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10771 results found

  1. Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.

    16 votes
    How important is this to you?
  2. It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  3. Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.

    7 votes
    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  5. I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was happening, especially in louder work environments.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

    43 votes
    How important is this to you?
  7. People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for someone to have the ability to place or receive a call through the app, hear the caller, and be able to type their responses and have that response read back to the caller.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!

    1 vote
    How important is this to you?
  9. We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications.We suggest not including any of the voicemail content if a user selects notification only. A user may want to know of arrival of a voicemail, but not expose the voicemail content in insecure email environments. Some environments may have callers who might may occasionally leave confidential information in voicemails. To prevent accidental exfiltration into public email these users will disable "Include attachment with email". That switch only controls attachment of the audio recording, the Voicemail Preview…

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. It would be helpful to be able to print out texts, as I text my parents in order to have a record of exactly what was said.

    14 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  14. This would be useful if an employee likes to keep messages in their mailboxes and need to transfer it to another extension. We get alot of email and these seem to disappear within the inbox when transferred that way.

    6 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  15. This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.

    1 vote
    How important is this to you?
  17. We're growing and need more than 10,000 contacts

    15 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  18. ADD fax preview before sending the fax and cover page.

    31 votes
    Planned  ·  4 comments  ·  Fax  ·  Admin →
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  19. Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location within a message, it currently isn't clickable. Tried using "", (), [], etc. Any help would be appreciated. Thanks in advance. I think corporate users would love this :-)

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!

    3 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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