12889 results found
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Ability to control users' phones as an admin
Ability to control users' phones as an admin
1 vote -
Repeat tracking boxes or notes in multiple file areas would be better served communicating with each other so we only perform the action 1x
Repeat tracking boxes or notes in multiple file areas would be better served communicating with each other so we only perform the action 1x and it automatically inputs to the other file areas that require the exact same information.
We are wasting time by repeating steps to feed multiple tracking reports.
1 vote -
Company-Wide Auto Recording: Ability to Customize or Disable the Recording Pause Announcement
We would like to request the ability for administrators to customize or disable the audible "Recording Paused" announcement that is played when a user manually pauses an automatically recorded inbound call.
Currently, when Company-Wide Automatic Call Recording is enabled and a user manually pauses the recording, RingCentral automatically plays an announcement informing all participants that the recording has been paused. At this time, there does not appear to be an option within the Admin Portal to modify or disable this announcement.
Requested Enhancement:
Add an Admin Portal setting that allows administrators to:
Disable the "Recording Paused" announcement.
Customize the announcement…3 votes -
immediate deletion of call recording in a day
the call recording in a day should be deleted immediately or have the super admin have an access to delete the call recordings in a day for all users. Do not keep on the server.
1 vote -
Ensure compatibility with the Yealink T46U Version 2 running firmware version 87
A Yealink T46U is already running v87 firmware. RingCentral auto-provisioning targets v86 and pushes a downgrade as this results into a boot loop. It appears that the issue they are experiencing is a boot loop issue caused by firmware conflicts within their provisioning files forcing them to downgrade from V87 to V86. As confirmed from support, V87 is not yet supported
7 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX
Requesting the ability to maintain brand isolation for RingEX only users and ensure proper inbound call routing, these users need to only present the new brand's dedicated outbound caller ID(s) and need to be blocked from selecting or presenting the primary company business number.
RingCentral RingEX currently does not support scoping or restricting selectable Outbound Caller IDs at the user group, role, or extension level. Any configured outbound number in the account is accessible to users.
System administrators should be able to define, restrict, or assign specific authorized Outbound Caller IDs to designated User Groups, Roles, or Service Extensions.OBCID…
15 votes -
iBulk SMS Support for iOS App
Please add support for the iBulk SMS feature to the iOS mobile app. Currently, this functionality is available across Desktop, Web, and Android, leaving iOS as the only platform lacking mobile bulk messaging support.
Current Limitation:
iOS users are currently unable to send or manage bulk SMS campaigns from their mobile devices. To send bulk SMS messages, iOS users must switch to a desktop or web browser, whereas Android users can handle bulk messaging directly from their phones.
7 votes -
SMS usage threshold notification
Allow SMS usage threshold notifications (e.g., 80%, 90%, 100%) to be sent to selected users or all users who are consuming the SMS allowance, rather than only to the Super Admin.
1 vote -
Allow the number to remain available as an Outbound Caller ID for specific numbers after a DNO request.
The customer wants the option to use a number as an outbound caller ID for calls to a specific recipient, even after the number has been submitted for a DNO request. This capability is needed so they can continue using the DNO-requested number as the outbound caller ID when contacting a specific client.
1 vote -
Implement a 30-Day "Recycle Bin" or Restoration Window for Automatically Expired Video Recordings
Currently, when a cloud video recording reaches its 1-year automated retention limit, the raw media file (.mp4) is immediately and permanently purged from the servers with no path for administrative recovery, even though text metadata remains visible.
1 vote -
Shared sms inbox to link shared contact
We need contacts created from the Shared SMS Inbox to be stored at the shared inbox or common-resource level and displayed to every assigned SMS handler
3 votes -
Outbound call wrap-up settings for RingEX
Outbound call wrap-up settings for RingEX. We would like to configure an outbound call wrap-up time setting so that our agents are automatically put on DND after they finish a call. This is similar to the call queue "After call wrap up time" but we want to configure it for agents making outbound calls.
2 votes -
Display the extension number or the original caller ID on forwarded voicemail
Display the extension number or the original caller ID on forwarded voicemail instead of the contact/personal phone number.
2 votes -
RingCentral SMS/ MMS content policies
Ability to send unfiltered words related to SHAFT Categories without being tagged as SPAM
1 vote -
Align 'Total Included SMS Usage' on the Usage View on the Admin Portal
According to https://www.ringcentral.com/support/new-sms-rates.html, the registered SMS rates for inbound and outbound SMS, effective May 30, 2026, are at $0.0119 per segment.
The current allocation shown on the portal is stuck at $260.10. It should be $364.14. This sample is for 306 RingEX licenses.
For management and actual usage purposes, this should be updated.
2 votes -
Restrict Dial-by-Name Directory for Federated Accounts
Add an option to restrict the Dial-by-Name Directory so that it searches only users within the UID associated with the dialed company number or IVR.
3 votes -
Ability to Choose a Specific Agent from the RingEX Call Queue
Request:
Add the ability for callers or users to select and speak with a specific agent directly from a RingEX (REX) call queue, rather than having the system route the call based solely on the queue's distribution logic.Business Need:
There are scenarios where customers know the specific agent they need to speak with, but that agent is part of a call queue. Providing an option to select a particular agent would improve the customer experience, reduce unnecessary transfers, and allow callers to reach the appropriate person more efficiently while still leveraging the benefits of queue management.Expected Functionality:
Allow…
1 vote -
Call routing for both RingCentral and Prosper AI
Configure the RingCentral system to bypass calls coming from our AI agent's number (Prosper AI). It would need to recognize them even when we display the patient's number instead of ours.
Set up a SIP connection that lets calls transferred back to your system skip the routing logic that sends them to our AI agent.1 vote -
MS Teams live transcription on Deskphone
The ability to view live call transcriptions in Microsoft Teams while using a RingCentral deskphone.
2 votes
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