12022 results found
-
Fax forwarding for dedicated fax number
We have contacted support confirming if we can forward the faxes send to our dedicated fax number to an external fax that we have, we have informed that there is no way for the fax to be forwarded to an external fax number directly as the dedicated fax number cannot be converted to voice, it would be better if there is a way for us to convert the dedicated fax number to voice so we can facilitated the forwarding to our external fax number
4 votes -
Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
21 votes -
Ability to disable Record and Screenshare button in a call
Ability to disable the "Record" and "Screenshare" on a call.
2 votes -
Missed call notification
Ability to trigger a notification via SMS or Email if someone call in and hangup/missed call if no action is entered for company greeting/IVR. Or if missed call did not reach any Extension
2 votes -
Caller notification if the called party is in an active call for AI
Customer want to have feature where the AI receptionist can inform the caller if the person they are calling is busy or not available instead of just providing more options.
2 votes -
Allow voicemail boxes to be search by name
When someone calls a main number and you get the option to dial by name it would be nice to include the names of voicemail boxes.
1 vote -
Split Window View in RingCentral Desktop App
We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.
We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.
These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.
2 votes -
Entire Analytics Features Access for A standard Role
Currently the only feature that a standard role can access in Analytics is Business Analytics but they want the user's to have an access with Entire Analytics Features
1 vote -
Activate voicemail boxes
It would be nice to be able to build and activate a voicemail box without sending an invite.
1 vote -
Ability to set different greeting each day in the call queue
Ability to set different greeting each day in the call queue
10 votes -
Remove Extensions from Dial-by-extension
Currently, user extensions can only be removed from the dial by name directory, and they can't be removed from the dial by extension interface.
The goal here would be to implement a similar feature to the dial by name exclusions, which allows extensions to be excluded from the dial by extension interface.
1 vote -
2 votes
-
removal of the “Delete” option from the app for delegated users—even if it is currently grayed out
We would like to request the complete removal of the “Delete” option in the app for delegated users who have been assigned a task via the RingCentral app—even if the option is currently grayed out—to avoid confusion and prevent potential issues.
1 vote -
Ability to record calls using Mitel recording or other 3rd party platforms
Ability to record calls using Mitel recording or other 3rd party platforms
1 vote -
Auto Reply Ability for User's SMS with Specific Information
The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.
It will also be beneficial to customers to save time.8 votes -
Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
Ability to route the call to the call queue member who has answered the fewest calls.
Ability to route the call to the call queue member who has answered the fewest calls.
For example: If agents 1, 2, and 3 are part of the call queue, and agents 2 and 3 have answered 5 calls each while agent 1 has only answered 2 calls, the next call should be forwarded to agent 1 regardless of whether agent 2 or 3 has more idle time.
2 votes -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Display Site Name When Incoming Call Is Directed to a Site Number
Description of the Idea:
When an incoming call targets a Site Number, RingCentral currently displays the main company or main user name as the caller destination. This behavior is misleading and causes confusion for users, especially in multi-site organizations.Problem Statement:
- The display does not reflect the actual target site, even though the call was placed to a specific site number (X Number).
- Users are shown the main tenant name rather than the name of the site being contacted.
- This prevents staff from identifying which site the caller is trying to reach, impacting call handling, routing, and response efficiency.
Suggested…
6 votes -
Correct Call Order Management When Switching Between Multiple Calls
Description of the Idea:
When managing multiple simultaneous calls, users currently face difficulties identifying calls after switching if the contact is not listed in the company directory. The call order changes unexpectedly when calls are placed on hold or resumed, causing confusion and inefficient call handling.Problem Statement:
- The call placed on hold takes the position of the resumed call, disrupting the original order of calls by arrival time.
- This leads to loss of the initial call sequence, making it harder for users to quickly identify and prioritize calls.
- Users have to spend extra time figuring out which call corresponds…
6 votes
- Don't see your idea?