9677 results found
-
change how call information is displayed when transferring calls from queue
Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.
3 votes -
Hide caller's phone number for call queue calls
Hide caller's phone number for call queue calls
5 votes -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
8 votes -
redirect all second calls AUTOMATICALLY from the RC App
Feature request:
Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.
Expectation:
A…9 votes -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
4 votes -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
3 votes -
Make caller ID available on all plans
The client has RingEx Essential plan, and got really frustrated that they cannot see the caller ID of their callers. Mentioned that it would be better to add the feature even on the lower plans.
1 vote -
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK
Add the Using closed captions and live transcription during RingCentral phone calls for RingCentral UK customers. Currently, this feature is only available to RC US/CA brands. Should be also available to RC UK/EU
1 vote -
Removing whisper when Smart AI is enabled
Customer would like to remove the whisper when Smart AI is enabled.
3 votes -
When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai
When an extension on the account initiates a transfer and the receiving extension did not pick up, the call should go back to the originating extension instead of going to voicemail
3 votes -
appel sortant
Bonjour
Est-il possible de mettre un délai après avoir terminé un appel sortant avant de prendre un appel entrant.
Actuellement quand un agent prend un appel et qu'il raccroche on peut mettre un délai avant de prendre le prochain.
Si un agent fait un sortant et qu'il raccroche il prend directement un entrant.
ce délai éviterai de changer de statut pour finir des notes et l'oublie de se remettre en file.1 vote -
SMS - Automatic Reply/ Out of Office Message
To be able to create automatic replies/ for out of office message for SMS/texting
(similar to creating an out of office message for vmail - but for SMS/Texting)17 votes -
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
18 votes -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
4 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…16 votes -
To receive an SMS notification from the number that is assigned in the call queue
To receive an SMS notification from the number that is assigned in the call queue instead of receiving an email only, the reason is that the email may take some time to be read versus the SMS.
1 vote -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions
Customer would like to download the call logs for multiple user simultaneously.
3 votes -
Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
3 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
-
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
2 votes -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes
- Don't see your idea?