9345 results found
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i'm facing problem in recordings. My agents deliberately stop recordings. Please add any option in which agents can't stop recordings.
Please add any feature for recordings in which agents can't stop recordings. Because my agents stop their recordings when they do not want to record. And the result is, I can't see their progress.
1 vote -
option for Admin to disable users access to stop call recording
option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".
3 votes -
Extend digits in dial by name directory
A feature in which we can extend the characters in dial by name directory from standard three digits to five digits
2 votes -
Greetings for Outbound Calls
Customer requesting to have a customize greeting every time they make an outbound call.
2 votes -
Auto Dial a List of Phone Numbers
Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.
5 votes -
Allow duplicate contacts during upload
Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.
3 votes -
Add a prefix to our promotion phone number that is connected to my extention.
I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?1 vote -
Forward to external number
Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information
1 vote -
A more visible identifier for Call Park Locations on Desk phones
After a firmware update, the identifier/icon for Park locations on the Polycom's phone display got smaller and it's kind of a downgrade as we were able to easily identify if a park location is available or busy.
We have visually impaired employees and it's really hard for them to see this.
See attached screenshot.
1.) Right now, we can identify if the icons for the park location turns red or blinks (Encircled in red)
2.) It used to be a different icon before (Highlighted in yellow)1 vote -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
Group Management: An administrator can create groups of users and assign a shared fax number to the group.User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
Designated Application: The faxes are delivered…1 vote -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
• Group Management: An administrator can create groups of users and assign a shared fax number to the group.
• User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
• Individual Inboxes: Each…
1 vote -
Remove SMS Icon in Mobile App
SMS is disabled for our organization, it would be ideal if the icon could disappear as well
1 vote -
Log into call queue
A feature in which a user can log into the Ring Central app using call queue credentials
1 vote -
Disable Incming SMS Only
The customer has an idea for a feature where they can request to disable the inbound SMS only.
5 votes -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…
2 votes -
Redirect call to main number
We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled
We need our callers to be forwarded to the main number when…
5 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018740-automatically-share-new-contacts-with-team
Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.
3 votes -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
RingCentral App
Able to receive multiple calls using the RingCentral App using only one User Extension credential.
At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.
1 vote -
Fax / SMS recipient Option
Fax / SMS recipient option when setting using custom answering rule.
2 votes
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