12551 results found
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Allow disabling inbound Faxing by DID
We receive many inbound spam faxes to our Users. All our faxes should go to our Inbound fax number so I'd like to remove all other DIDs from the inbound fax receipt. Support says I cant do it without disabling ALL inbound faxing. Case 15124796 - Block inbound faxes in local DID numbers
5 votes -
Provide a way to block delete contacts and voice mail.
SummaryI find that the proliferation of political, scams, and non-profit fundraising are flooding my voice mail. Also vendors and other contacts either fall out of favor or are superseded by new ones. I hope that RC will provide a way to manage both of these in blocks. This can be done be grouping data records (objects) by search conditions or with check boxes in the user interface.ContactsThere is currently no provision for removing "blocks" of contacts that are no longer useful. I would suggest that RC provide the ability to delete blocks of contacts by person, check box, or by…
1 vote -
Create process for bulk user call park add
Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk update process would be very helpful.
5 votes -
www.captira.com Pay by phone with a text message link
Bail bond agents bail software. Clients are sent a text message with a link to make a payment with their Credit Card. And agree to payment similar to a Credit Card Authorization form, Client recives a link to make a payment for their Bail Bond. Software is Captira
2 votes -
How to maintain the caller ID after a blind transfer.
When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.
1 vote -
Archiver tool - Allow admins to manaully select which users to archive call recordings.
Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all recordings in the company is a lot of data. If I only have a couple teams that want back ups of their recordings then its time entensive to set it up.
2 votes -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
16 votes -
Advance IVR System
It will ask for the Caller's Name and Reason of Call. If the caller advised the reason of call, then the IVR will provide solution based on keyword heard on the call . If it doesn't satisfy the caller, then it will give option to speak to a live person or if the call is emergency, then the IVR will connect the call to them directly with a Push Notification that this call must be answered immediately.
The IVR can also log, a recorded information when IVR asked for the name of the caller, position or other caller's information required.
…
11 votes -
Option to Check size of call recording
If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space
1 vote -
Export all E911 Address
is it possible to have an option to export all of the E911 addresses we list?
1 vote -
Desk phone caller ID
It would be nice to choose the caller ID or "dial from" number from your desk phone like you can in the desktop application.
17 votes -
Option to customize the call wait notification
Add an option to the call wait feature for the phone to ring instead of just a beep and pop-up notification on the screen of the phone.
1 vote -
The ability to prevent update the task status in case if task is overdue for everyone but creator.
To have the ability, to define only by creator, if the task status is able or not, to be modified by the non-creator in case if task is overdue.In case if the flag=false/disabled the update function is disabled for non-creator users in case if task is overdue.
1 vote -
Requesting to have a feature for Dropped Calls History Report
Requesting to have a feature for Dropped Calls History Report
2 votes -
I am wondering if there is a way to get a call bank of numbers that are hard lines that we can call from so that a caller ID can be set ...
...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
with an auto 80 phone score. We have a lot of outbound calls that are
marked as unknown or it is just the number. From what we have found this is
really common and there is really no way around it besides paying your
phone provider to show a better caller ID. I know our CNAME is set and we
have been registered with all phone providers. What we want to know is if
making a call…1 vote -
Allow guests the ability to initiate video call
There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
1 vote -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes -
List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote -
More granular settings for Sequential call queue member rotation
Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.
4 votes -
Call to external number notifying a voicemail was left
Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to answer the call would receive a phone call to their external cell phone either notifying them that there is a voicemail, or it would replay the voicemail message that was left. Having both of them as an options would be nice. We'd also like an Email message to be sent out to a specific Email…
3 votes
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