13289 results found
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Disable HUD
We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan
6 votes -
Add "case portal" tab or link in support site
It will be better to add case portal tab on the support site for easier navigation.
6 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
6 votes -
Disable or Restrict Access to RingCentral Web App
Disable or Restrict Access to RingCentral Web App
6 votes -
To have an option to Play an Announcement if calls are not answered on Limited Extensions
To have an option to Play an Announcement if calls are not answered on Limited Extensions
6 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
6 votes -
Geo Routing for Toll Free Number
When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.
6 votes -
Huge Volume Fax using Email to Fax
Option to be able to send Huge Volume of Fax when using Email-to-Fax service. Whenever sending 150 pages up via email-to-fax, it fails.
6 votes -
Assign SMS bundles
Option to allot certain number of message to a certain number before I buy the SMS bundle.
For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers
6 votes -
The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.
When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.
6 votes -
call park on shared lines
ability to park calls on shared lines or even not a part of a shared line
6 votes -
RingEX Mobile app needs to work with Android Auto for calls.
RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
Teams, Zoom phone, etc can already do this.
Ring Central also have a blog post which says the following:RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.
https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/
This statement…
6 votes -
Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number
The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.
…
6 votes -
Language Translation within text message app.
I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I
I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.
I think it would best if when the translation is complete it would display both languages at the same time. I…
6 votes -
convert the voip number to wireless number
Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa
6 votes -
Missed Call Notificaton
Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.
6 votes -
DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.6 votes -
MMS/SMS Policy improve
MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.
Customer business is promote in compliance with Michigan law through the
issuance of licenses, not the sale of cannabis.6 votes -
Option for custom answer(custom text field) in the webinar Poll
It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.
6 votes -
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes
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