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10252 results found

  1. RE: "Edit Task" Window - Create a way to expand the "description" field

    On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    9 votes
    Future Consideration  ·  6 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  2. Automatic text forwarding

    We can make easier to get same text to several numbers

    40 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Disable accept queue call slide bar on some agents

    customer just wants to disable accept call queue slide bar on a user by user basis.

    26 votes
    Under Review  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Assign Custom Coversheet to Sites

    Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Click to Dial to send to desktop phone or cell Phone app

    We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app

    4 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Add a radio button on app icon

    Sometimes when I step away from my desk, I miss the tone notification that I received a new message. I won't know I missed it unless I open the app. How about a radio button on the icon on my dock to alert me. Like the red radio buttons on my text messages on my iphone.

    8 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. level IVR/enabling the dial by extension option

    can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Caller ID Information Pass Through with call Transfer, Internal and External

    Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…

    55 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Warm Transfer for Yealink T57W

    We need this as an option.

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  10. Add Page and Intercom

    As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Single Sign-On Support for Vodafone identity management

    Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Mac RC App won't minimize

    We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Make RCV Recording capabilities to the a role based permission

    LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request

    Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek

    23 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Call Notification as Banner Rather Than Full Screen Takeover

    In the old phone icon app, I could change my notifications so that it send me an alert when someone was calling my ring central line. I would have the choice to decide if I wanted to click on the notification which brought me to the app so I could answer the call or not. Now if I am on the phone using my regular number the ring central line keeps popping up in the middle of my call. I used to be able to be on my phone and then swipe the banner notification up so I didn't have…

    5 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. On-demand Call Recording Announcement settings by individual sites not account based

    Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.

    31 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…

    184 votes
    12 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Messaging: Convert User to Guest

    Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Support batch requests in the Team Messaging REST API

    Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues.Please add support for batch requests for GetPosts, as well as any other endpoints that make sense to do so.

    5 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  20. having the option to save the call recordings using the RC phone app even without playing it.

    having the option to save the call recordings using the RC phone app even without playing it.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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