Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

9677 results found

  1. Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Enable all headsets to work Properly with Ring CX - enable the answer call button on headsets to work so one does not have to rely on the pc screen to answer calls. Also merge analytics screen with agent screen and CX with ring central. There are to many screens to deal with.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. We need to have a feature on our call recording to able to automatically pause the recording for credit card information sharing to be compliant with the PCI

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Have the possibility to pin a lateral panel in which the calls 'on hold' would be always visible

    Would be practical for users that often get 2,3,4 calls at a time (executive assistants, receptionnits). For now, they need to click on the 'calls on hold' icon to see the list of calls on hold. And the order of these calls seem to change from time to time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Allow RingCentral Channel to receive email from an external email or third party application

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. This feature should include the following functionalities:
    - Work with Multi-site scenarios
    - Link to Knowledgebase, both internal & external
    - Have a Scheduler (for Healthcare customers)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.

    We would like to have the name and phone number included on the voicemail notification.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. BT feature request: Number Inventory option in BT cloud work portal

    Details : Want to have the option for the Number Inventory via BT admin portal

    Current behavior : No option for the Number Inventory unlike RC admin portal

    Expected Behavior: To have option for the Number Inventory

    Brand : BT Business

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. To have an option to manually enter Recipient details when using default coverpage

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I wanted to see if we could go to paper billing and send a check every month

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?