11928 results found
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How to stop robo caller
We have just switched to Ring Central, but we are receiving robo calls like hell.
4 votes -
Allow handling of multiple Call Queue calls
Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…
116 votesAdmins, learn how to set up this feature here!
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Call handling parity on Android and iOS
As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.
10 votes -
As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS
I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.
1 vote -
Separate Onboarding Track for Small Business - One Owner User
One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…
1 vote -
I need to change my default to UK calendar settings eg in UK today is 6/8/21 not 8/6/21
It is confusing having American settings.
18 votes -
Extend the time to input an extension
The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
3 votes -
Please add Redtail CRM
Please add Redtail CRM
4 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
5 votes -
Export Call Queues with all Call Queue details - Reports Feature
Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
27 votes -
Monitoring for virtual fax
Hello,
We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
I think it would be useful to have a…1 vote -
if desktop app not enabled then disable queue
When a users desktop app is not activated, this is not reflected in any of the queues they are in, so their extension still rings, can it be set that if the desktop app is not active then neither are the queues
1 vote -
Admins need to control RingCentral app settings
Instead of trusting all employees who are RingCentral app users to set their own app settings appropriately, administrators need to be able to control those settings through the Admin Portal.
26 votes -
BOLD and add color options to team names, folder names, direct messages, favorites, etc...
I'm a member of 12 million teams (kidding but not), have 12 employees and 100+ coworkers who are all RingCentral addicts. It is enormously difficult to keep track of all of this and still get some REAL work done. Bold and color options would help me (and my coworkers) keep track of everything we have going. If you use this idea, can I please have a tshirt? XL! Thank you for your consideration!
3 votes -
Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)
Submit Feature Request in behalf of Customer Allyson - Customer said that she is blind so she cant utilize much RingCentral Customer ask if maybe there is feature that can help her to navigate/use the RingCentral then it will be great help for her
2 votes -
Simplify RC Desktop and RC Mobile login process
A number of our users have complained about the 4 screens they have to go through just to login on both the RC Desktop and RC mobile apps. First picking Sign In, then a screen with how to sign in, then your e-mail/phone number, then finally your password on the 4th screen. If there's some way to combine some of these things to get it down to 2 or even 1 screen that would be great.
3 votes -
Disable 7 digit/10 digit auto link as a phone number in Unified App
My customer uses a 7 digit ticketing number system for their IT department helpdesk and when Ticket numbers are being sent via Message in our Unified app, the ticket numbers are getting converted to Phone number call hyperlinks. This is an issue as they want to prevent our app from converting 7 digits to launch a phone call as they want to be able to highlight and copy the number to search in their internal ticket system data base. Can we make it an option to turn off 7 digit auto link to phone numbers or disable all together?
6 votes -
Show status icon for users in left column (like in RC classic)
Ring Central "Classic" would show the icon from a status next to the user name in the left hand column of the app. Hovering over the icon would show the status text (including custom status text). This is not implemented in the new Ring Central App.As we are all working remotely we find this was a good feature. I can tell if someone is simply "out of office", or even "Running" or "Having Lunch".This is NOT the same as DND, it conveys much more information and DND affects other behaviours too.Please re-implement this missing feature in the new Ring Central…
2 votes -
Sticky “On”
You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.
5 votes -
Queue Management Reports - Improved Analytics
RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.
4 votes
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