12731 results found
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RC App Device Footprints
RC App Device Footprint
The RC app should have a login devices for those users who will be logging in on their RingCentral Accounts.
6 votes -
Be able to modify permissions when creating Custom Role
When creating a custom role there are some options that are greyed out and are assigned to ALL roles.
It is necessary to be able to EDIT all categories to create a perfect ROLE.
For example, I want to create a role with NO access to company's contacts, today that is not possible since that option is greyed out.
PLEASE, allow SUPER ADMIN to edit all categories and choose what to display to users and what not.
Should be as simple as enabling the option to edit all categories.
6 votes -
Outbound Caller ID Template Phone Numbers
The request is for user templates to leverage phone numbers assigned to sites while using the multi-site feature for outbound caller ID number settings. Currently, the only choices in the template for outbound caller ID number are "Company Numbers" and not the full list of other numbers currently associated to other sites.
6 votes -
Ability for Super Admins to force user Password/PIN/Security Question reset
Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.
6 votes -
RC App automatic logout timer
The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.
6 votes -
Mute of Cellular ringer while using Android App
When using the Mobile app and on a call.. A new CELLULAR call comes in on same device, during the call using the app, the call is interrupted by ringing from the cell call. Would be a benifit to Mute the new Cellular call or limit its number of rings (akin to call waiting)
6 votes -
Resend Welcome Email to Super Admin after 48-hour expiration
It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.
6 votes -
Role+Site Domain: Hide Other Sites in Analytics, IVR Menus
I have had several customers over the years request this, but especially pertaining to larger accounts with many sites. This customer is just the most recent to bring this up.If a user has access to auto-receptionist & analytics (for example, phone system admin) and assign them to a specific site(s)/role domain, that user can still see IVR menus for other sites and also see every other site in Analytics. This can cause a lot of confusion for the end user:1. They can see the IVR menus of other sites, but they are greyed out to where they cannot edit them.…
6 votes -
Additional routing options with # or *, such as dial by name directory
Customers considering a migration from an on-premise environment are accustomed to certain functionalities. One example that is an option is additional routing options from the # or * key press within a menu. A popular and important function to replicate would be to allow these # or * key presses to link to the dial-by-name directory. A migration could more easily be considered by these orgs if they could replicate that ability on their RingCentral solution.
6 votes -
Universal Call ID for calls between RingEX and RCCC (and vice versa)
Many of our customers now use both RingEX and RCCC and would like to be able to have a single pane of glass to analyze calls that traverse both RingEX and RCCC. The issue is that there is no common/unique identifier that is passed back and forth between RCO and RCCC that would allow for the marrying of an RCO call to RCCC session. The request is to create a unique call ID that is shared back and forth between RCO and RCCC that can tie calls together to allow for further analysis.
6 votes -
Missed Call notification suppression for calls placed to and answered in Call Queues and RingGroups
Current Situation:
Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
NVA is evaluating and testing RingCentral with the Yealink T46U.
On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a…6 votes -
Ability to manually forward the calls waiting in queue to voicemail
Ability to manually forward the calls waiting in queue to voicemail
6 votes -
retrieving deleted voicemails from personal inbox and a call queue groups inbox in the RC Desktop app
ability to retrieve deleted voicemails from call queue groups and for each users inbox
6 votes -
Update Fax "From" info
When sending outgoing faxes from the company fax number, the "from" name is the extension's name rather than the company name. Please have an option to change not just the cover page but also the "from" information.
6 votes -
email to fax - multiple users need to be able to send from the same account
we have a shared email account and the business needs users to be be able to send email to fax from this account so we need the email address added to the "email address permitted to send faxes" for each user.
6 votes -
Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybod...
...y's account to see whether there outbound caller ID is correct on users who have more then one phone.. Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.
6 votes -
Window docking and window sizing needs to be improved. Be able to lock to a specific size and be able to lock to a position on one of ou...
...r screens.. Window docking and window sizing needs to be improved. Be able to lock the app window to a specific size and be able to lock the app window and/or dock the app window to a specific position on one of our screens. (Currently, always opens too large and way off screen, so that I am challenged to grab it and get it back to where I can use it and in moving it, it stretches super-wide. It needs better sizing and docking and locking features.)
6 votes -
Transfer Conference Calls
Need the functionality to transfer a conference call. Currently when you attempt to transfer the call, the transfer button is greyed out. When you do it through desk phone, it drops the call entirely.
6 votes -
Allow Presence/HUD to Reflect on Manual Provisioned Phones
There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.
6 votes -
Route incoming to an extension based on the caller's area code.
Route incoming to an extension based on the caller's area code.
6 votes
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