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9677 results found

  1. In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal

    7 votes

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  2. When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…

    7 votes

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  3. I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

    7 votes

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  4. We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. In this way, they can assign not just one user to answer or get access to it but multiple users like a call queue does

    7 votes

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  6. Using the ring desktop applications HUD, a receptionist when looking to see if a user is on the phone can also see who the user is on the phone with (Phone number + Name).HUGE privacy concerns. Why should any user be able to see who the CEO or Human Resources is on the phone with, name + phone number?Howcome access controls are not in place for this?

    7 votes

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  7. Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  8. It's an age-old request, but it would be great if Glip had the ability to break a large task up into smaller subtasks - each with their own assignees and due dates.

    7 votes

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  9. Add task functionality to the calendar integrations for Google and Outlook where you can have your assigned tasks visible and manageable in the 3rd party's calendar as well as the RC app. So I can complete a task in the sidebar of Google Calendar as well as the RC app

    7 votes

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  10. Feature parity with MS Teams - which allows you to shorten an '@' mention to just be the person's first name. Makes this a little more friendly to the recipient.

    7 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  11. We're growing and need more than 10,000 contacts

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. We would like to have a feature to over-ride a custom rule. There are custom rules that doesnt work because the system thinks there is a conflict between those 2 rules. Just like in my situation, when our did is dialed, we wanted the phone calls to be forwarded to our main number. It limits us from dialing the DID of the other extension. It goes to a loop. The work around that we thought that will work is creating another rule where we can utilize the called ID on custom rule. Custom rule is set up perfectly. Whenever the…

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. I need to be able to at least answers calls using Android Auto. Currently, it just rings to my phone and I'm not able to grab my phone and answer it while driving.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Upload outlook contacts to deskphone

    7 votes

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  15. Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.

    7 votes

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  17. Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.

    7 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  18. Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Needing the ability to control what RC apps display as well as a feature to disable the internal messaging platform formally known as glip. We have a messenger internally already that's heavily integrated with our current systems in place and having two platforms is grounds for disaster.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. Since park locations can be added on HUD. We are requesting to add call queue extensions as well on HUD.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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