13237 results found
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Include the Poly Voyager 50 headset in RingCentral's recommended headset
Please include the Poly Voyager 50 headset in RingCentral's recommended headset since it doesn't recognize the microphone properly.
1 vote -
make one save after enter key presses in Auto receptionist
Can you make it so that when Auto Receptionists are being built, that you don't have to have each key stroke. Let the key strokes be defined and then save. It takes longer to have to save it each time.
1 vote -
enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard
Please enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard.
Currently, this feature is only available for Core and higher packages.
1 vote -
Sale / Sharing of personal data enabled by default.
Sale / Sharing of personal data appears to be enabled by default. Shouldn't Ring Central PROTECT users from computer data mining.
1 vote -
Set automated test calls to IVR
RingCX or RingEX have the capability to set automatic test calls on the POCs that are in RingCX or external numbers that might forward into a number we have in the POC that points to an IVR
2 votes -
guest user to get notification when someone send a message
guest member to get notification when someone send a message on there group.
1 vote -
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way. The full quantity of this billing item are billed to a single cost center. Please change this so that they are billed to the line they are assigned to so customers don't have to break out the charges manually.
1 vote -
Wanted to create a custom rule within a custom rule
I set up Custom Rules for our Call Que to ring later than our close date to then forward to a specific user- I have it set annual and just change the date. Wanted the 616-891-0070 to run to 1 specific ext. frm 4pm to 5 pm.
2 votes -
Add an option to schedule a call queue by date
Add an option to schedule a queue by date
This would help prevent situations where someone forgets to mark themselves as unavailable during a weekend or a day off, or forgets to mark themselves as available again when returning from that time off.1 vote -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
9 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
3 votes -
Import and Sync Contacts from an External Directory to the Admin Portal
We would like contacts from the External Shared Directory to be automatically synchronized with the Admin Portal’s Contact List so that contact details are visible when reviewing call logs.
7 votes -
Seperate storage of voicemail depending to phone number in 1 user extension
have a seperate storage of voicemail depending to phone number in 1 user ext
2 votes -
Voicemail playback Speakerphone (speaker) icon in my Android (for example) app is not clear whether speaker is on or off.
Speaker icon turns Blue when ON but the speaker icon when OFF is simply a white version of the same icon. It should be a speaker with an X next to it or through it when OFF so it can be better determined if speaker is active.
This is regarding the Android RingCentral app. I don't know how it looks in the IOS app.
Thanks for listening.
1 vote -
Ability to Disable Inbound Faxing for a DID While Allowing Outbound Fax
We would like to request the ability to disable inbound faxing for a specific DID while still allowing outbound faxing from the same number.
Currently, when faxing is enabled on a DID, both inbound and outbound fax capabilities are active. However, there are cases where users only require outbound fax functionality and would prefer not to receive inbound faxes on that number.
2 votes -
Call Forwarding
It would be great to see an option to be able to ring a phone using its DDi number without ALL devices and phones listed under the same user to ring by not using the toggle off/on per device and have a different option.
1 vote -
Missed Call behavior in Call Queues using Simultaneous Ring
Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.
Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call…
13 votes -
Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
8 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
4 votes
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