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11239 results found

  1. Include Team Description in right-hand sidebar of Mac Messaging Client

    I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Allow me to pull a list of devices with MAC/SN to corresponding extension

    This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install

    10 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  3. Answer incoming call when engaged on another call

    When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. User should be able to pick up calls placed on hold even if another extension ansewered their phone

    Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Send an alert when x numbers of calls are in the queue

    We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Auto download faxes

    would like to be able to auto download all faxes to a single folder

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Call history is inaccurate when using RingOut

    When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  8. Granular User Management Permissions

    I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Allow Dialer to be moved out the RC App window.

    We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our users over to the RC app, this has been a huge roadblock. If there was a way to Pop-out or the dialer into a new window that can be moved outside of the RC app window this would allow for the same functionality as was available with the Phone App.…

    10 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  10. Changed Order of Desktop/Mobile App under Call Forwarding

    I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Reporting on Custom Answering Rules

    We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a report to see all custom rules rather than viewing page by page for auditing purposes.

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Update your cell phone carrier companies for sms notifications

    Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Current Status under Username

    Status dots next to the Users names are too small and Users that are color blind are having a hard time, is there a way to make Users status appear under their name. See attachment. Thanks

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Allow Call Queue Voicemail Selection

    For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please allow a call queue to send to another call queue VM box. Currently, message-only extension is cumbersome to utilize to enhance this situation.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  15. Messaging: Convert User to Guest

    Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Don't move page with keyboard when editing a comment

    If you go back to edit a prior comment and press Home key to go to the beginning of the comment, the whole page moves, sometimes preventing you from seeing what you're editing. The page shouldn't move with Home, End, PgUp, PgDn, arrow keys, etc., if your focus is within a comment in Edit mode. Please

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. dial pad fixed on the screen

    Help the dial pad to not to pull up manually everytime to make a call

    10 votes
    Implemented  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. To be able to view how many hours does a user spend on Do not disturb

    Have the ability to checked via analytics how much time does a user spend on do not disturb

    10 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Changing the type of ringtone depending on how the call comes in

    Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

    10 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. cust want to have the option to transfer the call directly to the voicemail using presence

    cust want to have the option to transfer the call directly to the voicemail using presence

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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