13289 results found
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6 votes
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SMS search - make more intuitive in searching specific word/phrase that can show recent and past message
SMS search - make more intuitive in searching specific word/phrase that can show recent and past message
Under Text tab, must have an option to search the keyword with the toggle functionality with recent and past message to locate specific message/ phrase without the need to manually scroll up and down. This feature was added on the old RC app that was now discontinued.
6 votes -
Abilty to remove a saved phone number for recording a voicemail
I have recreated a user extension, but the new user can't remove the old user's phone number under voicemail greeting, phone option to record a greeting. It would be nice to have an option to delete the old user's phone number
6 votes -
Summarized all calls received per day
Ability to view the AI call summary in all users and their calls per day
6 votes -
SMS Ext. to Ext. for Desktop App
Having the ability to send SMS using the extension number of another user on the same company account for the Desktop app, not only on the mobile app. That way, when we send an SMS to another user using their extension number, the message is also reflected in the message box on the Desktop app
6 votes -
Inbound Call Prefix Configuration for Main Company Number
Currently, the inbound call prefix feature can only be configured at the individual user extension level.
This feature request asks to add "Incoming Call Information" display options (including custom call prefixes) directly under the Main Company Number / Company Call Handling settings in the Admin Portal. This will allow admins to apply prefixes to main-line calls without having to build complex routing workarounds, like sending calls through dummy extensions or call queues just to tag the Caller ID.
6 votes -
Automated Failed Fax Retries & Bulk Resend Capabilities
Capability A: End-of-Day Scheduled Resend (Automated Retry Workflow)
User Story: As an administrator/user, I want an option to enable an automated end-of-day resend routine so that all faxes flagged as "Failed" throughout the day are re-queued automatically without manual intervention.
Proposed Functionality:
Add an admin/user setting under Fax Settings: "Automatically retry failed faxes at [Configurable Time, e.g., 5:00 PM]."
Max retry limits (e.g., attempt end-of-day retry 1x before final failure notification).
Capability B: "Bulk Resend" Action in Fax Interface
User Story: As a user managing outbox logs, I want to use the "Select All" feature to select multiple failed faxes…
6 votes -
Merge the Direct and Shared SMS inboxes
have an option to merge or redirect Shared inbox messages into an individual user's Direct tab, so main-number texts land on a single designated user's Direct tab instead of a shared inbox.
6 votes -
Share screen directly during a standard call with an external participant
Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.
6 votes -
Enable Call Transcription in ACE for Internal Calls
Feature Request
Title: Enable Call Transcription in ACE for Internal CallsFeature Request:
Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.Business Impact:
Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.Expected Behavior:…
6 votes -
SMS Notifications Custom Rule for shared inbox
I would like to be able to select certain users to receive notifications for shared inboxes. One of our main lines is for a certain business function so we want notifications for SMS to go to the head of that department, removing other admins from the notification.
6 votes -
Option to resend email notification for voicemail transcription
We would like to have the option to resend all email notifications for voicemail transcription, especially when the system is down.
6 votes -
Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Display which key the customer pressed on their desk phone.
The caller would like to see on their desk phone which key their customer pressed, so they can quickly identify which department the customer is calling without needing to access the Admin Portal, review the call logs, or check the Analytics page.
This would make the process much more convenient and allow them to see the information directly on their desk phone easily.
6 votes -
Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App
We are requesting an administrative control (at the account, role, or user level) to disable or hide the "To Voicemail" option located under the Transfer button within the RingCentral App.
Currently, when a user clicks "Transfer to Voicemail," it executes a system command that bypasses all configured Queue Wait Settings, custom rules, and overflow routing, sending the caller directly to a voicemail prompt. We need the ability to remove this button to force staff to use standard Blind or Warm transfers, ensuring that our carefully designed call routing rules are always followed.
6 votes -
AI Transcription for calls with desk phones on all REX plans
Ability to enable AI Transcription for calls with a physical phone on all REX plans
6 votes -
Company-Wide Auto Recording: Ability to Customize or Disable the Recording Pause Announcement
We would like to request the ability for administrators to customize or disable the audible "Recording Paused" announcement that is played when a user manually pauses an automatically recorded inbound call.
Currently, when Company-Wide Automatic Call Recording is enabled and a user manually pauses the recording, RingCentral automatically plays an announcement informing all participants that the recording has been paused. At this time, there does not appear to be an option within the Admin Portal to modify or disable this announcement.
Requested Enhancement:
Add an Admin Portal setting that allows administrators to:
Disable the "Recording Paused" announcement.
Customize the announcement…6 votes -
Automatic App Update whenever re-using old Extensions
Whenever re-using old extensions and just renaming it for a different user, the old name still shows on the ringcentral app. Please have an option for admins to update it on bulk so users will not need to sign out from the app for the updates to take place.
6 votes -
Extension of Inactivity Threshold for Shared Inbox Resolution
Objective:
Enhance the RingCentral Shared Inbox configuration by allowing users to customize the number of days of inactivity before a thread is automatically marked as "Resolved."Background:
The current system architecture triggers an automatic "Resolved" status on threads after 3 days of inactivity.Justification:
Increasing the flexibility of this setting will accommodate workflows that require a longer follow-up window. Providing an extended timeframe will allow both clients and internal users sufficient time to address pending items, thereby reducing the risk of premature case closure and improving overall correspondence management.6 votes -
Eliminate duplicate notifications for Call Queue missed calls when a voicemail is left.
Call Queue missed call notifications should be suppressed if the caller leaves a voicemail. Currently, users are receiving duplicate emails because both the missed call and voicemail notifications are triggering for the same event.
6 votes
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