10235 results found
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Use same text to speech technology for custom voicemail greetings etc.
I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful
19 votes -
Option to pause and unpause while in an on going call recording/masking
Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls
5 votes -
Login to voicemail only extension from RingCentral app
Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.
3 votes -
Host code for the Updated RingCentral Outlook Plug in
Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.
2 votes -
RE: "Edit Task" Window - Create a way to expand the "description" field
On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.
9 votes -
Automatic text forwarding
We can make easier to get same text to several numbers
40 votes -
Disable accept queue call slide bar on some agents
customer just wants to disable accept call queue slide bar on a user by user basis.
26 votes -
Assign Custom Coversheet to Sites
Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.
1 vote -
Click to Dial to send to desktop phone or cell Phone app
We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app
4 votes -
Add a radio button on app icon
Sometimes when I step away from my desk, I miss the tone notification that I received a new message. I won't know I missed it unless I open the app. How about a radio button on the icon on my dock to alert me. Like the red radio buttons on my text messages on my iphone.
8 votes -
level IVR/enabling the dial by extension option
can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
3 votes -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
55 votes -
Warm Transfer for Yealink T57W
We need this as an option.
2 votes -
Add Page and Intercom
As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.
3 votes -
Single Sign-On Support for Vodafone identity management
Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.
1 vote -
Mac RC App won't minimize
We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.
2 votes -
Make RCV Recording capabilities to the a role based permission
LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.
7 votes -
Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request
Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek
23 votes -
Call Notification as Banner Rather Than Full Screen Takeover
In the old phone icon app, I could change my notifications so that it send me an alert when someone was calling my ring central line. I would have the choice to decide if I wanted to click on the notification which brought me to the app so I could answer the call or not. Now if I am on the phone using my regular number the ring central line keeps popping up in the middle of my call. I used to be able to be on my phone and then swipe the banner notification up so I didn't have…
5 votes -
On-demand Call Recording Announcement settings by individual sites not account based
Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
31 votes
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