9677 results found
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Speech enabled Auto-Attendant for RC Office
Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.
8 votes -
Archive all information at Admin Account settings
The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.
8 votes -
Make Billing Currency a System Admin selectable attribute
Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.
8 votes -
Add UAE Dial Plan & Home Country
Red Hat is in the process of turning up a new custom engineered BYOC gateway in Dubai, UAE. They needed local UAE DIDs. UAE regulations require ALL local, LD and International calls to use UAE PSTN.Because we don't have a UAE dial plan users cannot select UAE as their Home Country and therefore customer's UAE DIDs cannot be assigned as a RC DL they can only be added as Additional Numbers (DIDs).As a result we currently have to assign a (pseudo) DL for each user and create complex call routing rules for emergency services.Red HatARR: $3,254,008SFDC Link: https://rc.lightning.force.com/lightning/r/Account/0013400001XCDIOAA5/viewRobert Half International…
8 votes -
Change frequency of periodic tone on outbound recorded calls
I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.
8 votes -
Allow users to create a generic out of office message.
Allow users to create a generic OOO message.
Separately, they could record the time frame they will be out of the office.
This would (conceivably) allow them to record one message for reuse.
Example:
You have reached the voice mail for Veronica Lee.I will be out of the office from [variable-Start Date] to [variable End Date].
I you need immediate assistance, please contact the Help Desk.
If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.
8 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
8 votes -
Hide Cover Page Not in Use
We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.
8 votes -
Multiple caller ID set any number
Set another caller ID for any number on the account
8 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
8 votes -
Have the ability to notify all employees via text or email that the office/business would be closed due to weather or an emergency situa...
...tion like power outage etc.. It would be great to have the ability to use RC to send a notification via email, text or the RC phone app to alert employees that they don't need to come into the office because of weather or some type of problem like power outage, fire or whatever.
8 votes -
Zero Dialing- Do nothing
On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.
8 votes -
Option to Automatically place call queue members to available status
We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings
8 votes -
Add Presence for call group/queue
Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.
8 votes -
IVR Invalid Key Press
Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 key press options but the dialler presses 4 this should play a message to say that this is an invalid entry not route off somewhere unexpectedly.
8 votes -
Admin User enable to Reset user extension PIN all at once
Reset all user PIN Code all at the same time without going to each extension in the account.
8 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
Sync Contact Directory between Polycom and Admin Portal
Sync Contact Directory between Polycom and Admin Portal
8 votes -
Allow user to easily recover a deleted voicemail.
Useful if user accidentally deletes voicemail
8 votes -
for the app to pause recording from ACR
for the app to pause recording from ACR
8 votes
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