12547 results found
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Ring Central error codes need to be redone.
The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…
2 votes -
Web portal call log should include 'Presence' activities
Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
Company Phonebook for all users from one single upload
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…
73 votes -
Filter on phone app
On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type.If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's a horrible experience. Please implement this asap.
3 votes -
Incognito Incompatible with Dark Mode
My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.
There is no dark mode available on Incognito Chrome.
Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.
2 votes -
Poly CCX 400 and CCX 700: Digit Map Timeout
A default timeout value is 3 seconds. It is not enough time for users to transfer a call.
9 votes -
Give better error message clarification when attempting to disable a user
Hi team!
I wanted to suggest that there be more clear error messaging in this specific case when attempting to delete/disable a user. I handled a case recently where the customer was attempting to delete an extension, however they weren't able to because the extension was set up as the Fax/SMS recipient for all four sites on the account under the Auto-Receptionist settings.
It would provide more clarity if the error message they received when attempting to disable the user told them exactly why they weren't able to do so, however they currently only receive this (seen in image 58):
…
1 vote -
Call logs filter for recorded calls
Additional designated filter for accessing recorded calls in call logs.
5 votes -
Billing - Ability to correct an incorrect invoice
When there is an incorrect charge on an invoice there needs to be a way to remove the incorrect line item or show the actual credit amount as a line item to offset the incorrect charge versus a credit memo.
1 vote -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
25 votes -
Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels
If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.
1 vote -
Ability to disable single-character formatting
Ring Central Message automatically uses characters such as * and _ as a pseudo-commands to format the characters inbetween them. It also allows the (now standard) use for control characters (ctrl-b, ctrl-u, ctrl-i) for formatting. Further, the formatting is not shown prior to sending the message, and worse, there is no limit (that I have come across) as to how far apart these characters are in a message.My idea is to have an option to turn off the use of printable characters as formatting commands.Use cases:Copy/pasting a mathematical formula with multiplication. The * is not intended, nor should be interpreted…
2 votes -
Add contact categories or tags so that contacts can be identified and filtered
Contacts should be able to be tagged with a category - such as Customer, Vendor, Employee, etc. much like Google Contacts and countless others do to allow us more flexibility in exporting, syncing and searching through the contacts.
2 votes -
GSM call indication
If you get an direct gsm call on your mobile phone you should get a presence indication, like in a mobile call, in the Ringcentral App.
1 vote -
Live Call in show (radio TV etc)
What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. While on hold, all the callers hear the audio from the radio station. I got RingCentral specifically to do a call in live show "Living with Disabilities" Here are 2 companies that offer this service. Call in Studio and Blog Talk Radio. Blog Talk Radio has the nice interface, while…
2 votes -
Increase Call Log Download Bandwidth from service.ringcentral.com
I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS.We routinely download call logs with file sizes apx. 1.5-2 MB and see a download time of 2-2.5 min per file. In testing with a Ring Central representative, we determined this is due to server load.
1 vote -
Add prompt when clicking "Add User" if there are unassigned extensions available
Add prompt when clicking "Add User" if there are unassigned extensions available. This would stop over-billing and improve customer satisfaction. Also, it could stop billing team from having to make so many adjustments to accounts.
10 votes -
Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)
Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…
14 votes
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