12120 results found
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Add the function to delete an entire text conversation with another RingCentral user.
Right now you can only delete 1 message at a time. Please install an option to remove all text messages!
11 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
11 votes -
Enable option to limit a specific RingCentral app notifications
The customer wants to limit RingCentral app notifications. He only wants to disable call park notifications even if he is added as a member of a call park and still continue to receives other app notifications.
11 votes -
More than 4 People in a call
When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone number and code, but the clients I am working with are lower functioning and would not be able to keep track of the appointment information and phone number. I would like to have the capability to add anywhere from 2 - 8 people onto a single phone call.
11 votes -
Contact Broadcast - Pager for Emergencies
It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share that with the entire staff.
11 votes -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
11 votes -
Don't record "dead air" voicemail messages
Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
11 votes -
Scan to Fax
Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.
11 votes -
Ability to reply to the New Text Message Notification
If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.
11 votes -
Schedule Meeting Using Default Mac OSX Calendar with RingCentral
Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.
11 votes -
Allow users to pickup a call ringing on another Extension
Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
11 votes -
Have Customer Service Record (CSR) available on the Service Web
Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
11 votes -
Enable Admin to turn off ability for users to delete texts and messages
Prevents users from attempting to hide inappropriate content.
11 votes -
Get email copies of outgoing text messages.
You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing text messages cannot be saved like an email. Having the option to receive copies of outgoing texts would let the records be more comprehensive, and would let other employees have a record of the conversation.
11 votes -
Turn off the Automatic update on the RingCentral Desktop App
Have a settings on the Ringcentral desktop app where in there's a way for us to turn off the Automatic update, not everyone wants to have the latest version
11 votes -
Admin Control of Log in/Log out in Call Queue
Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.
11 votes -
Add ability to add Comments to Tasks
Allow for "Add Comment" on Tasks, including threaded replies
11 votes -
Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
11 votes -
Option to Disable Missed Call Popup on deskphone.
Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.
11 votes -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes
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