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11079 results found

  1. Add multiple statuses in RC app

    Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Ability to log in to the App/Admin Portal without asking for log in confirmation via email

    As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  3. Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator

    Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.

    The issue with "wrapping"…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Manage Ques back for individuals

    The manage ques that were on the desktop app is no longer there. I am a member of 3 ques and one I am in once a day for 30 minutes. If I choose to toggle so I dont accept que calls then that stops the other two that I am in all day. The capability of being able for each user to manage was the best. Our Admin people are not always able to monitor and change.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. upgrade limited extension to a RingEX licenses

    Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. User Template Cover Page

    When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.

    5 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. Force Acknowledge Temporary Number Message on Port In

    When you select an TN from the "Assign To" list, it populates that TN in the "Placeholder number" field. The "i" gives the message in the attached that says, "This is the number you've selected to be replaced on the port-in date. It's either a temporary number we've generated for you or an existing number you no longer need. After your order is complete, the number will be permanently deleted." The only thing that could be done to ensure the customer sees it, is to auto pop-up that warning window and force them to click / acknowledge that they've seen…

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Show caller ID when Transferring Calls

    The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
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  10. No space in between numbers for incoming call information.

    No space in between numbers for incoming call information.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. fax forward

    For fax forward, It will be very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. For fax forward, It is very helpful and a needed feature to include original fax sending party information in the banner/ribbon

    For fax forward, It is very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  13. Ability to set up all users in bulk for Ring Central App to Outlook

    Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. call screening

    Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.

    Note: Currently, the option that we have is adding special numbers as identifier and call screening.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. SMS - Access granting for managers to team members SMS messages

    Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    13 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Silent Monitor, Coach, Barge - Update prompt when user is already being monitored

    Currently there is a limit that only one person can Silent Monitor a user at a time. When the second user tries to Silent Monitor the same person they get a prompt "you do not have access to this feature" which is the same message when a user doesn't have the set permission to monitor a particular user. This should be updated to something more accurate such as "user already being monitored, please try again later."

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  18. download bulk images within a folder

    Within a folder I should be able to select the images tab and select multiple images for simultaneous download.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Increase the amount of folders available

    We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. Full Page Live Chat Experience

    Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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