9340 results found
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Contact Fields
Customer wants to add customize fields on his contacts. Which includes status and last date it was modified.
2 votes -
Automatically switch to the new conversation after forwarding text
"When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."
4 votes -
Group Call Pickup
Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
Currently, the feature is only available for Desk phones.1 vote -
Add Read/Sent Feature on Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
1 vote -
Add Read/Sent Feature for Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
1 vote -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download2 votes -
Change Outbound Caller ID in bulk for all extension options
Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.
2 votes -
The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link
The customer requested the ability to enter a code before accessing the RingCX recorded link, ensuring that all call recordings remain secure and are not accessible to unauthorized users.
1 vote -
Resending Voice mail to preferred email address
Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address
2 votes -
Secondary Fax Number to use ad Direct Number and Outbound Fax ID
The customer wanted to have her Secondary Fax number used as an Outbound Fax Caller ID with other extensions on the account and at the same time to keep it as a direct fax number dedicated under her extension to receive fax.
2 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
18 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!
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turn off the SMS reading pane
Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.
7 votes -
Disable/Enable Delete SMS Sended
Hello team,
Hey guys
Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.
Thanks
1 vote -
Group > Call Queues > Overflow Group - Ring Simultaneously
Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.
Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.
Thank You
1 vote -
HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones
Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.
At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.
Many users computers are connect through the phones so rebooting the phones cause the computer…1 vote -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
10 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
6 votes -
Option to Add on the Authorized/Permitted Email Just the Email Domain Aside from Actual Individual Email Address
There should be an option under Email-to-Fax where-in you can add just the email domain (Ex. @linksattuscaloosa.apartments) on the Email addresses permitted to send faxes so that everyone with email addresses on the same domain can send faxes using the extension's assigned fax number/numbers.
1 vote -
Incoming caller id name instead of special number
It will also be helpful if we have option to display characters/name on incoming call information instead of special numbers
2 votes -
Missed Call on IVR after hours Call logs
Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours
3 votes
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