12537 results found
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make a pop up notification if a fax fails to send.
It would be helpful if RingCentral provided an in-app notification when a fax fails to send. Currently, failure notifications are sent via email, but multiple people monitor that inbox, making it easy for the sender to miss the notification.
A more effective solution would be to notify the user who sent the fax directly within RingCentral. Similar to the existing red notification indicator, a different colored notification, such as a blue dot, could alert users that one of their sent faxes has failed and requires attention.
1 vote -
Add coworker to ring settings
Ability to separate RingCentral apps and deskphone when adding number or coworker to a user extension's ring settings. Currently, we can only add coworker without option to select devices (apps or devices).
4 votes -
"Auto Answer" Toggle for Desk Phones via Admin Portal
Enforces Uniform Operational Compliance: Currently, turning off "Auto Answer" in the Admin Portal only dictates softphone app behavior, allowing physical desk phones (like Yealink, Poly, or Cisco) to bypass the policy via local menus. This feature allows administrators to maintain a strict, uniform call-handling standard across an entire organization.
Reduces Security and Privacy Risks: In sensitive or remote environments, an unmonitored desk phone left with local "Auto Answer" enabled can open live audio lines without a user's explicit consent. Centralizing this block ensures strict privacy controls.
Eliminates Admin Friction and Blind Spots: Administrators currently assume global toggles apply universally. Forcing…
1 vote -
Convert Fax from PDF to TIFF
Currently TIFF format is not working. Please have an option to convert the default format of attachments from PDF to TIFF for all future inbound / outbound faxes from our RC applications
2 votes -
admin pin that works for all extension voicemail that cannot be changed by users
The superintendent has requested that we have an admin pin that will allow access to any voicemail in our system quickly in the event that a threatening voicemail has been left at a school site. This will facilitate us quickly allowing law enforcement access to the voicemail without waiting for someone to log in and change the pin from the admin portal
1 vote -
PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes -
Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
Longest Idle Members more than 100+
We have a customer requesting the ability to add more than 100 users to a call queue when using the “Longest Idle” routing method.
Please consider this as a feature request, so that the call queue can support “Longest Idle” with more than 100 members.
2 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes -
Disable On-demand AI Note Taker
Customers have various reasons for needing to disable the Automatic AI Note Taker, but they don't want users to bypass this and enable on-demand note taking during calls. We should allow for the AI Assistant to still be available, be it in the Message or Text tabs, but remove all note taker features if desired.
1 vote -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
2 votes -
For a call queue call that is declined, the call continues to ring even after declining the call.
When part of a call queue and decline a call, the call continues to ring after declining. The point of declining the call is to not have the call continue to ring that extension continuously.
4 votes -
Track if a user login using SSO or RingCentral credentials.
We have both RC credentials and SSO enabled, and we will enforce SSO in a few days, then RC credentials won't work. Is there any way we can find out how many and who have logged in via SSO until now?
3 votes -
Ability to disable voicemail envelope information when listening via physical phone
We want to disable the voicemail envelope information.
We have a message-only extension in Avaya Cloud Office that users can access to listen to voicemails.
When they are listening to the VM, an auto-generated voice announces the date, time, and caller before the actual message.
5 votes -
SMS Caller ID as "Private"
Allow users to send an outbound SMS and display their Caller ID as "Private".
3 votes -
Not Received Missed Call Notifications when the call goes to voicemail
The customer would like to stop receiving missed call notifications for calls that are answered by the Call Queue voicemail. Missed call notifications should only be generated for calls that are not answered and do not reach voicemail.
1 vote -
Call Waiting Notification Settings
When I am already on a call, please make any new incoming calls silent, or have that option. They are very disruptive/load and we are being told there is no way to turn off that ringtone....
1 vote -
Ability of admin to view if user is able to view unread voicemail
ability of super admin to check/view if user is able to see unread voicemail
1 vote -
Add outgoing sound/ding notification for sent SMS in RingCentral App
Feature Description: I would like to request the addition of an audible notification (a "ding" or sound effect) when an SMS is successfully sent from the RingCentral app.
Use Case / Business Impact: The legacy RingCentral Phone app used to have this feature, and it provided immediate, helpful audio confirmation that a message went through. Currently, in the unified RingCentral app, there is only a visual cue. For users who send high-volume SMS or multitask while working, an audio confirmation ensures they know the message was sent successfully without needing to constantly stare at the chat window.
Desired Functionality: Add…
2 votes -
Restrict Ring Sounds for Caller (Incoming Call Rules)
Description:
Customer is requesting the ability to restrict or limit the available options within the Welcome Greeting Play Music section under Incoming Call Rules so that only a standard ring tone can be selected.Currently, users have the option to choose from multiple audio options, including uploaded music files and other available audio sources. The customer’s upper management would like to disable or restrict these options to prevent users from selecting anything other than a ring tone.
Business Impact:
This feature would provide better administrative control and ensure consistency in call experience across the organization, aligning with internal compliance and…4 votes
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