9677 results found

1. Disable inbound faxes

   Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.

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   New  ·  0 comments  ·  Fax  ·  Delete…  ·  Admin →
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2. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

   RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

   Current Limitations:
   While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
   Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

   Proposed Feature:
   • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
   • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
   • Allow users to select individual voicemails for forwarding or implement a bulk forwarding option for efficiency. Bulk forwarding could be achieved through:
   • A selection tool within the voicemail list.
   • A dedicated "Bulk Forward" option allowing users to choose a date range or specific criteria for forwarding multiple voicemails.

   Benefits:
   • Improved flexibility for users with Message Only Extensions to manage existing voicemails.
   • Users can forward voicemails to their preferred external email address for easier access and management.
   • Bulk forwarding functionality saves time by allowing users to forward multiple voicemails at once.

   Implementation:
   • A new option within the Message Only Extension settings, titled "Forward Voicemail," could be added.
   • Upon selecting this option, users can choose individual voicemails or utilize a bulk forwarding tool.
   • Users should be able to enter a new external email address for forwarding.
   • RingCentral can determine the best approach for forwarding the voicemails:
   • Attaching audio files.
   Including links to access the voicemails within the RingCentral platform.

   Target Users:
   • Users with Message Only Extensions who need to manage existing voicemails.
   • Businesses that utilize Message Only Extensions and want a way for users to efficiently forward voicemails to external email addresses.

   Thank you for considering this feature request. We believe this addition will enhance the functionality of Message Only Extensions and improve user experience.

   RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

   Current Limitations:
   While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
   Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

   Proposed Feature:
   • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
   • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
   • Allow users to select individual… more

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3. Automated SMS on the phone number left by customer on voicemail

   When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

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   0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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4. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

   For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.

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   0 comments  ·  HUD & Presence  ·  Delete…  ·  Admin →
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5. Auto Dial a List of Phone Numbers

   Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.

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6. Allow duplicate contacts during upload

   Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

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   1 comment  ·  Contacts  ·  Delete…  ·  Admin →
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7. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

   ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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8. Disable Call Monitoring Notification

   Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.

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9. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

   Option to Delete Default Team

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10. Admin Portal User Activation without Email Dependency

    In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater flexibility and autonomy to administrators, we propose the implementation of a feature that enables user activation directly through the RingCentral Admin Portal without the dependency on an active email address. This feature will empower administrators to activate users seamlessly, even in scenarios where dedicated email addresses are not available or desirable.

    In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.

    Feature Proposal:
    To address this limitation and provide greater… more

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11. Caller ID name for RingCentral Australia

    Caller ID name for RingCentral Australia

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    2 comments  ·  Other  ·  Delete…  ·  Admin →
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12. Disable GIF in SMS for RC mobile app

    We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

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    0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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13. Allow Scheduling of Custom Rule Enablement

    After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times for the custom rule, to allow it to be turned off on irregular intervals or select dates.

    After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.

    My proposed idea would allow you to schedule on/off times… more

    7 votes

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    0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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14. Remove my background noise

    Globally enable the “Remove my background noise” toggle.

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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15. Allow font changes to make it easier for dyslexic users

    RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:

    Arial
    Comic Sans
    Verdana
    Helvetica
    Tahoma
    Century Gothic
    Trebuchet
    Calibri

    In addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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16. Migrate Data From One Extension To Another.

    Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.

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    0 comments  ·  Team Messaging  ·  Delete…  ·  Admin →
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17. Give Admins ability to see/control users' Status in Service Web

    Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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18. Admin ability to disable Calendar sync option in the RC App

    Admin ability to disable Calendar sync option in the RC App. Customers that utilize O365 or G-Suite need to ability to disable the the calendar service that they are not utilizing. This would close a security gap for Enterprise customers that do not want users to able to add their personal calendars to the RC App

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    1 comment  ·  App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminOwen (Group Product Manager, RingCentral) responded

    see https://support.ringcentral.com/article-v2/Managing-app-integrations-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

19. Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)

    Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.

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    Under Review  ·  0 comments  ·  Fax  ·  Delete…  ·  Admin →
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20. Application Management: Mass Installation and Configuration for Windows

    The request is for more seamless configuration options in Active Directory.

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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