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  1. Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…

    9 votes

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    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. We would like to have an option that provides a report that lists all users conference host and participant codes

    9 votes

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  3. For sales campaigns or business who depends on outbound calls, they may have phone numbers in their list that they need to call that are either disconnected, unavailable, or simply an invalid number. Most carriers would announce an error message depending on the status of the dialed number.

    9 votes

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  4. Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.

    9 votes

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  5. Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.

    9 votes

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  6. Would be nice to have a custom emoji next to a user's name so you know they have a custom status that is maybe hoverable. Currently you cannot see the status until you specifically click on their name. Would be a lot easier to just to glance the contact list/sidebar and see whether or not they're available and if not, hover over the emoji and see what their status is. The fewer the clicks, the better user experience.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name.If one of these contacts calls, the company name doesn't show on the inbound call popup (or macOS notification). The company also doesn't show in the Personal contacts list.On the mobile version of the app, it shows the company name for inbound calls, and in the Personal contacts list, so this seems to be a bug specific to the desktop version.The work around I've found, is to just put the company name into…

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Bulk text senders use a 5-digit number. Replies to these numbers (such as "STOP") fail. RC users need the ability to reply.

    9 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  9. We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clients to have the ability to text our doctors and therapists. Having the ability to block text messages while still allowing phone calls from the same number would be a valuable feature to us and I would imagine other organizations as well.

    9 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  10. Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.

    9 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  11. I need to know how many callers (and how long) are waiting in the queue in a given time.

    9 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  12. My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, and there is no such option when listening to the message by phone.

    9 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.

    9 votes

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  14. It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal and change it each time.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. to be able to sync contacts from RingCentral to iPhone

    9 votes

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    Under Review  ·  3 comments  ·  Contacts  ·  Admin →
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  16. We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    9 votes

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  17. It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.

    9 votes

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    Under Review  ·  8 comments  ·  Fax  ·  Admin →
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  18. It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be able to list all of our parts people.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. It seems odd to me that I need to create yet another login for basic usage of RingCentral.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. Able to retrieve automatic call recordings in the portal.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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