11050 results found
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Selecting multiple call queues
In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .
1 vote -
Personal Attendant for inbound calls
If an inbound call is not answered, we should be able to have the option to either leave voicemail or to choose to forward the call to a call queue of other employees that could assist the caller.
1 vote -
Export Specific User Extensions
I'd like some help with exporting specific users based on extension and number only
1 vote -
allow user to join meetings through rc desktop app even with host and schedule meeting permission disabled in user role
customer joins a meeting through a meeting link which launch the rc desktop app but does not join the meeting. customer is able to join a meeting through the web app without issues which is the current workaround
1 vote -
Change default forwarding method to optional on Yealink phones
Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskeydealtype=4to the RingCentral Yealink provisioning server, phones will have an additional popup after trying to transfer a call asking if it will be direct or consult.
1 vote -
Carrier lookup app
A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
1 vote -
Request for ability to add a user extension to its own Presence settings
Many enterprise customers have multiple businesses with a Reception as first point of contact for their customers. In such cases, a call queue with a pick up group is configured, to allow agents (receptionists) to put their current call on hold and pick up another call queue call. However, this does not work when only one agent is present/ active in the queue. A single agent can be added to the pick up group, however they also need to configure Presence in their extension . Currently, it is not possible to add a users' extension to their own presence. If…
1 vote -
Too many clicks just to edit a contact on RingCentral App
I suggest adding an edit button (pencil icon) beside the contact name to edit the information easily. I have to open the contact name to get the edit button. This will save time, especially if I need to edit multiple contacts.
1 vote -
Ability for Admin to add profile pics
I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.
1 vote -
Change the username and email addresses on the account in bulk
Change the username and email addresses on the account in bulk without needing to do it manually.
1 vote -
Some snappy features missing
The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be really crafty if it had a little icon right beside the fax button. And making the app more into a CMR itself as other ones are so expensive. More innovation into this app and it would be considered perfect. If it would display the carrier on every call that would be cool or provider…
1 vote -
To be able to receive fax on extension when VOICEMAIL is disabeld
We have an extension that disabled the voicemail and forward calls to an external number when a call was missed. This setting is working however, the phone is ringing when there is an incoming FAX message. This is working as designed. We would like to have a setting to where a fax message should be received without ringing the phone or sending the the fax out.
1 vote -
Assign caller ID for an extension without restrictions
Go to 3cx.com and see if you can license some of their patents.I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.
1 vote -
DFO > sent a note as either internal or external
Would be helpful to have a way to send a note as either internal or external. While the notes feature is great, it doesn't give us much flexibility in visibility options. This would be helpful so that we can ensure that the people that should have access to the information, should be able to view the notes.
1 vote -
Full access for Free Account Adding Contacts and adding User
Need to have full access for Free Account to add Contacts and adding User like a Super Admin for paid account
1 vote -
Call Presence when there is an outgoing call
I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the auto receptionist and not call que, when there is an out going call from my employees phone, I can not see the presence feature of the person I am monitoring. I can only see the presence feature when we get an inbound call and the employee is on the phone but…
1 vote -
Call Recording to be downloaded only the one part like the caller or the receiver only
Call Recording to be downloaded only the one part like the caller or the receiver only
1 vote -
RingCentral MVP Mobile App To Have Options To Turn-off Auto-Signed Out When Inactive for at least 14 Days
RingCentral MVP mobile app user/s is/are expecting to use it anytime they need to without them being signed-out if inactive with the app for at least 14 days. They should have options on how to manage it.
1 vote -
wanted to have a view of the all missed calls from specific number on the App in a separate tab or Icon
Customer wants that if their main number receives a SMS it will send separate or distribute to some or all of their user extension and customer wants to view all call report logs using RC App
1 vote -
Re-arrange list of caller IDs before dialing out in RC app (Desktop/mobile)
Once we dial-out in the RC app, there's a drop down list for caller IDs. Currently, we can't change the positions of the caller IDs in the dropdown list.
1 vote
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