12889 results found

1. Alias name listing for DBN

   Allow for an Alias name field in the EX User Details, for DBN purposes. For example a user may go by Bob or Robert and the first name DBN can only key off one of those. Or allow Queue Groups to be reachable in the DBN for this same purpose.

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2. Service level in live reports

   The ability to download Service Level data from Live Reports and select a custom date or date range for the report. Currently, the Service Level section in Live Reports does not provide an option to export the data or choose different dates.

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3. Keep SMS in shared inbox for all users to see for Call Queue Booster

   Keep SMS in shared inbox for all users to see for Call Queue Booster even after the SMS is seen by any user

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4. Preserve SMART ACR Consent Rules Across Call Park & Retrieve

   🛑 Problem Statement & Admin Portal Gap
   When an automatic call recording rule (SMART ACR) suppresses recording due to two-party consent regulations (e.g., California state law), parking and retrieving the call breaks the consent rule, causing unconsented automatic recording to initiate.

   🔍 Root Cause & Admin Portal Limitation
   Observed Behavior:

   A call connects to a number in a two-party consent state; SMART ACR correctly disables automatic recording.

   The call is placed on a Park Location / Extension.

   Upon retrieving the call, the system initiates a new recording session based on default ACR settings, overriding the original SMART ACR suppression.

   Admin Portal Gap:
   Currently, administrators cannot configure SMART ACR settings for Park Location extensions.

   Navigation Path: Auto Receptionist > General Settings > Main Site > Call Recording > Automatic Call Recording > Extensions to Record

   The Gap: Park Extensions are missing from the "Extensions to Record" list. Because SMART ACR rules cannot be explicitly assigned or applied to Park Extensions, the system fails to maintain two-party consent rules once the call is parked and retrieved.

   💡 Proposed Solution
   Ensure SMART ACR rules either persist across call actions or can be explicitly applied to Park Locations in the Admin Portal:

   Session Context Persistence (Recommended): Update system logic so that parked calls inherit and preserve the original session's SMART ACR policy upon retrieval, preventing unconsented recording regardless of the Park Extension's settings.

   Admin Portal UI Enhancement: Add Call Park Extensions to the list of selectable extensions under Extensions to Record in the SMART ACR settings, allowing admins to explicitly enforce consent policies on parked calls.

   📈 Business & Legal Impact
   Legal Risk: Unintentional recording of calls involving two-party consent jurisdictions creates significant exposure under state privacy laws.

   Compliance Assurance: Prevents accidental, illegal recordings during complex call transfers and parks.

   Admin Control: Gives system administrators full visibility and control over recording policies across all extension types, including Park Locations.

   🛑 Problem Statement & Admin Portal Gap
   When an automatic call recording rule (SMART ACR) suppresses recording due to two-party consent regulations (e.g., California state law), parking and retrieving the call breaks the consent rule, causing unconsented automatic recording to initiate.

   🔍 Root Cause & Admin Portal Limitation
   Observed Behavior:

   A call connects to a number in a two-party consent state; SMART ACR correctly disables automatic recording.

   The call is placed on a Park Location / Extension.

   Upon retrieving the call, the system initiates a new recording session based on default ACR settings, overriding the original SMART ACR suppression.

   Admin… more

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5. remove E999 requirement to setup a user

   Hi Team,

   Posting this idea from my Client Natali of Alfa Clean, Client want to know if after super admin setup the e999 succeeding user extension added on the account should no longer asked for it. Client is annoyed that there is still a need for a user to submit E999 to make outbound calls.

   Regards,
   Ram Carillo
   Ring Central Support

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6. Ability to Mask/Hide Incoming Caller ID on Call Queue Calls

   Currently, setting the Inbound Caller ID Display Settings option to "None" on a Call Queue still passes and displays the incoming caller’s ID details (phone number/name) to the answering agent.

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7. rc app bring up front

   Hi Team

   Please have a feature that bring up the rc app up front for incoming calls not just the dialer but the entire up it self.

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8. Request to Enable Calendar Presence Support for Exchange On-Premises Connections

   The customer would like the Calendar Presence feature to be available when using an Exchange On-Premises calendar connection. Currently, the Calendar Presence setting is hidden under Settings > Calendars and Contacts when the user is connected only to Exchange On-Premises.

   The customer would like RingCentral to support calendar-based presence synchronization for on-premises Exchange environments, allowing user availability statuses (such as Busy or In a Meeting) to automatically update based on calendar events.

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9. Last Logged In Report

   a performance report or some other kind of report that shows last time someone logged into their RingCentral account would be wonderful to audit for last time users logged in

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10. RingCentral App (iOS)

    Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.

    4 votes

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11. placing multiple calls on hold

    Having a capability to put 4 calls on hold or more.

    5 votes

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12. Ability to adjust the volume call recording prompt recording

    Having an option to adjust the volume of the call recording prompt “This call is being recorded” would be nice, since customers are becoming skeptical of it.

