12617 results found
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Able to have beep sound for unread voicemail
Wanted to have a beep sound for any unread voiceamil on the deskphone
1 vote -
AdHoc Switch Option in the Admin Portal
It would be highly beneficial if the RingCentral Admin Portal included a simple toggle or button that allows administrators to temporarily disable or pause all incoming calls across the entire account (or selected sites, departments, or call queues).
This feature would be especially useful in scenarios where:
The organization needs to attend an important all-hands meeting,
The network is undergoing maintenance,
Or there’s a need to suspend incoming traffic temporarily for testing or troubleshooting.
Instead of manually adjusting call handling or DND settings for each user, queue, or device, having a centralized “Ad Hoc Call Block” switch at the admin…
1 vote -
Allow multiple calls to be placed on hold simultaneously when headset controls are enabled
Currently, with headset controls disabled, a user can have multiple calls on hold simultaneously.
Once headset controls are enabled, clicking the hold button toggles between calls meaning that one call is always active.
Feature Request: For users to be able to manage multiple calls on hold in the REX app regardless of whether the headset controls are enabled or disabled.
8 votes -
1 vote
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Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote -
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Current Behavior:
In the Call Log Report, inbound and outbound call icons (small phone icons displayed under the Type column) currently appear only on the first line record when a call entry is expanded. The subsequent lines in the expanded view do not display the icons.Requested Enhancement:
Customers would like the inbound/outbound icons to display on every line within the expanded call log view, ensuring consistent visual indicators across all call segments or details.1 vote -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt6 votes -
Adjustment to Service Level Threshold Timing in Call Queue
Please adjust the service level threshold to activate after the 30-second greeting in the call queue? Currently, the threshold timer starts during the greeting, and we’d like it to begin counting only once the greeting has finished.
1 vote -
Request for Daily Average Call Data (Weekdays Only) in Analytics Report
After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).
Could you please help update or provide a revised report that includes:
The average calls per weekday, and
(If possible) a daily breakdown excluding weekends.
3 votes -
Removing "Workspace" from RC app
It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.
3 votes -
Get more integrations for interactions like Giphy
Get more integrations for interactions like Giphy
1 vote -
OneNote HyperLinks
Copied links from OneNote automatically generate a hyperlink in the messages window. However, when you click the link to open, you are not redirected to OneNote from the link. Instead you have to copy the link and paste it into a web browser to be redirect to OneNote.
1 vote -
Create a Do Not Call Application or DNC for RingEX
Create an RingCentral Do Not Call (DNC) Application for RingEX (Call Queue agents) or at least create the app in RingCX to be consumed by RingEX. Customer is a very large insurance company with 40,000 users plus their non-RingCentral Contact Center.
2 votes -
report and live activity point to point encryption monitoring for cyberattacks
I have clients which indicate their phones are being spoof. If Ring central in the report section contained a portal to allow the admin account to determine if a risk is real or non-active would help in trouble shooting the suspected account.
1 vote -
Enhancement Request: Improve Zoho “Get Leads” Function to Allow Custom Lead Retrieval Rules
Currently, the Zoho “Get Leads” feature in the RingCX–Zoho integration works as designed by following Zoho’s default lead assignment and ownership logic. However, some users would like more flexibility in how leads are pulled—for example, the ability to customize retrieval rules, prioritize certain lead sources, or bypass Zoho’s ownership restrictions.
This enhancement would allow admins to configure or filter the “Get Leads” function based on their workflow needs, improving efficiency and reducing manual adjustments.
1 vote -
Restricting access to AI Notes feature for specific roles in RingCentral Service Portal
We would like to remove the ability for specific roles to change/view the AI Notes/AI Assistant feature in the User settings while in the Admin Portal.
1 vote -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
7 votes -
RingCentral Integrated with MS Team routes SMS to MS Team Channel
SMS will be received by RIngCentral integrated with MS Teams, then the SMS should be routed to one of their MS Teams Channel
1 vote -
Missed calls for direct calls should not be counted
My query was whether it is possible to stop the missed calls in case someone calls our direct line. If someone calls our direct line and we are not available to answer, it should not be counted as a missed call.
1 vote -
1 vote
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