Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10310 results found

  1. SMS texts to go to different users based on custom routing schedule

    Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification

    Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

    24 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    want to send calls to voicemail automatically if I'm on a call

    35 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Page Count on CUSTOM Coverpages

    Page Count for Custom Coverpages

    16 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. To have the ability to have no Voice Mail on a call Queue line

    We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Hope to have a separate window to work separately

    When I use Ringcentral to edit notes or view notes, I can't use other functions of Ringcentral at the same time. Because opening the note takes up the entire Ringcentral. If there is a message, I have to turn off the note before I can read it. I hope to use Ringcentral and note at the same time.

    5 votes
    Planned  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  7. Increase number of rings for Limited Extensions

    6 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  8. Read notification for RingCentral messages

    170 votes
    55 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!

  9. Add the ability to copy and paste an image into an outgoing text message

    6 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Remove the RingCentral app page at end of activation wizard

    The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Delete Call Queue Member Confirmation

    4 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Preview of the Event Details on RC App Jupiter

    With the current RC App Version: 20.3.30.250 Web, 20.3.30.2377 Windows, the user has to click on the event itself to view the event details. This behavior applies to events which run over multiple days.Expected Behavior:User should be able to details (end date of the events) without having to click on the event itself.Reason:Save extra clicks.

    1 vote
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  13. Add Thailand for Global Office Supported countries

    Add Thailand as one of the supported countries for Global Office number. This way it can help in utilizing their numbers as Caller ID both Locally and Globally.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Respond to call via text after voice mail

    Respond to call via text after voice mail and will receive text a message to reply or send message to the caller

    3 votes
    Implemented  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Auto-discard voicemails less than 5 seconds

    Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !

    6 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. The ability to turn on / turn off "Lateral extension dialing" within IVRs

    We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.

    26 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. API for Outbound User Email for Faxing

    Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.

    2 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  18. Call Queue Voicemails

    Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes
    Implemented  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Integration with Apple Watch

    91 votes
    Under Review  ·  34 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 506 508 510 … 515 516
  • Don't see your idea?