11042 results found

1. "Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold

   Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over it, so I have no visual indication that there are new messages.

   Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over… more

   9 votes

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2. Pull calendar out of video and make it it's own icon

   Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.

   1 vote

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3. Contact presence should be more descriptive than just a colored dot

   Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily understood.

   6 votes

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4. Mobile app contact presence should be unified and consistent across all apps

   There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.

   4 votes

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5. Add iOS ignore call and send SMS option

   When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!

   3 votes

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6. Add iOS Spotlight feature to enable dialing via the RingCentral app

   WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.

   2 votes

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7. Add smart dialer (dial by name) to mobile app

   The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.

   2 votes

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8. Add ability to transfer from a softphone to a deskphone

   There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

   4 votes

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9. Allow 911 Alert Recipients to Listen to 911 Call

   When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both competitive and safety reasons.

   When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both… more

   9 votes

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10. The availability of Voicemail to Text Option even if HIPAA is activated.

    The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

    5 votes

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11. Non-Ring Central Numbers Added on Presence

    To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.

    1 vote

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12. Logo in email to not be sent as attachment

    Many organizations that send outbound faxes email using @rcfax.com to send those faxes. If an email signature has a logo, they are being interpreted as attachments. The ask is for an automated way of preventing those from being consumed by RingCentral as attachments.

    1 vote

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13. Additional option to send SMS to callers instead of leaving a Voicemail.

    For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

    5 votes

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14. Would like to view calendar that shows EVERYTHING at all times, the color tags

    Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color code each job and we have a crew for each type of job with that said the colors are so close to each other that it makes it hard to tell what crew\job its assigned to. The colors of the old app were perfect. Next issue is when adding people to events, we have to type in each persons name instead of copy and pasting when you have 20-30 + people being tagged it makes it easier and faster to copy and paste like the old app did. Also the old app allowed to copy and paste the title and the full notes this one only allows to copy the title then you have to paste it then go back and copy the note, a lot of extra work that isn't necessary. We are a 24/7/365 business and we need something that is fast and easy. WE LIKE TH OLD APP BETTER!!

    Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color… more

    1 vote

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15. RingCentral App compatibility with 32 bit OS

    I do not want to upgrade my computer to gain access to RC Desktop Application. I am using using 32 bit OS and RingCental App requires 64 bit.

    5 votes

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16. Options for Incoming Call Display

    To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)

    14 votes

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17. Include the ability to sort contacts alphabetically in the RingCentral app HUD

    The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.

    29 votes

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    Under Review  ·  1 comment  ·  HUD & Presence  ·  Delete…  ·  Admin →
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18. Option Add a non-Cyberdata paging device to the paging group

    As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.

    1 vote

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19. would like the system to be able to call a customer as soon as they sign up for our service

    It would be helpful so that our customers will know that their application has been received.

    1 vote

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20. Ability to save your Ring Central App preferences

    A plus for all RC customers.

    3 votes

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