12131 results found
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Allow Customization of Dial Pad
It would be nice if we could customize the dial pad and move "Hold" and/or "Transfer" out of the "More" options, onto the main pad, if we didn't use some of the options in the main pad as much. Similar to the browser version of the dial pad, where those are just on the main pad, not buried.
6 votes -
Inclusive Link Handling for SMS
The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…
6 votes -
Call delegate should be able to access SMS messages in RC desktop
In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not possible in our case where SSO is implemented. It is incoherent to encourage sign-on security and immediately undercut that so that a delegate can support another user account.
6 votes -
Change display information for incoming calls
Customer needs a feature that he can identify if a call is coming from their main number or his direct line. was able to isolate and this is a feature request on mobile app for RingCentral
6 votes -
Able to Receive Multiple Calls if A Member of a Call Queue
We would like to be able to see calls come in through a call queue even if the user is on an existing call.
6 votes -
primary number as default callerID
option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID
6 votes -
Ability to set fax recipient like in a custom rule
Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.
6 votes -
Using an app on another device should cancel cell phone notifications
My cell phone rings when I get a call even when I'm actively using my computer and when I answer a text on the computer, the push notification remains in the notification list on my phone. I would like for my phone to only be used for notifications if I've been idle on my computer for a while (and the idle time should be customizable) and for the push notifications to be automatically removed once I've seen them on my computer.
6 votes -
Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)
Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we would be able to use the “Presence” option to add our Paging locations. As of now, we can only use the “Presence” feature for Park Locations or other Users. If Paging lines can also be included as an option within that menu, we would be able to configure the phones much easier, albeit still manually. Ideally,…
6 votes -
Muted Conversation Improvement
The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…
6 votes -
Option to disable the bubble alert in the RingCentral Desktop App.
To have options to enable or disable the bubble alert when there's a new SMS, missed call, voicemail, fax, etc.
6 votes -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
Show Company name instead the first name and last name under Personal Contact
Will not show company name under contact just first and last name
6 votes -
Apply Key Template for limited extension
A key template was created but we are unable to apply it to limited extensions.
6 votes -
Share status permissions
The Share status button should not be tied to Message Tab Shown in Main Navigation permission. Instant messaging and your availability are not the same thing.
6 votes -
SMS not supported notification
Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.
6 votes -
RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.
This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
6 votes -
Call Monitoring - whisper feature
Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?
6 votes -
Make rules easier to use
Change the way you enter the date and time within a custom rule. Rather than a scroll wheel and date picker, allow us to manually write the date and time. I think this would save a lot of time when having to apply the rule to more than one call queue. Or, allow a 'super rule' that when turned on applies to multiple call queues of your choosing. We regularly need to forward call queues to an out of office call centre earlier than usual, and each time we need to manually update the rule to match todays date and…
6 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes
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