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9818 results found

  1. Disable viewing of company contacts in a specific extension

    We would like to be able to not have the company contacts be viewable to all extensions.

    8 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Removing Inbound Caller ID

    I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

    7 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.

    214 votes
    36 comments  ·  Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  4. Allow Box and other file storage upload options for new RC app

    When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable.This is for the new RC app, not the classic which does have this option.

    13 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Support e911 profiles for mobile/remote users to quickly change

    As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.

    9 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Speech enabled Auto-Attendant for RC Office

    Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Option to change the default number of rings when users login to HotDesk

    When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Multiple Voicemail Greetings

    Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.

    189 votes
    Future Consideration  ·  47 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. To add a feature that only sends out text messages with no option to call or reply to sender.

    I would like a feature added, if it's not already in place, where I am able to send out text messages to my employees but the employees will not be able to respond to the text message or call the sender's phone number.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Transcribe Recorded or In-Progress Calls

    Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.

    48 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Automated SMS

    I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.

    58 votes
    Planned  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Allow forwarding of voicemails via the RC desktop app

    I can forward voicemails to my team members but only if I log into the web portal. It would be nice to have this feature available in the desktop app, too.

    17 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Callers can press a key in auto receptionist and be sent a text.

    This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"

    4 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  14. Allow users to pickup a call ringing on another Extension

    Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension

    10 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Group Owned Inbound Fax Only Phone Numbers

    Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    20 votes
    Future Consideration  ·  5 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

    My understanding is that currently an IVR is coded as follows:1) Play IVR Message2) Await DTMF Key from caller for short period.If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the call or transfers to an extension.It would be much more usable if you configure:1) How many times to repeat before timing out (Currently hard coded to 3)2) How long to wait for DTMF before either timing out or repeating.2) Provide more choices for timeout like connecting to a voicemail etc.

    21 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

    Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message.Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waiting. We will be with you momentarily".What would be an amazing feature addition would be if a queue could have a collection of "Interrupt Messages" that could be configured to be played either sequentially or randomly at each interrupt period.Example Scenario:Hold music is playing.Interrupt Message comes on: "Did you know that we have a blue light special on widgets? Ask…

    4 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Announcement Only Extensions- Post Announcement Destination Configurable

    RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    9 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Call forwarding using star codes

    be able to forward calls automatically by dialing star codes on deskphone

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Granular control over notifications

    Adding the ability to play a sound or display an indicator without flashing message content into view, or the ability to snooze notifications so that rather than flashing up for every message, only one is seen per given time interval, or a single persistent notification to indicate unread messages. Could be controlled on a per-user basis.Currently you can only enable or disable notifications entirely on the desktop app per user.

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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