9677 results found
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Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs
Scenario:
A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
A user group manager wants to see and download the call logs for all the users he managesCurrently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot
Change required: please allow the selection of multiple call queues or users in the filter of the call logs.
9 votes -
Ability to Enable call park timeout to Park Locations
call park timeout is only available in public parking. this feature should also be available in park location
9 votes -
To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app
We wish to be able to see and listen to other users' call recording as a Super Admin extension like we can on the call logs section of the admin portal.
9 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
Implement location support for 911 in VDI environments, Citrix and VMWare
Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…
9 votes -
Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app
When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order to manage.
9 votes -
Mask inbound caller ID
Ability to mask inbound caller IDs for compliance purposes.For example, if we designated an account for HR to receive anonymous calls so that it would not show or log the Caller ID.
9 votes -
Increase the number of callers allowed in queue to 50 callers
Increase the number of callers allowed in queue to 50 callers
9 votes -
Emergency Setup for Outages
Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.
8 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
8 votes -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
8 votes -
Allow Infinite Call Looping in Call Queue
Background:
The account is currently set to loop calls between two call queues.
They wanted a feature in which call looping continues indefinitely until someone answers the call.
Currently, it only allows the call queue to loop twice then the call disconnects and got the error "we're facing a technical problem, please try again later."8 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
8 votes -
Separate ring options for phone calls and Intercom calls, or allow custom for Intercom calls.
Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…
8 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
8 votes -
Phonebook Creation and Visibility
Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members
8 votes -
Substitute Caller ID for SMS
Have an option to use Substitute Caller ID for SMS
8 votes -
Ability to Add UAE Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Ability to Add/Purchase UAE Local Numbers such as Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
8 votes
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