11740 results found
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Answered calls showing up as missed for other extensions
Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to be fixed.
12 votes -
Assign custom company common fax cover sheet
In healthcare, we do a lot of faxing and our fax cover sheets include our company logo as well as HIPAA instructions as to what should be done in event of a HIPAA breach where a fax is sent erroneously to the wrong party. We would like to be able to upload a custom company coversheet and assign it via user template to all users, remove access to all other coversheets.
12 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
12 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Multiple Caller IDs
Sometimes businesses will provide services for other businesses and need to have the caller id reflect that. It would be ideal to be able to set a unique caller ID for each outbound phone number in use. Perhaps use Phone System > Phone Numbers > All Numbers >Name as the Caller ID. Looks like it is already limited to 15 characters.
12 votes -
SMS outbound caller ID name needs to reflect the company name.
This needs to be a feature that can be edited.
12 votes -
When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number
When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well
12 votes -
To be able to opt out of a Voicemail to another extension
We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.
12 votes -
Exclude an extension number from being dialed from within the name directory
In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they are not even being left at a location in the same state. The ability to exclude these message-only extensions from being dialed would be ideal
12 votes -
Add time stamps to emojis / reactions to messages
We commonly have team members use emoji's react to posts. When performing investigations we have found there does not seems to be a way to see a time stamp of when the user reacted with an emoji to a post and we can only see the date/timestamp of the post itself.We would like to not only see the user that had the reaction, but the date/time they reacted to it.
12 votes -
Set change timer on status 'do not disturb' back to 'available'
When attending a meeting (live or video) the RC status can be set to 'do not disturb' to avoid incoming calls. After the meeting it is often forgotten to set status back to 'available'. It would be very useful to set a timer to automatic change it back.
12 votes -
A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB
A Live or REAL-TIME SMS Allowance Monitoring on Service Web Dashboard for the current SMS standing of the ACCOUNT to provide awareness on the Account Admin or IT that if they exceed a one text on messaging then it would give an awareness to the team so they can STOP / PREVENT them to trigger auto pruchase or at least a prompt that this text / sms or next text/ sms would trigger the auto purchase. The dashboard would show up like a countdown timer or tracker of current SMS status and it is live. And below, it would show…
12 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
12 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
12 votes -
DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
12 votes -
Option to shorten the RC Webinar Invitation Link
At the moment, the RC Webinar Invitation link is too long. It'd be great to have the option to generate short URL.
12 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
12 votes -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
12 votes -
Bulk Enable Users after Locked out by fail login attempts
Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual accounts to enable the users again.
12 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes
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