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  1. There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/on PTO.

    9 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  2. A built in language translater feature would be awesome.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. They want to have the callers hear a ringing tone first before the company greeting will be played.

    9 votes

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  4. How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.

    9 votes

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    0 comments  ·  Hardware  ·  Admin →
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  5. We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc.However, all outside organizations that I have communicated with can also see this information. It would be beneficial to have a status for individuals outside our organization.

    9 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  6. Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, neither of which are either pleasing or suitable. Please consider adding back in the ability to change the Theme, or to modify the background and font colors on each section.

    9 votes

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    Implemented  ·  6 comments  ·  Application  ·  Admin →
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  9. We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.

    9 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  10. When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.

    9 votes

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  11. On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    9 votes

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  12. Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    9 votes

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  13. just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages

    9 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.

    9 votes

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  15. Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

    9 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
    See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html

    9 votes

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  17. Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.

    9 votes

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  19. An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having access in their recordings/logs. We are requesting for individual users to be selected aside from having customized role/group to be created.

    9 votes

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  20. As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.

    9 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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