12972 results found
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Voicemail Caller ID for Transferred Calls
Description:
When calls are transferred to another user, the caller ID displayed on voicemail notifications shows the main line's number instead of the original caller’s number. This leads to confusion when trying to identify the actual caller. It would be beneficial to have a feature that ensures the original caller’s number is displayed in voicemail notifications, even after the call is transferred.10 votes -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
10 votes -
Allow # Sign Command for Direct Voicemail Routing on Call Queues.
Current Feature Description:
Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.Feature Request Description:
Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.Use Case / Business Need:
In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…10 votes -
Block a number Globally for the entire company, without it being attached to a Super Admin extension
The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…
10 votes -
Feature Request – SMS / Campaign History Activity Tracker
I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.
The feature would include the following functionality:
A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.
Clear indicators of when and by whom the changes were made (optional…
10 votes -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…10 votes -
Round Robin - Call Queue Setting
Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…
10 votes -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
10 votes -
reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
10 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
10 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
MASS TEXTING USING RINGCENTRAL APP
An option for us to send text messages for thousand recipient without using any platform or puting the number manually.
10 votes -
live transfer/warm transfer from a merged call
Please have a feature allowing users who initiated the call transfer to another user/carrier to have a button to disconnect from the merge call leaving the initial caller and the person they are transferred to on the line.
10 votes -
Set a designated keypress for repeat menu greeting
have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option
10 votes -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
10 votes -
Make the "Set Status Message" more visible to what it is set to.
Make the "Set Status Message" more visible to what it is set to. Similar to what Outlook does when you have your out of office message active. I often forget to clear my status after returning to the office.
10 votes -
Performance report Missed call
We consulted technical support about pulling up a report in analytics portal for missed calls we are advised to pull up the report in performance report yes we can view the report however there is no option in the performance report > calls to pull up only the missed calls we need to download the report before we can run a query in excel to only show the missed calls, It would be nice and helpful if we can pull up this reporting right off the analytics> performance reports > calls
10 votes -
Mass SMS/MMS to Contacts
We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.
But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.
This feature will get RC close to being a one stop option for Voice/Text service.
10 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
10 votes
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