12897 results found
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Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
Restore busy signal behavior when Call Waiting is disabled
When Call Waiting is disabled, the expected and previously existing behavior was that incoming callers would hear a busy signal if the user is already on a call.
After a recent update, this behavior has changed. Now, when Call Waiting is disabled, incoming calls are automatically routed to voicemail, and the busy signal is no longer played. This change was made without configuration options and affects all users.
For many organizations, this behavior is not acceptable. Users explicitly disable Call Waiting because they do not want callers to be routed to voicemail or announcements while they are busy. The busy…
4 votes -
Improving RC/BTCW app administration.
To be able to manage users' settings from the BT CW or RC app (administrator settings).
In this specific case, our client is unable to set a default noise-cancellation setting for all users. There is no template in the service portal or the app administration.
Consequently, the administrator does not have full control of users` settings in the app.2 votes -
auto rotate fax
Automatic rotation of fax when sent in a wrong view
1 vote -
change presence based on the status of the user
change presence based on the status of the end user.
for example the status says lunch or on vacation, the presence will change to DND or OFFLINE without manually changing it.
2 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
9 votes -
Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes -
Allow line key/soft key customization for Poly Edge Series phones via Admin Portal
Currently, soft keys on Poly Edge phones, such as DND, are not adjustable and are set to a fixed configuration. It would be helpful if it could be customized/arranged like other phone models in the Admin Portal.
2 votes -
Audit Trail Logging for Site‑Level Caller ID Changes
Audit Trail Logging for Site‑Level Caller ID Changes
Requesting enhancement of the RingCentral Audit Trail to include site‑level Caller ID changes, such as modifications made under individual multi‑site configurations.
Current Behavior
The Audit Trail currently logs Caller ID changes only at:The company-level Caller ID Name settings.
The extension-level Outbound CallerID settings.This is documented in the Audit Trail change tracking matrix, which shows that Caller ID changes under Company Info (within a site) have exceptions and are not fully logged, while company-level Caller ID Name is logged. [university...entral.com]
As a result, when an admin updates the Caller ID for…4 votes -
Use RingCentral number for Zelle
Allow me to use RingCentral number for Zelle so I can accept payment.
2 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.11 votes -
Call waiting to Call queue
Ability to automatically transfer a call from the call waiting of a user extension to a call queue when a member becomes available.
1 vote -
Using a Shared RingCentral Number While Displaying the HubSpot Contact Owner as Sender
We wants to use the RingCentral number assigned to extension 1 to send SMS messages through a HubSpot workflow. However, instead of showing the extension 1 as the sender, they want the message to appear as if it was sent by the HubSpot/Sales contact owner.
1 vote -
Feature Inbound calls directly to a SIP trunk feature
We have a customer requesting a feature that allows inbound calls to be routed directly to a SIP trunk.
4 votes -
"Auto-Join" / Analog Parallel Line Emulation for W70B/W76P
I am requesting a feature for the Yealink W70B base station (W76P package) that emulates legacy analog "parallel line" behavior.
if Handset A is on a call, Handset B sees the line as busy. We need it set to Auto Join or possibly to set a softkey to join ongoing call that can easily be seen by any user/s.
2 votes -
disable call recording notification
would like to have an option to received a notification on the email if the call recording was turned off or if someone turned it off.
1 vote -
App Call Display
Display all active calls on the RC app dial pad.
Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.
9 votes -
Implement a "check sync" feature where the server sends a command to the device to trigger a restart
When we swap phones to another user in the Admin Portal the phone is not coming up with the new users information. It is basically saying there is no user assigned. We have tried this multiple times. Hoping support can help work this one out.
1 vote -
Receive RIngCentral video recording attachment to my email
I want to recieve the RingCentral video recording to be automatically sent to my email.
1 vote -
RingCentral app access restriction by geolocation
We would like to have the option to block users from accessing RingCentral outside the office network.
3 votes
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