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  1. Our Facilities personnel are rarely at their desks and, as a result, do not have a desk phone and it is not practical to use the desktop app since they are away from their computers most of the day. They would like to be able to use the Call Queue Pickup feature available on desk phones, the web and the desktop app, but for some reason not in the mobile app.Please add Call Queue Pickup feature to the mobile app.

    10 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    10 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  3. When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.

    10 votes
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  4. option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.

    10 votes
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  5. Please have the capability to add ring group for app and desk phone as of now we can't create ring group for app (mobile/desktop) and desk phone there is no option for app (mobile/desktop) to tick when creating ring group

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Plain and simple, a check box or something that forces all users in the organization to adhere to a password policy. I.E. forcing password changes after 3-6 months, complex passwords only, ETC.

    10 votes
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  7. The option to dial by extension using the Multi-Level IVR

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  8. Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employees that have had the same number for years, have it listed on their website and business cards, and have given it to clients for years, it is not reasonable to have them change their extension.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.

    10 votes
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  11. Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. I have been searching high and low. We have Acuity and there is only a Zapier type of thing but it doesn't do anything to help. This is HUGE Zoom integrate with all Calendar apps.

    10 votes
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  13. When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could print the confirmation page from the app and send it to the recipient as proof the fax was sent and received without having to save all the emails.

    10 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  14. Skype had a sweet feature where calls would appear in a pop-up window on the lower-left of the screen. This would be a nice feature to have, as many times the Ring Central app is minimized in the background and hard to find/answer calls on short notice. The pop-up allows for substantially faster response times to calls, whether its an accept or decline, so that the call can be picked up or rotated to another user in the queue more rapidly.

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Shorten default time further for connecting calls between company greeting and user extension.

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  16. Attached Wiki for RC 411 News Update No 2637 - RingCentral Service Update – Outbound Caller ID Regulation in Australia: https://wiki.ringcentral.com/pages/releaseview.action?pageId=439916948What: RingCentral Service Update – Outbound Caller ID Regulation in AustraliaWhen: April 2021Who: All AU Support AgentsBackgroundLate last year, an update to the telecommunications code from Communications Alliance Ltd. was released. In this updated code, outbound calls made using any 13/1300/1800 telephone numbers as the Caller ID are now blocked. The reason for this change is to help reduce the number of scam calls taking place within Australia. This item can be seen under section 4.2.8 of the said industry…

    10 votes
    How important is this to you?
  17. Monitoring Feature REQUEST
    When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.

    Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.

    My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Increase SMS character capacity from 1000 to 2000

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. In the previous version of the RingCentral app, we're able to leave message updates in relation to given tasks. This new version doesn't have that, and it makes keeping tasks organized super tricky!

    10 votes
    How important is this to you?
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