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  1. Currently, inbound faxes are directed to a phone number, which can be less straightforward to verify and manage. Client is concerned about phishing and bogus faxes containing potentially infected attachments. This issue has heightened the need for a more secure and easily verifiable fax address.

    We would like to request a feature that allows us to use a simplified, easily recognizable address for inbound faxes. This could be in the form of an email address or a unique identifier that is simpler to verify compared to a phone number.

    This change will enhance our ability to manage and verify inbound…

    4 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  2. please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.

    4 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Admin wants to disable presence settings on user level to avoid changes on their presence settings.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  5. 9 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  6. Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.

    Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101

    2 votes

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  8. Ability to switch from a RingCentral phone call to a Ringcentral video call.

    1 vote

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  9. An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
    The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
    The Customer wants to be able to request an international request with their setup.

    2 votes

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  11. Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote

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  12. RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.

    2 votes

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  13. Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.

    8 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  14. Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  15. It is good to have a column on the users list where we could easily see which user has call forwarding enabled instead of the current way of checking each users one by one.

    4 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Ability to provision multiple phones to one DL. Customer does not want hotdesking since once you use the phone for hotdesking, there is still a fee0

    3 votes

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  17. In Call Queues / Call Handling / Fixed Order: Create Fixed Order Groups (2 or more) that allow the top people within a group to equally share the distribution (and workload) of the most calls. Only when all members of the first group are busy, do members of the secondary groups receive calls. Fixed Order Groups allows a business to favor their best people (not person) and improve overall performance and team moral.

    3 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  18. I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.

    2 votes

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  19. Message history retrieval following extension deletion or option to download message logs prior to deleting an extension would be a highly beneficial feature. This would allow users to access and review their previous conversations, messages, and interactions even after an extension has been removed or uninstalled. Furthermore, providing the ability to download and save message logs before deleting an extension would ensure that valuable data and information is not lost permanently. This feature could be particularly useful for individuals or organizations that need to maintain records or archives of their communication history for various purposes, such as compliance, auditing, or…

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes

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