13286 results found
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Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
12 votes -
Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
12 votes -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
12 votes -
Voicemail-to-text conversion limit
Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.
12 votes -
HUD transfer overide user settings for Voicemail
Have calls transferred from HUD override call routing settings
12 votes -
deskphone pairing for mitel
deskphone pairing for Mitel Phone Models
12 votes -
admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
12 votes -
DTMF Code for Call Forwarding
We would like to have a DTMF Code for Call Forwarding from a deskphone.
Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US
12 votes -
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions
Current Limitations:
While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.Proposed Feature:
• Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
• This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
• Allow users to select individual…12 votes -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
12 votes -
ability to turn off incoming fax
Ability to turn off incoming fax
12 votes -
Add "Missed Call" handling to Delegate Line Groups
Use Case: Financial Advisors have complex call flow requirements on lines with BCA. They need the option to roll missed calls over to another extension if they or their delegates are not available to pick up the phone to ensure the caller never has to leave a voicemail.Feature request: Add "Missed Call" handling to Delegate that allows them to forward missed calls to a different extension.
12 votes -
Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"
Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park
12 votes -
Extend "Disable Auto Answering" enhancement to Call Queue numbers
Disable Auto Answer was made available to RC User numbers set as "voice only" to allow for only Early Media to be sent to caller without the immediate answer that indicates the called party has answered. BH Management has multiple RC customers that have call queues and would like to be able to "pull" calls back after so many rings with no "agent" answering. They waited patiently for the new enhancement ([23.2][33] Enhance RC call answering behaviour to support early media (SIP 183) on account level [INIT-1835]) to be made available but after testing it was discovered that it only…
12 votes -
Hide Cover Page Not in Use
We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.
12 votes -
Compact Theme
The current theme wastes a lot of screen space on things that aren't import to me. It means a lot of my screen space is taken up by worthless headers and very little of my screen can be used for reading messages. This is particularly problematic for people who have small screens or need larger fonts. It makes glip hard to use because you have to scroll a lot to find anything you want.In particular, on my left nav, I am only able to get see 8 "people" because more than 50% of the screen is taken by the top…
12 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
12 votes -
When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...
...s 'Answered by:xx'. Currently, when a call comes into a queue and it is answered by one of the members, the rest of the team will have a 'missed call' notification. Especially when the ring type is simultaneous, this is very confusing and misleading for the rest of the team. The team will have no idea whether the call is answered or not, and if it is answered, then by whom. The customer; (UID:2822385064) requested a feature enhancement on call logs on RC APP. Where the queue members should be able to see whether the call is answered or not…
12 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing YeaLink T48
I have a Yealink T48s which they say is not compatible for deskphone pairing.I am hoping to see more compatible Deskphone models that can take advantage ofthe feature.
12 votes -
ability to remove/gray out call queue status toggle for call queue members when not allowed in service web
What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.
12 votes
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