9343 results found
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Restart multiple phones at once
It would be nice to be able to reboot phones in bulk as opposed to having to resync one at a time.
7 votes -
Make the 4 digit extension the default for copy and share in a company
:bulb: Can someone please suggest to RC, that when I want to forward (copy and forward) a text, say from a candidate to my teammate who has the job, I should be able to put that in the normal 4 digit extension thread, not have to send it to the 10 digit phone number thread. If you can speak to this, great, but it's an RC suggestion for their software, etc.
7 votes -
Notes section for general settings, IVRs, call queues, individual extensions
My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…
7 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
7 votes -
Create Audit Option to know if users use their RingCentral Account
This could be logging in. Also if they have received any calls in the last 90 days.
7 votes -
Add external call forwarding option to custom rule at auto-receptionist
Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.
7 votes -
Time stamp for incoming fax
It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.
7 votes -
Ring external number when call comes into the queue
When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
7 votes -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
7 votes -
Ability to Limit the RingCentral App to connect to our Public IP
we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.
7 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Yealink Softkey Programming Should Be Available in the Admin Portal
Yealink Softkey Programming Should Be Available in the Admin Portal
7 votes -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
7 votes -
Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
Customer would like to have an access to his fax records with higher volume of sent and receive with no limit for time of storage.
7 votes -
Call Back Feature for internal calls
Dino is on the phone and I ask for a call back when he is off.When his line is free, my phone then rings and once I pick it up, his phone then starts to ring.Saves me having to keep looking at my desk phone to see when he is off his call. It was a great built in Mitel feature.
7 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App
Currently, the max view that we can see in the RingCentral App for scheduled meetings is 3 days. We wanted to have the option to view the meetings that were scheduled ahead of time Weeks or Months. We are used to using GoToMeeting where if you schedule a meeting for the future…like a board meeting…and that meeting has a password, you can change the password at any time. With RingCentral, you have to wait until the meeting is less than three days away in order to change it. That isn’t useful at all for us.
7 votes -
Key Template for VVX 250
As per the customer, manually adding keys take too much work specially if there are 500 Polycom phones associated in the account. Customer also stated that all the phones that RC provides internally should have the Key Template feature since we are the one's selling the phones.
7 votes -
Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7 votes
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