9349 results found
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Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs
Scenario:
A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
A user group manager wants to see and download the call logs for all the users he managesCurrently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot
Change required: please allow the selection of multiple call queues or users in the filter of the call logs.
9 votes -
Ability to Enable call park timeout to Park Locations
call park timeout is only available in public parking. this feature should also be available in park location
9 votes -
Generate a Report on User Login/Logout Time in the RC App
-this would be useful for admins on tracking their user's login/logout-would help admins to determine if users are indeed logging in to their apps on their designated hour
9 votes -
Ability to change the city location of a phone number
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!
9 votes -
To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app
We wish to be able to see and listen to other users' call recording as a Super Admin extension like we can on the call logs section of the admin portal.
9 votes -
Limited extension HUD and Presence
Option for a limited extension to have a HUD or presence in the desk phone that can be controlled by a user.
9 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app
When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order to manage.
9 votes -
Increase the number of callers allowed in queue to 50 callers
Increase the number of callers allowed in queue to 50 callers
9 votes -
received call notifications
wants to add "received calls" under the notifications tab per extension
8 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
8 votes -
Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.
Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…
8 votes -
Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
8 votes -
Make the "Set Status Message" more visible to what it is set to.
Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.
8 votes -
Multiple Device Log - In per User Extension using Ring Central App
We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.
8 votes -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
8 votes -
Viewing failed fax attachments
Being able to view attachment to a failed fax
8 votes -
HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
8 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…8 votes
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