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10332 results found

  1. Extension

    It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Disable call queue calls on softphone only

    I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Disable call queue calls on softphone only

    I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Ability to the retain the call even when the host left the conferencing across all platform.

    The customer only have the option to end the call for everyone or they can click to choose one of the other participants to kick off the call but they cannot leave their self to let the call continue without the host.

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Set a destination for numbers in inventory

    Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.

    Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Enable Replying to Messages from 'All Messages' Tab

    Allow agents to reply to customer messages directly from the 'All Messages' tab in the RingCX Agent interface, instead of navigating to the 'My Messages' tab.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. manager with live reports should have access to site reports with no access to user management

    manager with live reports should have access to site reports with no access to user management

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Ability to audit timestamp of when a received fax was opened?

    A way to audit timestamp of when a received fax was opened.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number

    for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Download Ring Central app on my Samsung Galaxy Watch

    Download Ring Central app on my Samsung Galaxy Watch.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Caller-ID Outbound Telephony for (paired) deskphone

    Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.

    This is not a good user experience when you are using especially a paired phone.

    Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.

    Or automatically adjust the own caller ID in the phone when pairing the phone?

    3 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Numbers pending porting should show original Caller ID

    Current issue:
    When a number is pending porting if that currently external number calls someone it shows the Caller ID name as the Super Admin name. This leads to a lot of confusion as we move large sites into our system as people will call the super admin asking why they called a person if the call was missed.

    What needs to happen:
    Until a port request is completed the Caller ID should pass thru as the original received CID from the external caller Phone company. OR have the caller ID show up with whatever user account the port request…

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Remove ability to delete recorded phone calls by employees

    A setting to not allow employees to delete phone calls. This should be a setting in the admin portal. We had an employee that wanted to share a good phone call and accidentally deleted it and we have no way of recovering that. So, one, stop the ability of deleting phone calls and two, if deleted, give admin the ability to recover that phone call.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Inbound Fax Format Adaptation or Override Mechanism

    Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  15. Allow IVR menu to forward the call to a paging group

    Allow IVR menu to forward the call to a paging group

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. 5104725573

    የአንድነት መረዳጃ እድር የተቋቋመው ኢትዮጵያውያንን ለመርዳት በመሆኑ አባል ለመሆን እየፈለጉ የመመዝገቢያ $525 ዶላር በአንድ ጊዜ መክፈል ለማይችሉ ቅድሚያ $225 ዶላር በመክፈል፤ ቀሪውን $300 ዶላር ከጁላይ ጀምሮ በየወሩ $100 ዶላር በመክፈል ሰፕቴምበር ላይ ከፍለው እንዲጨርሱ ቦርዱ ወስኗል።

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. 5109101896, 5103167468, 4152713283

    አንድነት መረዳጃ እድር የተቋቋመው ኢትዮጵያውያንን ለመርዳት በመሆኑ አባል ለመሆን እየፈለጉ
    የመመዝገቢያ $525።00 ዶላር በአንድ ጊዜ መክፈል ለማይችሉ ቅድሚያ $225 ዶላር በመክፈል፤ ቀሪውን $300 ዶላር ከጁላይ ጀምሮ በየወሩ $100 ዶላር በመክፈል ሰፕቴምበር ላይ ከፍለው እንዲጨርሱ ቦርዱ ወስኗል።

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. AI receptionist for call routing in the admin portal

    AI receptionist for call routing in the admin portal

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Custom Tag Creation

    Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).

    Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.

    Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.

    Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Call waiting

    Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
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