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10653 results found

  1. Improve Recording Playback Audio Quality From Service Web

    Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    13 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Shortcut to switch from headset to speakers

    Key bind or button to set default audio and microphone sources to switch between headset and computer speakers similar to a speaker phone button

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Centralized SIP Settings

    Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.

    If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.

    Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Call queue transfer annoucements

    Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.

    1 vote
    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  5. call queue data retention

    Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. call queue data retention

    Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Increase limit if fax attachment to 1GB

    Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  8. reply to specific texts in the conversation

    The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)

    8 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
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  9. Manually reset the RC desktop app version report

    Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Outbound call short codes to help categorized on the Analytics

    When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. ATA TO ATA INTERNAL FAXING

    Subject: Allow ATA users to send FAX internally (Allow T38)
    Feature Request Description: ATA users cannot send fax internally due to
    JIRA : https://jira.ringcentral.com/browse/CNV-16701
    Expected Behavior: Should be able to send fax ATA to ATA internally
    Current Behavior: Cannot send fax ATA to ATA internally

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  12. Share RC app call audio with RCV

    We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Ringcentral system to access the customer deskphones interface remotely

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  14. Remove the option for a customer to print off the chat history

    Removing the ability to let the customer save or print the chat queues from RingCX.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Google Calendar Integration to Allow change of call queue members automatically

    We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Mark all as read

    Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.

    2 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  17. Whitelist SMS short codes

    Have an option to whitelist content received from short codes.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing

    Current Behavior:
    RC extension number shows up as 'external' on MS Teams app when users dial the extension number.

    Desired Behavior:
    RC extension's number and name to sync to MS Teams app so users can easily identify the each other.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. The user is being forwarded to the IVR when call waiting is disabled.

    The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. auto-generated calls and sms in bulk

    The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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