12897 results found
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speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
8 votes -
Make the Status field work
Make the Status (Presence) work. It never has.
If someone isn't running the Windows app, they show offline, even if they have a desk phone and/or the smartphone app.
If someone has the Windows app running, they will show available, even if it is outside their work hours and you have no hope of reaching them.
If someone shuts down their computer to go home at the end of the day, they will show offline, rather than unavailable because the status doesn't have any regard for work hours.
If someone is inside their work hours and have a desk phone…
3 votes -
Trigger screen pop when customer answers Deskphone call in RC App Connect
We use our deskphone to make and receive calls. We would like incoming call to pop up automatically in Redtail so the advisor or I can make a quick note.
1 vote -
Restrict the User from inviting External Guest
We have an admin requesting a feature that would allow them to block or restrict users from sending invites or inviting external guests.
3 votes -
Stay recorded while moving your call to another device on the same extension.
Keep recording even if you switch phones during the call with the same extension number
1 vote -
Separate Creation vs Management Permissions for Call Queues and Message-Only Extensions
We’d like to submit a feature request related to role-based access control for Call Queues and Message-Only Extensions in RingCentral.
Current Behavior
At present, the ability to create new Call Queues, Ring Groups, and Message-Only Extensions is tied to Group Management permissions, which are included in the Supervisor role. As a result, supervisors can both create and manage these objects.Customer Need / Use Case
Customers would like to:Restrict the creation of new Call Queues and Message-Only Extensions to Phone System Admins only
Continue allowing Supervisors to:
Manage queue membership
Adjust schedules
Manage message-only co-recipients
Perform day-to-day operational changes
…
1 vote -
Add
New Account Set Up. When setting up a new account the criteria for choosing a PIN are not shown statically before you create the PIN. The criteria are shown only as a dynamic indicator below the field where you must create and enter a new PIN. Many sites that ask the user to create new "PINs" require alpha-numerical formats (technically passwords/passkeys) but there is no way to know that the required PIN is numerical only- until you start typing a number first. If a letter is entered first (or second)- the criteria shown gives the impression (with a red circle…
1 vote -
option to remove or customized tabs on Phone tab on RC app
have an option to remove or customized which tab should show when we click the phone tab, because previously only favorite tab is showing there but now HUD, notes and transcript is now showing .
1 vote -
AI Notes in Embeddable Widget
Need to be able to generate and access AI Notes in RingCentral Embeddable Widget.
3 votes -
adjust or change the length of the incoming digital chat audio
Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!
6 votes -
Feature Request: Preserve Custom Taskbar Icon Across Updates
Hello RingCentral Team,
I’m writing to submit a feature request regarding the RingCentral desktop app on Windows.
Each time the application updates, it resets or changes the custom taskbar icon I’ve intentionally configured. This happens consistently after updates and requires me to manually reapply the icon every time.
Please consider preserving user-defined taskbar icons across updates. Maintaining existing user customizations would improve the overall update experience and reduce unnecessary friction for users who rely on visual consistency in their workflow.
Thank you for your time and consideration.
2 votes -
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number
Can you please add the ability to change the the display name on the poly edge phone from the RC admin portal?
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number1 vote -
Request to Limit AI From Using Last Names
To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.
5 votes -
Call queue allow members to change their queue status
Need a third option in this drop-down that allows specific members
to change queue status. Currently, it's all or nothing (screenshot below on where the option is
needed).1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team2 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
4 votes -
Poly conference call
Polycom phones should allow more than 3 parties on a conference call.
3 votes -
Do not apply Call Screening to the Company Directory or Personal Contacts
When a caller is listed in Personal Contacts or within the Company Directory, remove call screening entirely.
2 votes -
Set call queue as member for another call queue
Customer wants to set call queues to call queue as a member to answer calls
1 vote
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