13289 results found
-
Direct SMS for Voicemail/SMS Notifications
At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.
6 votes -
Text message character limit
Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.
6 votes -
Set a destination for numbers in inventory
Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.
Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.
6 votes -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
6 votes -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.6 votes -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
6 votes -
Sending audio and video recordings using messages in the RingCentral app
Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.
6 votes -
Been able to toggle Whisper mode on/off
Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off
6 votes -
Ability to adjust the call recording prompt before it play (10 seconds)
The ability to adjust the call recording prompt and play it once the call is successfully connected. The customer would like an option to set a delay, such as 10 seconds after the caller picks up. They mentioned that callers typically hang up after hearing the call recording prompt before hearing us.
6 votes -
Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal• Provide CSV or JSON export format…
6 votes -
Notification for Returned Missed Calls
Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.
6 votes -
upgrade limited extension to a RingEX licenses
Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.
6 votes -
AI Assistant - consolidate the number of times "AI is Taking Notes"
Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times
6 votes -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
6 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
6 votes -
Personalize CNAM for a phone number or user extension
Capability to assign a personalize CNAM for a phone number or user extension.
6 votes -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
6 votes -
The ability to schedule DND
I would like to see the ability to schedule DND hours in the RingCentral app. using Incoming Call Rules
6 votes -
Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC
Customers will have the option to choose between two flexibility features regarding their device management: they can either opt out of any potential service delays or choose to opt out of all forthcoming firmware updates from RC. This allows users to have greater control over their experience and make decisions that best suit their needs and preferences.
6 votes -
Reporting on Numbers Associated with a TCR Campaign
We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.
6 votes
- Don't see your idea?