    2 votes

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13. Custom Role (Prevent user to delete a phone number on the account and still have access to phone numbers to edit or reassign to other users)

    Could it be possible to remove the ability to delete phone numbers for all roles except for the Super Admin role?
    We have some custom admin roles for administrators to be able to manage our sites and they have the ability to delete phone numbers which we would like to prevent from happening

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14. Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls

    Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls

    Summary:
    Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.

    Business Need

    Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.

    Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys remained unchanged. This allowed receptionists, assistants, and team members to instantly determine whether the call was for themselves or another user.

    With the newer call handling behavior, all monitored line keys flash simultaneously during a direct call to a monitored extension. As a result, users can no longer easily identify the intended recipient without checking additional information.

    Current Behavior
    User A receives a direct inbound call.
    Team members monitoring User A observe multiple monitored line keys flashing at the same time.
    Users cannot immediately determine whether:
    the call is for themselves,
    for User A, or
    for another monitored extension.

    This creates confusion in high-volume call environments.

    Requested Enhancement

    Provide one of the following options:

    Option 1 (Preferred)

    Restore the previous BLF behavior where only the monitored extension receiving the direct call displays the incoming call indication.

    Option 2

    Add an administrator or account-level setting that allows customers to choose between:
    Legacy BLF indication (only the called extension flashes), or
    Current BLF indication (all monitored line keys flash).
    Benefits
    Eliminates confusion for receptionists and executive assistants.
    Improves call handling efficiency.
    Allows users to immediately recognize whether an incoming call is intended for them or a monitored user.
    Reduces accidental call pickups.
    Preserves workflows that customers have relied on for years.
    Use Case

    A financial services office has multiple employees monitoring each other's extensions so they can answer calls when someone is unavailable.

    When Jeremy receives a direct call:

    Jeremy's monitored line should indicate the incoming call.
    Lisa should still be able to answer the call if necessary.
    However, Lisa should immediately recognize that the call is intended for Jeremy—not for herself.

    This behavior was previously available and provided a much clearer user experience.

    Expected Outcome
    Customers should have the ability to clearly distinguish direct calls to monitored users without sacrificing monitored extension or call pickup functionality.

    Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls

    Summary:
    Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.

    Business Need

    Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.

    Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys… more

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15. Comprehensive Phone Number & IVR Routing Report in Analytics

    Problem:
    Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.

    Proposed Solution:
    Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:

    Phone Number & Label: The dialed DID or Toll-Free number.

    Primary Endpoint Type & Name: Direct view of whether it routes to a User, Call Queue, Shared Line Group, or Auto-Receptionist / IVR.

    Multi-Level IVR Mapping: Downstream visibility showing key-press paths and child IVR menus tied to specific entry numbers.

    Filters & Export: Ability to filter by Site or Target Type and export the full routing matrix to CSV/Excel.

    Why it Matters:
    This will save admins hours of manual overhead, eliminate dead-end routes during system updates, and provide a clear governance audit trail for complex call flows.

    Problem:
    Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.

    Proposed Solution:
    Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:

    Phone Number & Label: The dialed DID or Toll-Free number.

    Primary Endpoint Type & Name: Direct view… more

    2 votes

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16. Bulk Update Phone Number Type in RingEX Service Portal

    Summary:
    Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.

    Business Need:
    Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.

    Requested Enhancement:
    Add a bulk action within the RingEX Service Portal that allows administrators to:

    • Select multiple phone numbers simultaneously.
    • Change the number type from Voice & Fax to any number type in a single operation.
    • Validate and apply the changes without requiring backend intervention.
    • Display the updated provisioning status consistently within the portal.

    Benefits:

    • Reduces administrative effort for organizations managing large inventories of phone numbers.
    • Eliminates the need for support-assisted backend provisioning for routine configuration changes.
    • Improves operational efficiency and reduces turnaround time.
    • Provides a better self-service experience for customers and partners.
    • Ensures the Service Portal accurately reflects the provisioned state of phone numbers.

    Current Limitation:
    There is no customer-facing bulk update capability for changing phone numbers from Voice & Fax to any number type. Administrators must update numbers individually. Additionally, the portal may continue to display Voice & Fax even after the backend configuration has been updated, leading to confusion.

    Summary:
    Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.

    Business Need:
    Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.

    Requested Enhancement:
    Add a bulk action within the RingEX Service Portal that allows administrators to:

    • Select multiple phone numbers simultaneously.
    • Change the number type from Voice & Fax to any number type in a… more
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17. Distinction between internal and external calls by ringtone in a deskphone

    It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone in a desk phone.

    2 votes

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18. Selective Fax Email Notifications

    Provide the ability to configure fax email notifications on a per-number basis. This would allow users to continue receiving email notifications for incoming faxes from selected fax numbers while disabling notifications for others, offering greater flexibility and reducing unnecessary email alerts.

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19. Reporting numbers that are nuisance, spam robo-calls and telemarketers directly to FCC from admin portal

    Would be best there is a link or option to send the report to FCC just like from the free caller registry, from the admin portal if all settings from Spam and Blocked numbers section does not work.

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20. Custom Roles for Announcement Only Extension

    Custom Roles:
    Customer would like to have the ability to give permission to a user to access the announcement-only extension without having access to the entire group settings.

    1 vote

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