11691 results found
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Connecting music variability and distinction based on caller.
Allow the selection of different connecting music (sound the caller hears) for internal or external callers.
I am not referring to ringtones that the call receiver would hear.
Taking a phrase from the early 2000's I am talkign about "ring back tones".
In the settings, only one can be selected for all incoming calls under the "play music while connecting" setting option.3 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
1 vote -
User first registration
Implement a comprehensive user registration monitoring system across service web, devices, RC app, and mobile platforms to enable IT and Super admin oversight of initial user registrations. This system should provide detailed yet streamlined information to facilitate effective monitoring.
1 vote -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
3 votes -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
Centralized Company Schedule Management
Our company’s operating schedule changes from time to time, and it would be extremely helpful to have a single, centralized section in the Admin Portal where administrators can update the company-wide business hours or schedule. Any changes made in this section should automatically apply across the entire organization, rather than requiring updates on multiple users, call queues, or locations individually.
Having a centralized schedule management feature would:
Improve administrative efficiency
Reduce configuration errors
Ensure consistent business-hour settings across all users and features
Make it easier to adapt quickly to schedule changes (holidays, temporary hours, special events, etc.)
We believe this…
1 vote -
Allow us to change the default folder in attaching files when sending fax
please allow us to have a setting that changes the default folder in attaching files when sending fax.
1 vote -
Customize callback request recording
Customize callback request recording
2 votes -
Maximizing call queue wait settings
Maximize call queue wait settings. Let's say you do have 30 seconds on your wait settings, RingCentral needs to maximize that wait settings to finish call queues Welcome greeting, Waiting in queue music & Wait announcement before it routes the call to voicemail. What's happening is it's not following the behavior. Please consider this as an option.
1 vote -
voice dictation for SMS
-enable voice recording not to type text they need to send
-she mentioned in order for them to save time they just wanted to record the message and have it converted to text then send .1 vote -
Show Dialed Number instead of Caller ID on VM Notification.
This feature request is designed to display the Dialed Number on the Voicemail Notification in the "From" section instead of the Caller ID.
5 votes -
Outbound call control or Outgoing call settings
Request the ability to add a configurable delay to outbound calls made from RingCentral phones. The feature would allow the caller or user to set a brief delay before the dialed number receives the call.
3 votes -
Remove custom rules for multiple users in bulk
The customer would like to have a feature to remove the custom rules for multiple users in bulk.
1 vote -
ringdown (auto dial) for limited extension
please have ringdown (auto dial) feature for limited extension for all devices
2 votes -
block a CID/area code globally
ability to add a Caller ID (CID) or area code to the Blocked Numbers/Area Codes option under each agent in RingCentral, so that the specified number or area code is blocked for the entire company, not just individual users.
1 vote -
Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu
The expected condition is that if a caller hangs up while on the menu, the rule will be triggered and then we will customize it.
6 votes -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…1 vote -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Ability to change file type when downloading an attachment within RingCentral App
RingCentral app does not have a built-in feature to change the file type of an attachment during the download process. You can only download the file as the type it was sent, but it would be great to have an option to download an attachment (for Messaging) and choose which file type is suitable instead of using a file converter.
11 votes -
Add signature when creating or replying to Message
Be able to add signature when creating or replying to Message
1 vote
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