Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

11080 results found

  1. Comply with SMS-TCR regulation

    It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.

    9 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Star codes to log in and out of a Call Queue on Deskphone

    We have star codes to log in and out of a Hotdesk phone, but this would allow the user to log in and out of a call queue (provided they have the proper role) on your physical phone without having to use MVP or go into the Admin Portal. This is already a feature that is a toggle on the MVP app, so it should be easy enough to implement the same idea as a star code on RC Provisioned phones.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Allow others to see DND status through the phone settings not just the app

    This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Unlimited sms

    its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Display the time zone of the person you are about to call

    I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Option to re-route the call from announcement only extension to IVR Menu

    Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Restart multiple phones at once

    It would be nice to be able to reboot phones in bulk as opposed to having to resync one at a time.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  8. Allow to show/ edit company's phone number on fax cover sheet

    Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Adding notes to phone numbers

    It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Option to receive fax on online account and application when using ATA

    Option to receive fax on online account and application when using ATA- It will be great if we have an option to still receive fax on online account or application when there's an ATA setup on the receiving extension.

    9 votes
    2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Sort Users by Last Name in Admin Portal

    Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

    9 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Allow multiple accounts to run simultaneously on app / cell phone

    I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. DND App status should be reflected on desk phone

    If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  14. Add a comments field to the Device Order process

    It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.

    9 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  15. Report - Phone System > Groups > All Email References

    A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Disable Auto Answer For Intercom

    Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    Scenario:
    A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
    A user group manager wants to see and download the call logs for all the users he manages

    Currently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot

    Change required: please allow the selection of multiple call queues or users in the filter of the call logs.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. BCA (Bridge Call Appearance) für Client

    BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Call queue template (adding trusted numbers)

    Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.

    9 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Implement location support for 911 in VDI environments, Citrix and VMWare

    Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…

    9 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 87 89 91 … 553 554
  • Don't see your idea?