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  1. Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
    The user can also see under groups other site settings.

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Add the ability to flip a call to a hotdesk phone. Flipping a call from RC apps to a desk phone works but not with a hotdesk phone.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Disable the option to enter an extension while the prompt is playing.

    The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. When the call is initiated there is only a few seconds to see the initial few details from the caller ID, in my case it is the company for which the caller is reaching out to. By the time I see the caller ID it has passed and is now displaying the caller's registered name and I have to wait until it completes and starts the scrolling over again. This leaves the caller's line ringing for 4-7 rings depending on how many rings it took to connect to me.

    TLDR: IF we could adjust the scroll timing I could improve…

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. To have an option to use a Messaging template just like in the Text system

    4 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  6. This is a common ask in the retail market like we faced during the DECATHLON project.
    This will allow for the end user to access a directory based on the following:
    -/ Global Directory (e.g. all stores) tier
    -/ Regional Directory (e.g. stores in 1 city) tier
    -/ Local Directory (e.g. specific store site) tier

    Every store is usually autonomous and needs access to his own directory and is not shared among other stores.
    In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
    Criteria would be coming from…

    13 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  7. Customer currently do not have a way to be able to edit shared external contacts.
    Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

    Customers would like to have a feature where

    1.) Shared External Contacts can be edit using Ringcentral App or SW
    2.) Upload Shared External contacts without using .csv File
    3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

    7 votes

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    New  ·  2 comments  ·  Contacts  ·  Admin →
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  8. We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  9. Performance Report segregated by site for the last 3 months

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Request to add option to have prompt for the number being dialed.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Have an option to use Substitute Caller ID for SMS

    8 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. An option to assign a separate Super Admin per site if the account is set on Multi Site so the Admin would only be able to manage their own assigned sites.

    4 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Add an option to set recurring faxes. Users should be able to select multiple dates for scheduled faxes, similar to the functionality in video meeting scheduling, rather than being limited to selecting a single date and time.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. Currently, no international audio conferencing dial-in number is available for Jakarta, Indonesia. Establishing such a number would be beneficial for addressing business needs.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Show Initial caller' Phone number for transfered calls from user to Call queue

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. When customer called someone using the company main number as the caller ID and for some reason nobody picked up, They would like to have an option for the dialed number/called person to return the call through the company main number and redirect the call immediately to the extension who made the call

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. 1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
    2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  19. To have the option to use a template when creating a new SMS from RingCentral for Google extension.

    1 vote

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  20. Be able to update the Name of CCRN Numbers via API using the Admin portal page.

    The customer needs to have the option to name the CCRN via API configuration.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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