9677 results found
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Option to opt-out automated RingCentral Application Survey.
For admins to have options to opt-out the automated RingCentral Application Survey for every users.
9 votes -
Centralized Contact List for all the extentions
Can we have a centralized contact list where all of our contacts can be accessed by different extensions. What we have now is if I'll add a contact my team mates can't see it. They have to ask me for the details and in the event that I am out of office it'll be hard for them to reach that contact without me. If only, we have the option to see all the contacts all across extensions that'll be great!
9 votes -
Customizing the column for the call logs
Columns in the call logs of the we portal is fixed and cannot be changed. Hope there's a way to customize or arrange the columns reflected in the call logs.
9 votes -
Allow Admin to Disable the Immediate Connection That Occurs Anytime Ringcentral Receives an Inbound Call
When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcentral tells the call that they have connected, so it starts to transmit the information without someone there to capture it. Please allow admins to disable this immediate connection, making it so that the call is not considered connected until someone actually answers the call
9 votes -
Receive, Send, View Texts from "Office Number" as well as other numbers within the organization
We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Customer Experience Teams to ensure that all customers are taken care of if someone is on vacation, sick, or other reasons for unavailability.
9 votes -
"Off Hook" auto dialing
I need a way to program a phone to automatically dial a (hard coded) number when the handset is picked up. You will commonly see this in common areas. For example, I would like to have a phone that when picked up auto dials a receptionist without having to dial an extension, and this is the only number this phone can call.
9 votes -
Two-factor authentication in Glip application
As any 2FA mechanism it can harden the information shared within our Glip accounts and teams and it can prevent someone who guesses or brute forces our username/password to access this information. It can also a great marketing feature as a part of your product's expansion to Europe, while been one step closer to compliance with regulations like the GDPR. An other reason of applying this feature is that other major communication software/SaaS/PaaS already include it in their infrastructure's free plans (i.e. Slack).
9 votes -
Call Queue & Ring Group ring order
It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on…
9 votes -
A way to auto-enable log notes and sms for ALL users in my entire organization
My IT department does not want to give them the option of toggling it on and off in the dialer.
9 votes -
Option to send pictures to a five digit text number
It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling
9 votes -
Option Not to Launch RC Application after Installation
I would like to be able to select an option to not open the RC application after installation as this causes confusion for my end users.
9 votes -
Allow Performance created subscription to be accessed by all super admins
As of the moment only the user who created the report can view the performance. There should be an ability to share it.
9 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
9 votes -
User should be able to pick up calls placed on hold even if another extension ansewered their phone
Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…
9 votes -
Saving a record of text messages
As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.
9 votes -
Super Super Admin Role
The super super admin role should be movable from one extension to another
9 votes -
Language Translation in RC APP
I have been using Ring Central for the past 2 weeks and I wanted to inquire about a feature that would be very useful to our staff here in Hillsborough County. Some phone systems, like Remind, have a translation feature similar to what you see on platforms such as Facebook. Basically, one can type text messages in any language and the recipient can translate it with the click of a button (and vice versa). That feature would be a game changer for us and a HUGE selling point for your company as well, if and when you market Ring Central…
9 votes -
"Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold
Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…
9 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
9 votes -
Push a notification when someone's presence is available
Settings -> notification: add a setting option to set special reminders for certain contacts's available presence, click 'Edit' button in this setting option will open a edit dialog, in this dialog, user can remove or add contact. sSave step1 settings, when these contacts's presence changes to available, a notification will be pushed to the user
9 votes
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