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9209 results found

  1. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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  2. Ability to reduce call recording storage.

    1 vote

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  3. To have the option to make the availability status either red or green, removing the offline or invisible status from users?

    2 votes

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  4. The client wanted to have away to purchase the devices directly on RingCentral website.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. Customer would like to have the option to filter out his contacts from the RingCentral app. Filter in terms of the contacts that came directly from his phonebook and also a filter to sort out the ones that he saved directly from the RingCentral application

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  6. Dear RingCentral Support Team,

    I hope this message finds you well.

    We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.

    Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. When a call is parked in a Park Location everyone that is assigned the Park Location gets a notification from the RingCentral desktop app that a call is parked with all the Caller ID. For privacy, please add the ability to disable this from an administrative level. Currently the only way prevent that popup for every user is to go into the RC desktop application Settings > Notifications > and turn off Incoming Calls. This doesn't prevent users from turning it back on though. While the other option is to limit the users who have access to the Park Locations,…

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. When an Agent is calling a customer with an outbound call from their Physical phone, there needs to be a Sync with the RC app that puts them in unavailable/DND during their OB call. Right now, my users are doing OB calls and still getting IB queued calls.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. SMS opt out report | Replying STOP from their SMS

    • have a total number from reports who opt out the message via SMS

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Allow admin to prohibit sending SMS to specified list of numbers

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Turn off the call screening on a specific extension

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. The Customer wants an option to block group text messages, as they prefer to have that feature, than to manually block the related numbers in the group.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Admins want to block their users from creating a free account using their company email address.

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. It would be essential to have a time stamp on each received and sent sms. So that it would be easier to trace the sms being sent and received on the Mobile App.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.

    3 votes

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  17. The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.

    1 vote

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  18. Set specific outbound Caller ID Number to a set of specific dialed numbers.

    1 vote

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  19. Add the ability set up automatic replies to texts/messaging when out of office or on vacation like we do email.

    1 vote

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  20. Ability to add missed calls in performance report and subscription report.

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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