client for XBox One

    Provide a ring central client for the XBox one platform to allow joining on a big screen without the need for a pc to connect to the TV

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Scan to Fax

    Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.

    11 votes
    Under Review  ·  5 comments  ·  Fax  ·  Admin →
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  15. Call queue to VM flexibility

    I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.The problem I am seeking a solution for:Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.2) Having calls assigned to by rotating that will go to the team member who received the…

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  16. Per-user outbound caller ID list customization and search feature.

    We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…

    46 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Select Default User for Unassigned User Numbers

    The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. GIFs in text message

    GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.

    14 votes
    Under Review  ·  9 comments  ·  SMS/Text  ·  Admin →
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  19. Small Company main voicemail go to two extensions

    We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In our cituation it would be very handy that when a call comes in to the main phone the voicemail be able to be left in both ext101 & 102 computer and cell apps. thank you for your consideration,Johannes Waldthausen

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  20. RingOut on RC App

    It would be nice to have the RingOut option added to the RingCentral app

    16 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?
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