12732 results found
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Allow Users to log into more than one hot desk phone at a time
We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…
6 votes -
Select Caller ID
Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.
6 votes -
Being able to provision 2 or more Digital Lines on 1 desk phone
Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device
6 votes -
Add ability for notes connected to call log
for example, "tried to call applicant, phone number not working"
6 votes -
Auto-discard voicemails less than 5 seconds
Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !
6 votes -
6 votes
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Administration of SMS history when reassining extension
The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user.Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employeeMy goal is to have a mechanism by which to purge SMS history from an extension.The current settings require you to gain access to the existing account and sign-in as the end-user to delete message history. Disabling and re-enabling the Messaging does not purge the previous data unless it is manually deleted
6 votes -
Export List Audio Conference Host/Participant Codes
Make the audio conference host and participant codes part of the user details export.
6 votes -
Hot Desk Phone: Selecting a number to assign to the phone.
When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
6 votes -
Auto populate HUD Extensions with assigned can be monitored group members
So in Ring central as an Admin, you are able to create Call monitoring- groups. Each group has the "Can monitor" and the "Can be monitored". But in order for a "Can monitor" to view the "Can be monitored" members in their Ring central app, they have to manually add the individual extensions of the "Can be monitored" under the HUD Extensions--add an extension. It will be efficient if the RC app can auto populate monitored group members to a Can monitor's HUD extensions for monitoring purposes.
6 votes -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Enable Archiver Audit Trail Timestamps
Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.
6 votes -
sequential tasks
we use teams to manage projects that have steps, it would be awesome to have sequential tasks
6 votes -
Link Google Contacts through the RingCentral Amin Portal Company Contacts
Requesting to be able to link Google Contacts to the Company Contacts via RingCentral Admin Portal
6 votes -
Additional option to send SMS to callers instead of leaving a Voicemail.
For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.
6 votes -
Disable Users to change the login password
If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.
6 votes -
Inbound Fax Ringing RC App
inbound fax on rings the RC App and shows Missed Call
6 votes -
Bulk Edit Phone Number Information
It would be beneficial to download all Numbers and bulk edit the Names in a spreadsheet then upload the changes. One by one takes too much time. Would help organize the account.
6 votes -
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
6 votes -
Authenticator app for 1st time log in
requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
6 votes
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