Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

11079 results found

  1. call queue data retention

    Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. call queue data retention

    Ability to save user and call queue configuration in case a user/call queue gets deleted

    1 vote
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Increase limit if fax attachment to 1GB

    Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. reply to specific texts in the conversation

    The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)

    10 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Manually reset the RC desktop app version report

    Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Outbound call short codes to help categorized on the Analytics

    When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. ATA TO ATA INTERNAL FAXING

    Subject: Allow ATA users to send FAX internally (Allow T38)
    Feature Request Description: ATA users cannot send fax internally due to
    JIRA : https://jira.ringcentral.com/browse/CNV-16701
    Expected Behavior: Should be able to send fax ATA to ATA internally
    Current Behavior: Cannot send fax ATA to ATA internally

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  8. Share RC app call audio with RCV

    We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Ringcentral system to access the customer deskphones interface remotely

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  10. Google Calendar Integration to Allow change of call queue members automatically

    We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Mark all as read

    Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.

    2 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  12. Whitelist SMS short codes

    Have an option to whitelist content received from short codes.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing

    Current Behavior:
    RC extension number shows up as 'external' on MS Teams app when users dial the extension number.

    Desired Behavior:
    RC extension's number and name to sync to MS Teams app so users can easily identify the each other.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. The user is being forwarded to the IVR when call waiting is disabled.

    The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. auto-generated calls and sms in bulk

    The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Email notification if agent is logged out from RC App.

    To send an email notification if a user is logged out from the RingCentral App.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used

    option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Option to filter unwanted text messages

    Option to filter unwanted text messages

    Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Bulk Update Username/password of desk phone

    The customer needs the ability to change the Username/password in bulk for the desk phones

    6 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Ability to delete TCR campaign in admin portal

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
1 2 … 90 92 94 … 553 554
  • Don't see your idea?