12537 results found
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Support More Than Three Concurrent Device Logins for RingCentral Fax
I would like to request an increase to the current three-device login limit for RingCentral Fax. Many users need access from multiple devices, such as desktops, laptops, and mobile phones, and the current limit can be restrictive. Allowing more device logins would improve flexibility and productivity while supporting today's multi-device work environments.
2 votes -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
1 vote -
Ability to schedule DND of an extension that show him as DND instead of offline status
We would like an ability to select DND from the custom rule or to see that the extension status is on DND specifically instead of offline status or creating a custom rule that during specific hours, calls will go to Voicemail and we want it to be named "DND" specifically.
3 votes -
Add Search Bar / Paste Functionality to "My Caller ID" Dropdown in RingEX App
We are requesting a feature update to add a search bar directly inside the outbound "My Caller ID" dropdown menu in the RingCentral app.
Currently, our users have access to a large pool of company, substitute or even call queue numbers. When making an outgoing call or returning a call, they are forced to manually scroll through a massive, unsorted list of numbers to find the correct one. This is highly inefficient and leads to dialing delays.
Proposed Solution:
Search Filter: Add a simple text/number search bar at the top of the "My Caller ID" dropdown menu.
Copy & Paste…
3 votes -
User-to-User Messaging/Chat Restrictions
We need the ability to restrict a specific user or group of users from messaging certain individuals within the organization while maintaining their ability to chat with other users.
2 votes -
shortcut to answer calls
I would like to set the 'Answer call' shortcut as just the 'Enter' key, like it was in the older version. Also, I want this shortcut to work globally as a global hotkey, even when the RingCentral app is not in focus (when I am working on another window).
3 votes -
Unprivate Voicemails
It would be beneficial to introduce a feature that allows authorized users to reverse the privacy status of a voicemail, even after a customer has marked it as private by pressing #. This would provide flexibility in situations where the voicemail contains important information that needs to be shared internally. With the appropriate permissions and audit controls in place, the voicemail could be made accessible to designated team members, ensuring critical messages can still be reviewed, actioned, and forwarded to colleagues when necessary.
2 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes -
enhanced information when transferring to a queue
When transferring to a RingEX queue, users should be able to see how many queue members are available/total similar to RingCX.
For example in the screenshot I can see that there are 0 available out of 1 total.
1 vote -
Option to Disable Recording Announcement for Paging Calls
Allow Administrators to Disable the Automatic Recording Announcement for Paging and Internal Communication Calls
Overview:
Provide an option for administrators to suppress the "This call is being recorded" announcement when using Automatic Call Recording for specific use cases, such as paging employees or internal communications.Current Behavior:
When Automatic Call Recording is enabled, RingCentral plays a recording announcement at the beginning of every call. This is expected behavior and cannot currently be disabled while maintaining automatic recording.Requested Enhancement:
Introduce a configurable setting that allows administrators to:Disable the recording announcement for paging calls.
Exclude specific extensions, paging groups, or…2 votes -
Allow Direct Number to Be Set as Main Company Number While Preserving Original Roles
Description:
Customer is requesting the ability to assign an existing direct (extension) number as the main company number, while still retaining full functionality of all existing number assignments.Current Limitation:
At present, when a direct number is assigned as the main company number, its role is changed within the system and it cannot simultaneously remain assigned as a direct extension. Additionally, the original main company number cannot remain independently assigned to the Auto-Receptionist without reconfiguration.Business Use Case:
The customer requires the following configuration flexibility:A direct extension number should be usable as the main company number (public-facing number)
The…1 vote -
Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W
his procedure outlines the deployment of standardized quick access keys (Presence/BLF, speed dials, and line keys) across multiple Yealink T57W handsets. By modifying the master .cfg configuration file or utilizing the RingCentral Admin Portal template, administrators can push uniform key assignments to specific device groups simultaneously, bypassing manual desk-to-desk configuration.
2 votes -
Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.…2 votes -
Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes -
lack of deskphone support when it comes to templates
under phone system > templates section. There is a lack of support when it comes to deskphone templates. I would like to see this added in the future.
1 vote -
deskphones and templates
In the "user settings" and "user call handling" templates, under the phone section, there should be a deskphone option to add/remove in the "ring settings" section. This will keep the deskphone active in the ring settings for users who have deskphones under their extension instead of it being removed when a template is applied.
1 vote -
deskphone added to templates
In the "user settings" and "user call handling" templates, under the phone section, there should be a deskphone option to add/remove in the "ring settings" section. This will keep the deskphone active in the ring settings for users who have deskphones under their extension instead of it being removed when a template is applied.
1 vote -
Configurable Ring-Back Duration for Ignored Call Queue Calls
Allow administrators or users to configure the ring-back delay after a call queue call is ignored.
Current Behavior
When a user ignores a call queue call, the system rings the user again after approximately 5 seconds. This delay is fixed and cannot be adjusted.Requested Enhancement
Introduce a setting that allows the ring-back interval to be customized. For example, administrators could choose a delay of 5, 10, 15, 30, or 60 seconds before the call is presented to the user again.Business Need
The current 5-second ring-back interval may not provide enough time for users to complete a task, finish…2 votes -
Delegates Audio Alert
RingCentral only allows a delegate's phone to physically ring (audio alert) for a maximum of two (2) delegators, for the other 2 delegator, she can only use a visual alert(blinking lights/pop-ups on her phone). It's very important to have an audio alert for all the delegators.
1 vote -
notification
The call recording needs to capture certain keywords and send a notification by email.
1 vote
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