9344 results found
-
Add a comments field to the Device Order process
It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.
8 votes -
Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
8 votes -
Utilize Rc numbers for whats app business
cx wants to be able to utilize RC numbers to be used to register for whatsapp business
8 votes -
Disable the computer screensaver when on an active call or meeting
When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications (Webex, Teams, Zoom).
8 votes -
Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
IVR Menu option If caller enters no action after the prompt played 3 times
Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
Disconnect the call
or
Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
Disconnect the call
or
Connect to extension8 votes -
USER Voicemail PIN Change
We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.
8 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is being worked on but without a committed release date yet. Will update when implementation date is determined. -
Pre-assign a number to be ported in without mapping.
It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.
8 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes -
Forward received images/videos via SMS to other users/numbers.
It will lessen the hassle of downloading the images and videos received via SMS and send it to others in a form of a new message.
8 votes -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
Ability to Provision 3rd party Intercom
Hi team!Looking for a way to manually provision a 3rd party intercom that is not supported by RingCentral. Had a customer here tried to set up the SIP for a Non supported intercom and they are getting a request time out.
8 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8 votes -
Implement location support for 911 in VDI environments, Citrix and VMWare
Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…
8 votes -
Public Park Call to keep the Original Caller's Caller ID.
Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!
8 votes -
turn off the SMS reading pane
Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.
7 votes -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
7 votes -
Incoming 2nd call to be forward directly to user/third party number/ call queue
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
7 votes -
Warm transfer to call queue is not retaining caller ID
Currently after a warm transfer is completed to a call queue, the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.
We are on 24.3.252.11815. This is critical for us for agent callbacks to customers for technical queries and needs to be fixed.
7 votes
- Don't see your idea?