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10628 results found

  1. Add user interface to manage blocked numbers

    Create a more manageable UI for blocked numbers that would let admins easily:

    1. Select which user should the number be blocked from.
    2. Search function to navigate blocked numbers and removing them from the block list.
    3. Search function to easily check if the number is in the block list.
    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Ability to send and receive MMS for Canada customers

    Ability to send and receive MMS for Canada customers

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. rearrange or customize icons in the HU

    Ability to rearrange or customize icons in the HUD.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. Cross-site Access Management

    When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.

    It would be best to have the ability to select both Company and Site for users under Role Domain

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mo

    The customer would like calls initiated from the RingCentral Desktop App to be automatically routed to and dialed through the RingCentral Mobile App without needing to manually switch devices.

    Goal:
    Seamless call handling across devices. The user prefers to initiate calls from their desktop interface, but has the actual call go out through the mobile app.

    Use Case Example:
    A user clicks to dial a number in the desktop app while working on their computer, but wants the call to originate and be handled on their mobile device for mobility or better call quality.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Call transcripts in reports

    For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Turn ON call transcription and notes/summaries for all users

    Please enable Admins to turn on Call Transcription and Call Note Summary emails for all users.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Forward call when user rejects

    When a USER extension has a call forwarding that is set to ring in order for other extensions, the call goes to voicemail when the initial device rejects the call. We need to have the ability to have the call move on to the next device when the call is rejected by the first device. This is a current behavior for a call queue but needs to be implemented for a user call forwarding rule.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. bring live reports type view into RC app

    Need to have the ability within the RingCentral desktop app to view real time analytics. This will give employees the ability to understand how many other calls are waiting to be answered as well as understand who else may or may not be logged into the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Option to make Ring app main phone app during calls.

    I work remotely and answer our phones. I am constantly asking co-workers if they are free to speak with whomever is on the line and also transfer the calls to them. Because the iPhone phone app takes over, I constantly have to open my phone, open the Ring app, and then go through the process - all with someone on the line waiting. It takes far to much time and is simply not user friendly for someone who is constantly answering the phone. It also is not professional from a time / and sound level for those waiting on the…

    1 vote
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  11. Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source

    The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.

    Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  12. Receive As Link - Videos Sent via MMS

    Since the 1.5 MB file size is a standard for MMS receiving and sending, what about just receiving the videos via MMS as link so that it can be received in decent and watchable quality.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. message data export

    Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.

    The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. RC Mobile app compatible with IOS Voice Isolation

    Voice Isolation on iPhones is a feature that enhances call clarity by minimizing background noise and prioritizing the speaker's voice.

    1 vote
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  15. Option to Fully Disable Fax Capability on Voice Numbers

    Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.

    Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Centralize Voicemail

    All voicemail should be accessible in all desk phone

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Remove Access on Create Messaging Team on RC app

    We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. access and review video call recordings in Analytics

    The ability to access and review video call recordings directly under the Analytics section.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Voicemail notification

    Ability to receive a VM notification when someone left a voicemail to a forwarding number.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Missing Caller Number in Shared Voicemails

    Missing Caller Number in Shared Voicemails:
    When voicemails are shared via message or email in the RingCentral app or admin dashboard, the caller’s phone number isn’t automatically included for callbacks. Our salesperson has to type it in manually. Is there a setting to enable this?

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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