12547 results found
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New account password
When creating a new account and setting a password I created a strong password and get Green Checkmarks that it fits requirements, but the account does not get created because of an illegal special character. PLEASE state what special characters CAN NOT BE USED!
2 votes -
Allow Dialpad to open in standalone window that can be moved outside of the app.
Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it just makes sense to be able to send an outbound call in a similar manner.
4 votes -
Introducing a DECT Multicell solution to RingCentral like Snom M900
More and more customers asking for a professional and modern multi-cell DECT solution, scalable and with versatile functions. We have been using the M900 in our actual Broadworks Cloud solution from Broadsoft/Cisco for some time now and our customers are thrilled with it. The M900 has an integrated DECT manager, offers DECT and LAN synchronization. The integrated DECT manager manages all base stations in one installation and ensures constant availability and seamless handover. This means that calls are seamlessly transferred between the individual base stations - even across floors or buildings. The integrated TLS encryption sets absolute standards in terms…
13 votes -
Custom messaging with hold music
Custom messages should be able to be placed intermittently with hold music - otherwise recorded messages just play on a loop frustrating those on hold.
5 votes -
Call history of a specific contact
Today we have a list of all call histories. However, we don't have a view of call hostory of a specific contact. So, the use case would be like:I go to the call log screenI tap one of the records I'm able to see all the call history of this specific contact
3 votes -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote -
Call log should be retreived or a warning prompt
Permanent deletion is not a good idea.
1 vote -
Call log filter
Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.
1 vote -
Call logs downloaded content
To be able to have a one year range for the downloaded call logs content
1 vote -
Attachment Types
Need other options besides PDF. Would like JPEG or PNG.
1 vote -
Call History for Simultaneous Call Queues
I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
29 votes -
Disable invisible status auto trigger if user is away for 15mins
Disable invincible status auto trigger if user is away for 15mins
9 votes -
Call Queues - Call Log - Integration to WebApp
It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.
3 votes -
Allow Click to Call in Docs / Slides (not only Sheets)
Wouldn't it be good to get the possibility to use Click to Call on Docs & Slides, just like with Excel / Sheets ?We have plenty of presentations with numbers that needs to be redialed manually.Moreover, it's not very intuitive because it does work with Excel / G Sheet.
2 votes -
Call Queue - Call Logs - Filtering options
It would be nice to be able to filter with more options the Call Queues Call Log.I.E : Only missed calls, which is not possible actually.
2 votes -
Organizing "Presence" on phones
Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further down in the alphabet to add a new person in the presence.
6 votes -
Auto-text for unanswered phone calls
It's important to touch-base on unanswered phone calls with an automatic text message informing them of a callback or any helpful information if the person they are calling or the line itself is busy.
18 votes -
Click to Dial On Computer and RingCentral Mobile
Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
3 votes -
See a user's CQG membership from their extension settings
It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.
9 votes -
Add an out of office feature for message
When on PTO/ annual leave even though you can change the status to say that you're out of office sometimes people do not see this and send messages and try to chase up. It would be great if there could be an automatic reply (like you can do with email) to tell someone you're out of office or a pop up on the top of the screen. Microsoft Teams has this feature so it would be great if we could do something similar.
7 votes
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