13225 results found
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Enhanced Administrative & Data Export Audit Logging Across All Platforms
Security / Administration
1 vote -
Silence Detection and Automatic Voicemail Termination
When the voicemail system detects no valid speech or audible input for five consecutive seconds, such as during silent robocalls, it should:
- Play a prompt informing the caller that no audio was detected.
- Allow one additional attempt to provide a response.
- Automatically terminate the call and discard the voicemail if silence continues
Business Significance:
This feature would prevent silent or automated calls from generating unnecessary voicemail recordings and consuming billable toll-free minutes. It would reduce operating costs, minimize unwanted voicemail traffic, and improve the overall efficiency of toll-free number management.
3 votes -
RingOut Feature in Presence
Wants to make an outbound call using a different extension's desk phone as the private line/number. Should be a button on the phone itself since the user is an old man.
0 votes -
Native video detection on RingCentral Video
Add native device camera detection to RingCentral Video meetings to automatically detect whether a camera is available and ready to use. The feature should identify common issues such as missing camera, permission restrictions, camera being used by another application, or device disconnection. Provide a clear camera status and preview before joining, with an option to select or change the available camera. During meetings, notify users if the camera becomes unavailable and provide basic troubleshooting guidance.
3 votes -
To have the ability to mark opted-out numbers directly within the SMS conversation view at the RingCentral app
We need the ability to manually mark specific phone numbers as opted-out directly within the RingCentral app. This will allow us to manage opted-out numbers separately, prevent accidental SMS sends, and avoid unnecessary messaging charges.
2 votes -
Delayed Audio Stream / Answer Detection for Inbound Automated & IVR Calls
Inbound calls originating from automated dialers or pre-recorded notification systems begin playback before the RingCentral end-user picks up or connects to the call. This cuts off the initial portion of the automated message, forcing users to navigate menus or locate replay options to hear the full audio.
Problem Statement
Current Behavior: RingCentral establishes the early media/audio bridge before the extension completes the full 200 OK (answered) SIP handshake or user pick-up. Remote automated callers (e.g., medical appointment reminders, 2FA codes, emergency broadcasts) interpret the early media/ring state as an answered call and start playing their message immediately.Impact:
User Experience:…
5 votes -
Ability to report nuisance numbers to carriers to be taken down
Option to report nuisance numbers to the carriers to be taken down via the admin portal
1 vote -
AIR Call history access from the appp
Access AIR call history from the App
1 vote -
Customize Banner from Admin portal
It would be a good option if we'll have a way to add a customize banner that will appear from the Admin portal to notify the all users on the account
1 vote -
Record All Calls Regardless of Talk Time
Request: Provide an option to automatically record all calls, regardless of whether the call meets the current minimum talk-time criteria.
Description: Customers would like the ability to configure call recording so that every eligible call is recorded, including calls with very short talk durations. This would ensure that calls are not excluded from recording solely because they do not meet the current talk-time threshold.
Requested Enhancement: Add a configuration option to disable or bypass the minimum talk-time requirement when automatic call recording is enabled, allowing all eligible calls to be recorded regardless of talk duration.
1 vote -
Easier access to RingCentral status message
A customer is requesting easier access to the RingCentral status message. They would want the status message to show up on their screen without having to click their icon to see the option to edit the status message.
2 votes -
fax related concern
View Scheduled Faxes
Add the ability to view scheduled-to-be-sent faxes in the RingCentral app, including the recipient, scheduled date/time, and status. Ideally, users should also be able to edit or cancel scheduled faxes.Maintain Selected Contact Name
When sending a fax, users can select the desired contact name, but RingCentral may display a different name afterward if the same fax number is saved under multiple contacts. The selected contact name should be retained and displayed consistently in the fax record and history.1 vote -
Remove the deskphone from limited extension easily
Remove the deskphone from limited extension easily
2 votes -
External number that loops to an AI receptionist
Option to have the external number that loops to an AI receptionist ring at the same time or in sequence with other extensions and external numbers under the Ring Settings.
1 vote -
Hold Music for Internal Transfer
We would like to set a recording as the Main Line hold music. We would also like to set a different recording for when a team member places someone on hold, and then one different recording when the call is being transferred internally.
9 votes -
Option to Customize or Update TTS (Text-to-Speech) Caller Name Voice for Over-the-Phone Voicemail Playback
Product / Integration: RingEX / Telephony Voice Menu (Over-the-Phone Voicemail)
Summary of Request
Customers are requesting the ability to change, update, or improve the Text-to-Speech (TTS) voice engine that reads out the caller's name when checking voicemails over the phone from any desk phone, mobile device, or external phone line.Current Behavior
When checking voicemail over the telephone interface (as documented in Accessing and Managing Your Voicemail), the TUI system prompts:
"Message received on [Date] at [Time] from [Caller Name]"
The specific TTS voice used for reading the [Caller Name] portion sounds unnatural/unpleasant to end users, generating complaints following a…
2 votes -
Maximum concurrent call announcement settings
Add a setting for call queues to have Maximum concurrent call. apart from maximum calls per agent, please add where customer scan toggle what they hear while on a call and another call comes in to the call queue.
8 votes -
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
If an agent refuse the call, the next call notification will arrive after 5 seconds.
We want to manage this timer to let agent not available during first notification to answer later (10s, 20s, 30s or 1 min later)2 votes -
Do not require Direct In dial for users
Allow users/extensions to be created without assigning a Direct Inward Dial (DID) number
We have hundreds of users who do not require an individual DID/public phone number. Currently, assigning a DID to these users is mandatory, even though their role does not require callers to reach them directly.
We would like the ability to create and licence a user/extension without allocating a DID, while still allowing the user to make and receive calls through shared numbers, such as a Main Company Number or Call Queue.
Use case:
At many of our sites, all inbound external calls are directed to the…1 vote -
Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)
Request Overview
Title: Native RingCentral Rooms Provider Support for Poly VideoOS 5.x Platform (Studio X52 / TC10)Category: RingCentral Rooms / Hardware & Appliance Integration
Priority: High / Roadblock (Hardware Inoperable in Appliance Mode)
Feature Description & Justification
Problem Statement:HP Poly released VideoOS 5.0.1 as an irreversible base platform upgrade (migrating underlying architecture from Android 10 to Android 13). On VideoOS 5.x, RingCentral Rooms was removed from the native Provider selection menu, leaving affected devices unable to run RingCentral Rooms in appliance mode. Because HP Poly blocks firmware rollbacks to VideoOS 4.x, customers who updated their hardware have no…
1 vote
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