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10984 results found

  1. Turn off Security Notice from RingCentral

    Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?

    8 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Allow multiple participants in conference call using Mitel phone

    With MITEL, was able to do conference call with multiple people that allows more than 3 participants. When switched to RingCentral, can only do up to 3 people including the initiator. With RingCentral, call the first person, hit conference button, dial the second person, then hit the conference button again to join. Then, after this conference button disappears and there is even no option to add more person in the call.

    8 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Generate report for users with custom voicemail greeting

    Generate report for users with custom voicemail greeting

    8 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Phonebook Creation and Visibility

    Create a Phonebook or Directory only Visible to A Particular Call Queue and its Members

    8 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Get alert when a call queue is empty or without any online person

    There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.

    8 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Performance report for more accurate total number of calls

    Add a column or option to find the total number of calls without counting calls that were transferred more than once.

    8 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  7. Speed Dial Setup with Pause and extention function

    We have a paging system that sits at an extension then expects a zone code. I would like to make a speed dial that would allow a pause and then the zone code dialed automatically. The speed dial would look like this 800#,,04#. this would dial the extension 800, # enters the extension immediately, the ",," pauses the dial for 2 seconds, the enters the zone code of 02#.

    Currently when i enter this format as a Speed Dial for my extension under Presence, it accepts my input of "800#,,02#" but only writes "800" to the speed dial. The original…

    8 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    Current Limitations:
    While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
    Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

    Proposed Feature:
    • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
    • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
    • Allow users to select individual…

    8 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Automatic | On-Demand Call Recording Announcement Language Options

    Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.

    It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.

    8 votes
    1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.

    8 votes
    0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  11. Fax Confirmation to state = Successfully Sent

    Fax Confirmation to state "Successfully Sent" (not just sent)

    8 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  12. Apply key template without overriding presence keys

    Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.

    8 votes
    3 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  13. auto delete sms daily on a user level

    auto delete SMS after a day on a user level

    or SuperAdmin capability to manage data retention policy for a user level

    If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
    This however would apply to all users for the account so possible we can apply this to only one user.

    8 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Receive OTP for Telegram activation

    They wanted to use their RingCentral number to receive an OTP for Telegram activation.

    8 votes
    1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

    Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.

    8 votes
    1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. Desk phones to have Shared Contacts Feature

    allow shared contacts to work on desk phones

    8 votes
    1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  17. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48082490-option-to-delete-default-team

    Option to Delete Default Team

    8 votes
    0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  18. Analytics Report counting number of transferred calls to an external number

    Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.

    8 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Migrate Data From One Extension To Another.

    Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.

    8 votes
    0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  20. AUTOMATIC DOWNLOAD OF CALL RECORDING

    AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address

    8 votes
    2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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