13289 results found
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Bulk Upload Contacts to Desk Phones via CSV File
Request Description:
Customer would like the ability to upload a CSV file containing contact information and have the contacts automatically added to a user's desk phone.Current Limitation:
Currently, there is no available option to upload a CSV file of contacts and automatically provision those contacts to a specific user's desk phone.Requested Enhancement:
Add functionality that allows administrators to upload a CSV file containing company and external contacts, then automatically sync or deploy those contacts to a selected user's desk phone.Business Impact:
This feature would simplify contact management for organizations with large contact lists and reduce the manual…6 votes -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
Auto- Receptionist Phone Number as a default Caller ID
We want to use our Auto Receptionist number as the outbound Caller ID for all users (old and new) by default, instead of setting it up manually for each one.
6 votes -
print screen or screenshot notification in video meeting
ability to get notified as a host when someone screenshots the video I'm sharing
6 votes -
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
Respect "Forward All Calls" Settings for Call Queue Members
Currently, when an inbound call is routed through a call queue, the system skips any queue member who has enabled the Forward All Calls (FAC) feature, immediately offering the call to the next available agent.
This request is to modify that behavior so that queue calls respect individual member routing rules. If a member has "Forward All Calls" active, the queue should route the call to that member's designated forwarding destination rather than bypassing them.
6 votes -
AI Receptionist Verbal Phrasing
Description: > Currently, the AI Receptionist has a hardcoded verbal transfer phrase that uses the word "receptionist" when routing calls. Many corporate clients require a more generic or tailored phrase (such as "a team member") to align with their brand identity.
Requesting a feature enhancement within the Admin Portal configuration layout to allow account administrators to customize or override this specific verbal transfer text-to-speech string. This will resolve a common UI limitation, improve customer branding flexibility, and significantly reduce technical support escalation volume regarding AIR configurations.
6 votes -
Ability to disable voicemail envelope information when listening via physical phone
We want to disable the voicemail envelope information.
We have a message-only extension in Avaya Cloud Office that users can access to listen to voicemails.
When they are listening to the VM, an auto-generated voice announces the date, time, and caller before the actual message.
6 votes -
6 votes
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User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
6 votes -
opt out date
Have the date when the customer opted out of SMS on the report downloaded from the admin portal > SMS opt out numbers.
6 votes -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
6 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
6 votes -
Enable Call Queue Call Forwarding Management from Deskphone
Requested Enhancement:
Please consider adding support for:Enabling/disabling Call Queue call forwarding directly from deskphones
Allowing external number forwarding for Call Queue extensions without requiring Admin Portal access.
Providing easier operational management for non-admin users handling temporary forwarding scenarios.6 votes -
RingCentral Video Dial In
After the RingCentral Update, joining RingCentral video via dial-in is no longer available. We need to have the ability to join meeting for non RingCentral users
6 votes -
Implementation of Bulk Export for Interaction Transcripts
Currently, interaction transcripts can only be retrieved by opening individual call records, which is time-consuming for large-scale QA, sentiment analysis, and compliance auditing.
Requesting a Bulk Export feature that allows admins and managers to download transcripts in bulk using filters.
6 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
Caller ID for sending fax restriction
The customer has 3 fax numbers assigned to message-only extensions within a single site. The customer wants to restrict the users from using all the 3 numbers as a Caller ID when sending a fax, and only use/view the one assigned to their department
6 votes -
Key Layout Customization for Poly VVX 250
Currently supported: VVX 350 and 450.
Request: Key Layout Customization for Poly VVX 250
6 votes
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