13241 results found
-
copy spreadsheet
we should be able to copy contents of any table or google sheet contents in message and table format should be maintained.
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
Option to reset Avatar back to Initials
There should be an option to delete vs only edit the avatar profile picture. I like having a picture but some companies want to control the avatar (make sure it's professional if they show up on a video meeting) or to delete for a new user if they only need to repurpose a profile without deleting the user completely. As I partner I would like to have this option for end-user training. If I demonstrate how to add an avatar, I can't delete it. But there has been a customer who set a policy about avatars and wanted to delete…
3 votes -
Workflow IVR menu to text on screen
Hard to put in words, but it would be nice if you could have the RingCX workflow and dial choices automatically show up on caller's cell phones when they call a number, which immediately displays all the choices for the current IVR menu/workflow/dial tree they are in. This would allow them to see what choices they can pick instead of waiting for the audio greeting to read the choices to them.
5 votes -
Answering Rules to block area codes based on time
We would like to block outbound calls to certain area codes that are outside of allowable call time frames. For example, we want to block all calls to 808 numbers before 10am. If an agent attempted to call, it would give them an error message. Do we have a way to set this type of block based on area codes?
1 vote -
AI Receptionist SMS Booking Link for RingCentral Calls
Add a feature where the AI receptionist automatically sends an SMS with a booking link to callers who dial the main RingCentral number, allowing them to easily book an appointment without waiting on the line.
How it would work:
A caller dials the main RingCentral number
The AI receptionist identifies the call intent (e.g., scheduling an appointment)
The AI offers to send a booking link via SMS
The caller receives a text message with a secure, mobile-friendly booking link
The caller completes the appointment booking at their convenience
Key Benefits:
Improved Caller Experience: Callers can book appointments quickly without long…
3 votes -
Workflow Builder Access Control in RingCentral App
Feature Request: Workflow Builder Access Control in RingCentral App
SummaryIntroduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.
Description
Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.
Requested Enhancements
Hide Workflow Builder from App UI
Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.
This helps reduce confusion for users who are not intended to use automation features.
Disable Workflow…
7 votes -
Manually Create Company Directory In RingCentral without Importing or exporting contacts.
Manually Create Company Directory In RingCentral without Importing and exporting Contact and be able to update or add contacts it in a daily basis.
10 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes -
Allow admins to disable call greetings for users
Although call greetings can be turned off per user, they are easily re-enabled when users attempt to set up voicemail from their desk phone. Many users mistakenly configure a call greeting instead of voicemail, causing confusion and incorrect call handling.
Please add an admin-level option to fully disable or lock the call greeting feature so users cannot enable it again—either through the app or from their phone. This would prevent accidental misconfiguration and reduce ongoing support issues for administrators.
1 vote -
Automatically apply user templates to new users and limited extensions
Currently, user templates must be manually applied after creating each user or limited extension to enforce standard settings (such as ring patterns, disabling AI features, etc.). This is time-consuming and can lead to inconsistent configurations.
Please add an option to automatically apply a selected template—or predefined default settings—to all new users and limited extensions at the time of creation. This would reduce administrative effort and ensure consistent settings.
5 votes -
Ability to Forward fax from ringcentral number to another ringcentral number
Ability to Forward fax from ringcentral number to another ringcentral number
1 vote -
Feature that displays the total number of times a sender attempted to send a fax
Client sends multiple faxes to the RingCentral number but the Call Log only shows 1 record. There should be a feature in the Call Log that displays the total number of times a sender attempted to send a fax to the RingCentral number.
1 vote -
Ring call queue phones after-hours
When applying a schedule to a call queue, the only after-hours options are Play announcement, Send to Voicemail, Forward to external number, and Forward to extension. There is no option to ring phones. If we still want phones to ring, but need an after-hours queue greeting or voicemail greeting, we can't use the schedule for the call queue. We either have to use IVR to route to two different groups or set the schedule to 24 hours and use a custom call handling rule for after-hours.
1 vote -
Change Default Welcome Greeting Setting for all profiles to play Ring Tones vs Music
Change Default Settings for profiles to play Ring Tones vs. Acoustic Music (default) to Ring Tones and disable "Tell Caller they are being connected". This is frustrating to customers if this is not changed during implementation and add more work to configure. Especially if the company has to change it after the fact and users start putting unprofessional music tone. They get complaints that callers are putting calls on hold when to the caller but the user just thinks their phone is ringing and are greeted with an irritated caller. included the recording your call is being connected too, add…
1 vote -
Cross-site mgmt and extensions in caller id list being independent of each other
Ring used to allow cross-site access mgmt by default and caller id was restricted to numbers in the same site. Now the caller id option is a sub-option under cross-site access mgmt. It would be beneficial to have both options independent of each other. Be able to allow cross-site mgmt but also restricting caller id in the dialer to only numbers in their own site.
2 votes -
Ability to download voicemail for other user
As a super admin there should be ability to download the voicemail of other user without entering the voicemail Pin.
2 votes -
Note in the custom rules what settings it overrides
I previously suggested that you add a note to the After Hours tab that says "NOTE: The Custom Rules settings override these settings."
That would help me a TON every time I run into this same situation
1 vote -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
4 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
35 votes
- Don't see your idea?