13285 results found
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Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
13 votes -
Showing A List Of Scheduled Video Meetings In New App
I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).
13 votes -
Enable and allow short text codes and numbers
To receive text from short numbers like IG and from other social media short numbers.
13 votes -
Different Ringtone for internal/direct dial calls to those that are calls from being in a group
At work probably 1 in 20 calls on my phone is actually for me.I'm in a call group called Support and I only answer those if they ring for 1 minute or more (as that amount of time means the support team are busy).As the majority of calls that ring on my phone are for support, when I'm engrossed in work and the phone rings, I don't even look at the phone screen unless it's rung for a minute or more, but by doing that, I miss internal/direct dial calls to my phone where people hang up after 10-15 seconds.It…
13 votes -
International Calling Blocked by RC
For international calling, it would be beneficial for customers to be notified when a country has been blocked by RC on our account. Although in the international calling rates section in the admin portal all the countries are enabled, RC monitors and blocks some countries. We practice international law and our attorneys call various countries. We would not know which countries have been blocked until attempting to call, which you then need to submit a whitelisting form which can take 24-48 hours to process. Being notified or having access to view a list of which countries are blocked will help…
13 votes -
RC App Connected Contacts to include All Contacts folders
Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to contacts in our Microsoft Contacts Default folder, not any of our other Contacts folders.We manage several Contacts folders to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. The RC App is not allowing us to connect to these other non-default folders…
13 votes -
Admin access to Fax, Message, and call history for all employees using RC
I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.
13 votes -
Fax Outbound Caller ID number
the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender
13 votes -
Scheduled meetings should display natively in the new RingCentral Desktop App
For those users and organisations that do not have Office 365 or Google Services but instead have Onsite Exchange and Local Outlook 2016, it is not possible to see a list of scheduled meetings and actually start them.The RC-Meetings App correctly displays Scheduled meetings as a list and from there you can start them. RC Desktop and Mobile Apps do not. Its is handicapping the users that have Onsite Exchange and Local Outlook 2016.The Outlook 2016 integration into Outlook 2016 doesn't do it either.What we could do with is by default all scheduled meetings appearing natively in the Meetings section…
13 votes -
Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel
Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).
13 votes -
Set user to accept group calls or not remotely
Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
13 votes -
Increase Security Code Time-Out
Current 60-second countdown is not enough. Many of our users have been having problem receiving security code email within 60 seconds and type the 6-digit code to the two-factor authentication. Please increase the time-out limit to 120 or 300 seconds.
13 votes -
Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.
If a user is at their desk they may not want the mobile app ringing as well.
13 votes -
Allow Box and other file storage upload options for new RC app
When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable.This is for the new RC app, not the classic which does have this option.
13 votes -
Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --
Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered
13 votes -
Enable file location selection when downloading in the Glip section of the RC App
When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is…
13 votes -
Add Back the Option to Transfer a Call Directly to Voicemail
We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.
13 votes -
Give Admin options to clear voice mails and sms messages for any account
Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed
13 votes -
Able to see what RC Application that user are using (Mobile or PC app).
If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
13 votes -
Ability to Forward Call to Another Extension
When a call is coming in, there is no ability to forward/transfer said call to another extension to answer. There is only a button for sending to voicemail or answering. I want to be able to send the call to my assistant without having to answer it, put on hold, and transfer.
13 votes
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