9345 results found
-
SMS - Automatic Reply/ Out of Office Message
To be able to create automatic replies/ for out of office message for SMS/texting
(similar to creating an out of office message for vmail - but for SMS/Texting)12 votes -
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
18 votes -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
4 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…14 votes -
To receive an SMS notification from the number that is assigned in the call queue
To receive an SMS notification from the number that is assigned in the call queue instead of receiving an email only, the reason is that the email may take some time to be read versus the SMS.
1 vote -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions
Customer would like to download the call logs for multiple user simultaneously.
3 votes -
Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
3 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
-
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
1 vote -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
allow site change on the ringcentral app to toggle caller id from one site to another
if customer only have 1 user ext but has multiple site they would like to have the ability to use the numbers from one site to another. and that they will not need to login via admin portal.
1 vote -
For the Live Reports page should also have a dark mode.
I already know dark mode is a setting for certain parts of RingCentral, but more of the pages should have the option to set things to dark mode (i.e. "Live Reports - RingCentral Analytics and Reporting")
1 vote -
Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Feature Request : 1 Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Details : Want to have the ability to set the sequence of how a call routes to 1 base with multiple handsets paired.
Significance of the feature : To be able to maximize the wireless capability of the yealink cordless phone.
Current behavior : No option to change the forwarding setting of a handsets that's paired to a single base station.
3 votes -
RingCentral Pulse for Microsfot Teams
Create RingCentral Pulse for Microsfot Teams. Currently there is only the option for the pulse alerts to appear in RingEX & Pulse would benefit more customers if we had different end point options for customers to choose from.
4 votes -
Call pick up feature for Third party phone ( Manual provisioning)
Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)
1 vote -
option to send disappearing text
Hi Team,
It would be great to add a feature to send disappearing text to send important password etc that disappear in a minute or so.
1 vote -
Assign a user extension to receive the miscall in Call Queue
To avoid confusion, it's better to assign a dedicated user extension to receive a miscall in a certain call queue.
1 vote -
Ability to modify users without access to adding or removing users
I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.
5 votes -
transfer to voicemail on cisco cp8851
Transfer a caller from a desk phone to another extensions voicemail. This can be done on the RC app but we need the feature to be on the desk phone.
Typically we could press *55 and then the persons extension and it will send directly to another employee's voicemail.1 vote -
ability to see who picked up an incoming call
when a call comes in, you cannot see who or what extension has answered the call.
2 votes -
separate SMS app or widget for mobile device
All of our users must use the RingCentral mobile app for business-related SMS/text messaging. It would be great if they could tap one icon and instantly go into the RC SMS app. Our users don't like using the RC app for SMS because there are always 2 steps - Open the RC app, then tap the SMS/text icon. They would like to be able simply tap an icon on their mobile device and go directly into SMS.
1 vote
- Don't see your idea?