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10628 results found

  1. Summary:
    We request the addition of message delivery and read status indicators in RingEX chat, similar to platforms like WhatsApp and Microsoft Teams.

    Problem:
    Currently, users cannot confirm whether a message was delivered or read, which limits visibility and follow-up efficiency in business communications.

    Proposed Enhancement:

    Add clear indicators for:
    - Delivered (message successfully sent to recipient’s device).
    - Read (message opened/read by the recipient).
    Option to view timestamp of when the message was read.
    Apply to 1:1 and group chats, with optional admin controls.

    Value:
    Improves accountability and responsiveness in communication.
    Enables better tracking of urgent or time-sensitive messages.…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Summary:
    We request the addition of message delivery and read status indicators in RingEX chat, similar to platforms like WhatsApp and Microsoft Teams.

    Problem:
    Currently, users cannot confirm whether a message was delivered or read, which limits visibility and follow-up efficiency in business communications.

    Proposed Enhancement:

    Add clear indicators for:
    - Delivered (message successfully sent to recipient’s device).
    - Read (message opened/read by the recipient).
    Option to view timestamp of when the message was read.
    Apply to 1:1 and group chats, with optional admin controls.

    Value:
    Improves accountability and responsiveness in communication.
    Enables better tracking of urgent or time-sensitive messages.…

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  3. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. It would be ideal for the ability to manage call notes email notifications at the user level, not just within the admin portal.

    We have different team members that have different preferences for the various email notification settings.

    Configuring a user settings template just simply overwrites everyone's settings to the same thing and limits customizing your email notification settings for your needs.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Summary:
    Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.

    Problem:
    Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.

    Proposed Enhancement:
    Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
    Include preview support and secure download links.
    Apply admin controls for file types, size limits, and retention.

    Value:
    Enhances collaboration without leaving the RingEX platform.
    Ideal for remote teams, training, IT support, and sales.
    Aligns with industry standards (Zoom,…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Customer would like to use email to fax feature even they are mobile user only. Hopefully this feature will become available in the future.

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  8. The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. These numbers will be used in specific campaigns—such as on postcards—to help us evaluate the effectiveness of each effort.

    Here are the details:

    Purpose: To track incoming calls generated from marketing campaigns

    Tracking Benefit: This setup will allow us to log and attribute incoming calls to their respective ad campaigns, helping us understand which campaigns are performing well.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. The customer is requesting for the AI Receptionist to do outbound calls.

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  11. Could we use ACO to automatically call carers at intervals throughout their overnight shift.
    If a carer doesn't answer these automated calls, it could indicate they've fallen asleep, and their visit would then be flagged for a quality review.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature

    Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list

    Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal

    Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. I wanted to download Ringcentral app for Android for multiple employees but not going through Google play as it's not going to be accessible on a company network. I see on the official Ringcentral download page you have installers for multiple platforms but not for Android. Please add one for Android devices

    Current installers:
    PC (Windows)
    https://app.ringcentral.com/download/RingCentral.exe
    MAC
    https://app.ringcentral.com/download/RingCentral.pkg
    IOS
    https://ringcentral.onelink.me/IKAo/79e4d184

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
    All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
    All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. I want to be able to adjust the auto-receptionist inbound call handling to change the greeting temporarily (such as on days when the office is closed, etc.)

    2 votes
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  17. Be able to create custom rule that will change the concurrent call per member on a specific user only and maintaining the number of concurrent call per member for call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. Be able to create custom rule to change the concurrent call per member under wait settings for specific user only.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:

    Number of calls per day/week
    Number of voicemails followed up on within X hours/days
    Average speed of answer
    Abandoned calls
    SLA percentage

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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