Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10839 results found

  1. Team Message Archive

    There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data…

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  2. Create Tasks, Notes& files etc for calls

    Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Include Earbay Headsets to the list of recommended headsets

    Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  4. HUD Active call direction (Incoming/Outgoing)

    Please find below the snapshot from the HUD section:

    1. Call highlighted in the RED rectangular box is showing an incoming call as it is still ringing and has not connected with any agent. Once this call is picked by any agent, it will show as an "active call" and will not display the direction of the call (incoming or outgoing).

    2. The call highlighted in the BLUE rectangular box is an active call with a call duration of 02 minutes 13 seconds. By looking at this HUD display, We cannot find out if the was incoming or outgoing.

    It will be…

    1 vote
    New  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Set RC app as floating app

    A feature in which the Ring Central app will float on PC on top of other apps

    2 votes
    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  6. Block Robocalls per site

    Customer wants to have the ability to block robocalls per site.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral

    The ability to show originating Caller ID not just internally but also to external numbers.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Disable users making calls or texts outside of TCPA hours

    We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).

    This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.

    Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Ability to Customize Header Name for Fax Email Notifications

    Description:
    Currently, when sending a fax using a company number, the fax email notification displays the main super admin’s name instead of the actual user who sent the fax. However, when sending a fax using the assigned individual's phone number, the email notification correctly displays the sender’s name.

    Issue:

    Fax notifications sent via the company number always show the super admin’s name as the sender.

    Fax notifications sent via assigned user numbers display the correct sender name.

    Requested Improvement:
    Allow customization or dynamic updating of the email header for fax notifications so that the sender name reflects the actual user…

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Pickup a single users call

    I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Add Dial In Number in Conference Call for Tees, Alberta

    Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Shorten DTMF on Mitel device

    Mitel 6930W cannot keep up with user's input speed when dialing phone numbers. The user's input rate is faster than the duration of the audio being played when entering phone numbers. This is causing audible delay with the dial tones.

    If you could shorten the audio associate to each digit, I think that could improve the audio delay when dialing phone numbers for users who are quick on the dial pad.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  13. If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off

    Hi Team,

    Posting this as customer complain.
    They were just surprise that after the software update (RC app) that all users automatically been log out of the RC system. which was not advise on the software update to set their expectation

    They want to include this as disclaimer in the future so that this will not puzzle them

    below is client details

    Case
    28656997
    incontact ID: 202508080113482205050000024807
    UID: 289843124
    RC Phone Number:+61 (3) 86460222
    Customer Name: Victor
    Company Name: Whitbread Insurance
    Call back #: 0283945571
    Email Address: RC-Whitbreadinsurance@ericom.com.au
    Number of DLs:
    Account Verified (Admin): 99999 Via email OTP

    Regards
    Ramilito…

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. RC App Side Menu Customization Globally

    Enables customization of the RC app slide menu for all users at once

    1 vote
    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  15. Feature Request – Dynamic Working Hours Toggle

    Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.

    Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.

    Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.

    Example Use Cases:

    • Receptionist arrives early → activate working hours immediately.

      • Receptionist closes early/late → switch to after-hours mode manually.

    Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.

    Benefit: Greater operational flexibility and alignment with real-world, variable schedules.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Duplicate RingCentral Application on Mobile Device

    Ability to duplicate the Ringcentral application on mobile devices specially if you have multiple account with Ringcentral.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. send Contact Cards on every outbound call

    • outgoing image when people see when they are doing an outbound call using the business number
    • wanted to have contact cards on the Caller ID when making outbound call
    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Add signature options in text messaging

    I would like the texting to have an option for the customer to reply "STOP" to opt out of receiving any more text messages

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Support for SMS Delivery to Satellite-Based Services

    Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Option to remove profile picture on RingCentral Application

    I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.

    It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 5 7 9 … 541 542
  • Don't see your idea?