13226 results found
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Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)
Request Overview
Title: Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)Category: RingCentral Rooms / Hardware & Appliance Integration
Priority: High / Roadblock (Hardware Inoperable in Appliance Mode)
Feature Description & Justification
Problem Statement:HP Poly released VideoOS 5.0.1 as an irreversible base platform upgrade (migrating underlying architecture from Android 10 to Android 13). On VideoOS 5.x, RingCentral Rooms was removed from the native Provider selection menu, leaving affected devices unable to run RingCentral Rooms in appliance mode. Because HP Poly blocks firmware rollbacks to VideoOS 4.x, customers who updated their hardware have no…
1 vote -
Customize Hold Time
I would like to set a maximum hold time for my calls the call should automatically return to the customer on the line.
2 votes -
Custom Outbound Caller ID Location Display
Give account administrators the flexibility to customize the City and State displayed during outbound calls—at either the account level or per individual extension.
Key Benefits:
Higher Answer Rates: Outbound calls show a familiar local city/state, improving trust and pickup rates for sales and support teams.
Multi-Location Flexibility: Remote or distributed employees using extensions tied to a main corporate line can display their local geographic area.
Better Brand Representation: Businesses operating virtually can align their Caller ID location with the target markets they serve.
1 vote -
Improve Fax Error Reporting for Terminating Carrier Blocks and ANI-Based Rejections
When an outbound fax is rejected by the receiving carrier or fax system because the originating fax number is blocked or filtered, RingCentral currently shows generic errors such as Busy, No Answer, or Wrong Number.
It would be helpful if fax diagnostics could identify when the rejection is coming from the terminating side and, where possible, indicate that the sending number may be blocked or filtered. This would make troubleshooting faster and help customers understand when the issue needs to be addressed by the owner or provider of the receiving fax number.2 votes -
Add Predictive/T9 Directory Search for Mitel IP480g Deskphones
When migrating Mitel/ShoreTel IP480g phones from MiVoice Connect to RingCentral MVP, the directory search functionality reverts from predictive single-press search to classic multi-tap text entry.
For example, typing a simple name like "SIMON" on current RingCentral firmware requires:
Hitting 7 four times for S, waiting ~3 seconds
Hitting 4 three times for I, waiting ~3 seconds
Hitting 6 once for M, waiting ~3 seconds
Hitting 6 three times for O, waiting ~3 seconds
Hitting 6 two times for N
On native Mitel firmware, this same query required only 5 single keypresses (7-4-6-6-6). The current multi-tap requirement with timeout delays creates…
10 votes -
6 votes
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1 vote
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Access to sent faxes from the fax machine through the RingCentral portal or RingCentral App
The customer would like an option to view sent faxes from the physical fax machine through the Service Web or RingCentral App. This behavior has been replicated, and sent faxes are currently displayed only in the logs. However, the customer needs access to the actual fax documents for visibility and record-keeping either from Service Web or RingCentral App.
6 votes -
restrict users from deleting call recordings without them knowing
Implement Native Immutable Call Recording Storage & Hidden Deletion Restriction
For legal and compliance purposes, customers require the ability to prevent end-users from deleting call recordings. Current methods, such as custom roles, make the deletion restriction visible to users. RingCentral Archiver provides external storage but doesn't offer an immutable vault within the RingCentral platform itself, and has sync delays during which recordings could still be deleted.
We request a feature that provides:
Native Immutable Storage: A secure, unpurgeable storage location for call recordings within the RingCentral platform that users cannot access or modify.
Hidden Deletion Restriction: An administrative setting to…
1 vote -
RingCentral App Recorded calls
All RingCentral App endpoints : desktop | web | mobile access of the Super Admin should show all Recorded Calls of all User extensions. Or, RingCentral Super Admin should have option in the RingCentral Admin Portal on whose recorded calls should sync in the RingCentral App.
1 vote -
SMS Booster: The delete button should be removed or disabled within the app interface.
SMS Booster: The delete button should be removed or disabled within the app interface.
1 vote -
Call Queue "Agent Status" vs. App Login State
Summary:
Automatically sync or update an agent's Call Queue "Agent Status" / queue availability when a user logs out of the RingCentral App or when a Super Admin triggers a forced logout across all devices.Current Behavior:
When an agent logs out of the RingCentral app (or an admin forces a logout on all devices), the user's "Agent Status" and individual "Queue Status" toggles remain ENABLED in the Admin Portal. Call queues continue attempting to route calls to an offline agent until call timeout rules take effect, creating unnecessary delays for callers.Requested Feature:
Add an option/setting for admins to…
2 votes -
SMS Default Outbound Number & Message Indicators
SMS Default Outbound Number & Message Indicators
Requested Features:Default Outbound Number: Allow users to set their Primary/Direct number as their default sending ID for new text messages.
Inbound Line Indicators: Add visual badges and filter tabs to the inbox so users can see which number received a text (Primary vs. Company) without opening it.
Key Requirements
Default Outbound Line: Add a setting in user preferences to select a default "From" number when drafting a new SMS, with the option to manually switch numbers if needed.Inbox Badges: Display a label (e.g., [Primary] or [Company]) directly on each message item…
10 votes -
To have the ability to import custom greetings/announcements (call queue welcome greeting and waiting music/on hold) from 3rd party app
To provide the ability to import custom greetings, announcements, and hold music from third-party applications directly into the RingCentral configuration.
The proposed functionality would allow administrators to use an API or similar integration to automatically upload and configure audio files for Call Queue Greetings and Hold Music, eliminating the need to manually upload and configure these files within the RingCentral Admin Portal.
This capability would be particularly useful for organizations that manage customized audio content through third-party applications and need an automated way to keep their RingCentral Call Queue greetings, announcements, and waiting/hold music up to date.
1 vote -
Emergency Log In Extension
Emergency contact that can bypass the standard login protocol for emergency purposes.
Allow to put a mobile number that can recieve the OTP for emegency purposes.
2 votes -
Better Contact Management
Contact cards, Easier view for contacts, Custom fields, Tags....Make easier to edit contacts....
Sync contacts with Beetexting!
Sync contacts among extentions!
Just to name a few.
2 votes -
SMS search - make more intuitive in searching specific word/phrase that can show recent and past message
SMS search - make more intuitive in searching specific word/phrase that can show recent and past message
Under Text tab, must have an option to search the keyword with the toggle functionality with recent and past message to locate specific message/ phrase without the need to manually scroll up and down. This feature was added on the old RC app that was now discontinued.
6 votes -
Group Text Messaging Request
Hi, as a RingCentral customer, I’d like to request a feature that lets me approve or decline invitations to external group text messages. This would prevent my RingCentral number from being added to random group conversations without my consent.
3 votes -
Allow ACE fields to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limi
Allow ACE fields (Summary, Transcript, Next Steps, Call Notes, etc.) to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limitations.
Additionally, provide an option to update/merge the existing RingCentral call log rather than creating a separate ACE task for the same call.
This would reduce duplicate records, eliminate the need for custom Salesforce Flows, and improve reporting and data management.1 vote -
An easier way to automatically download HAR logs.
You constantly ask for HAR and Console Logs in troubleshooting steps, but it is difficult to get non-technical users to do this. Create an easier way via the Ring Central App to allow non-techincal users to click a simple button to create a set of HAR and Console Logs.
1 vote
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