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  1. Currently, if a user logs out of RingCentral but does not toggle off "Accept Call Queues," that user will still be in the call rotation. Therefore, I need to remind my employees when they are done for the day, they need to make sure that is toggled off. It would be much simpler if RingCentral automatically took them off the call queue when not logged in - it only makes sense. Why would the phone still ring to a user who is not logged in?

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. RingEX - Recording Option for External Calls Only

    The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

    2 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  3. RingEX - Recording Option for External Calls Only

    The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

    1 vote

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  4. How does a user cancel a voice mail when actively providing a message to an outside line? Re: a user called to leave a message for a customer and wanted to change the message mid stream. She hit the # but she said it didn't do anything. Please provide an option that can cancel the message and change it.

    1 vote

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  5. The client is requesting assistance in moving their REX call recordings and logs into S3

    1 vote

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  6. The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    2 votes

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  8. To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Ability to add/invite a NON-Telus BConn-User to the "Create team and invite members" when scheduling a meeting.

    1 vote

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  10. Private Notes Feature in RingCentral Video:

    While in meetings, I usually add Private Notes so that I can include important information about the customer and a summary of the conversation. Currently, after the meetings, when clicking on past meetings, the PRIVATE NOTES are not saved automatically; they have to be downloaded manually.
    Goal: The PRIVATE NOTES should be saved after the meetings, since when you click on past meetings, the PRIVATE NOTES tab appears, and it would be beneficial if the notes were saved automatically.

    1 vote

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  11. We would like to get the following enhancements to our current call handling system:

    Caller Option Indication: When a client calls our main line and selects options 1, 2, 9, or 0 from the automated menu, we would like the system to clearly indicate to the receiving agent which option the caller selected. This information would be invaluable in understanding the reason for the call and streamlining our response.

    RingCentral Call Identification: Currently, when a call is forwarded to an external number from RingCentral, it only appears as a forwarded call without any indication of its origin. We request that…

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. I would like to turn off DND mode on application but still recieve calls on desk phone.

    1 vote

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  13. 2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. Need a feature where the client can go up to the "Main Reception Phone" and press a command or key to "Turn OFF/ON" the Call Queue hours. Meaning the rules in place for the Call Queue take effect.

    For example, I have to leave at 2pm and my office is open till 5pm.
    I would go up to the main reception phone itself and press *72 and the Call Queue then get's forwarded to the main office, as the hours are turned off or the "DAY" is turned off for that call Queue. Then if I return at 4pm I…

    1 vote

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  15. RC Phone (Softphone/Standalone App) as one of the choices for the Change Phone option.
    -> as this just currently has the following:

    Change phone
    What type of phone would you like to replace this phone with?

    RingCentral App

    Existing phone
    Select a phone from one of your devices

    New phone
    Purchase a new desk phone

    Bring Your Own Device
    Use an existing SIP phone

    1 vote

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  16. Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.

    2 votes

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  17. We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
      Customers expect the…

    2 votes

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  18. Option to Hide Call Queue Answered Call Information in User Call Log

    Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.

    Requested Feature: Introduce an option in the settings that…

    1 vote

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  19. Have app call log able to be disabled so all queue members cannot see who is taking how many calls and how long they are on calls for. It would be fine to have their own list of the calls they took or missed themselves, but not all the queue members, if they don't take a call they have no reason to see who called. it causes issues and I have never worked anywhere that allowed staff to see each others calls taken in the queue. I chated with Fritzie, RingCentral Technical.

    the attached is one image that was sent…

    1 vote

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  20. Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.

    2 votes

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