12131 results found

1. Since RingCentral is now flagging calls as "SUSPECTED ROBOCALL" give me the option to block "SUSPECTED ROBOCALL"

   It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.

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2. Able to add guest contact to quick contact

   Able to add guest contact to quick contact

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3. Remove voicemail options after voicemail limit to avoid reset

   When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.

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4. Caller ID names to be alphabetized and not by area code

   The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210

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5. Allow direct number assignment for an ATA device

   I want to use my direct number for my ATA device for faxing.

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6. SMS Shared Inbox For User Extension

   A feature is needed to enable an SMS shared inbox, where messages sent to a main number assigned to one user extension can also be shared with other user extensions as recipients.

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7. Ability to forward calls externally even if the number is in the inventory

   Enable users to forward calls externally even if the number is in inventory, to help with the off‑boarding process of employees.

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8. View SMS History of all users

   The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.

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9. Having an option to display the source call queue

   When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.

   At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.

   We hope that additional display options can be considered in the future to include the originating call queue information when calls are forwarded between call queue groups.

   When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.

   At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.

   We hope that additional display options can… more

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10. Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

    Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

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11. Persistent Visibility: Display Active Caller Identity on HUD without Mouse Hover

    The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.

    I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.

    Use Case / Business Impact
    Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the "physical labor" of hovering over 20+ extensions one by one.

    Reduced Latency: In fast-paced environments, the extra 1–2 seconds spent hovering and waiting for the tooltip to pop up adds up to significant lost time over a workday.

    Restoring Legacy Functionality: This "at-a-glance" visibility was a core strength of traditional desk phone sidecars and earlier versions of softphone HUDs. Restoring it helps users transition to the modern desktop app without losing situational awareness.

    Suggested Functional Changes
    View Toggle: Add a "Show Call Details" toggle in the HUD settings.

    UI Update: When an extension is "Busy," display the name/number of the connected party in a smaller font directly under the extension name (e.g., “On call with: John Doe”).

    Dynamic Sizing: If space is an issue, allow this detailed view only when the HUD is "Popped Out" or in a wider window configuration.

    The current Heads-up Display (HUD) design hides the identity of the person an extension is talking to until the user manually hovers their mouse over that specific extension.

    I am requesting an option (or a "Compact vs. Detailed" view toggle) that allows the Caller ID/Name of the active call to be displayed directly on the HUD tile or line at all times while the extension is busy.

    Use Case / Business Impact
    Receptionist Efficiency: Receptionists and admins need to see at a glance if a manager is on a call with a high-priority client or an internal colleague without the… more

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12. Customizable Park Location Timeouts and Routing Destinations

    Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.

    I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.

    Use Case / Business Impact
    Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a Front Desk might need a 2-minute window.

    Improved CX (Customer Experience): If the person who parked the call is busy, the call currently "loops" or rings back to a busy station. By routing it to a secondary Queue or Operator after the timeout, we ensure the caller is never left stranded.

    Operational Efficiency: Reduces dropped calls and ensures that "forgotten" parked calls are automatically handled by the next available resource.

    Suggested Functional Changes
    Timer Settings: Add a numerical field (in seconds or minutes) within the Park Location settings.

    "If No Answer" Routing: Add a dropdown menu for "When time limit is reached, route call to:" with options for:

    Original Initiator (Default)

    Specific Extension/User

    Call Queue

    Voicemail

    Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.

    I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.

    Use Case / Business Impact
    Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a… more

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13. deskphone pairing - turning off the feature by device/computer.

    RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.

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14. Request to Limit AI From Using Last Names

    To align with privacy standards, we need to prevent the AI from using team members’ last names in any responses or interactions.

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15. RingCentral App cursor to be the normal cursor icon

    Currently, the cursor when navigating RingCentral app shows "hand" icon.
    Customer is requesting to put it back to the normal cursor icon.

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16. Admin Access to Individual Extension Messages

    Provide super admin with the ability to access and review actual message contents (such as SMS or MMS ) for individual extensions through either the admin portal or the application.

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17. Option for Sharing Call Transcription via Mobile App

    No option to share call transcript from the mobile app. only have an option to share for the call notes.

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18. Show Dialed Number instead of Caller ID on VM Notification.

    This feature request is designed to display the Dialed Number on the Voicemail Notification in the "From" section instead of the Caller ID.

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19. MS Teams: Ring Physical Desk Phones for Internal Microsoft Teams Calls (Direct Routing)

    Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.

    However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.

    The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams client.

    Why this matters: Many users still rely on physical hardware. If a user steps away from their computer or isn't wearing their headset, they miss internal calls because the desk phone remains silent. This creates a disjointed experience where the phone works for some calls (external) but not others (internal).

    Description: We are using the RingCentral for Microsoft Teams (Direct Routing 2.0) integration. Currently, calls made from the PSTN (external) correctly ring both the Teams app and the user's physical desk phone.

    However, when a call is initiated internally (Teams-to-Teams) or via a Teams IVR, the call stays entirely within the Microsoft cloud and does not route through the RingCentral network. As a result, the physical desk phone does not ring.

    The Ask: We need a configuration option to route internal Teams calls through RingCentral (or fork the signaling) to ensure the physical desk phone rings simultaneously with the Teams… more

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20. Allow the users (non-admins) the ability to edit the announcents of announcement only extensions

    Much like how "Call Queues" work, I want the manager to edit the settings of announcement only extensions as much as they please. Our workaround is giving the users the username and passwords for these extensions, but it would be much easier if the user could edit things from their profiles (i.e. preventing the need for the user to log out of their account and log into the announcement only extension).

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