13289 results found
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Click to dial to route to mobile app
Add a feature when you Click to dial, it will route to the mobile app.
11 votes -
To be able to see and listen to other users' call recording as a Super Admin extension on the mobile app
We wish to be able to see and listen to other users' call recording as a Super Admin extension like we can on the call logs section of the admin portal.
11 votes -
It should be noticeable when other people have redirected their phone
Problem statement:
- An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.Wish:
- If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
- In addition, it would be nice if the redirection destination could be recognized by other employees in the status.11 votes -
User logged off from group, when user logs off on the PC
A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.
11 votes -
correct call journal for Ringout
Call Journal: Calls via the RingOut function should display the phone number of the called party and not your own phone number in the call journal
11 votes -
Forwarding of calls with RingOut to external devices
Forwarding of RingOut calls to external devices
Addition: The app should allow for queries and transfers to continue to be possible during RingOut conversations.
11 votes -
Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app
When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order to manage.
11 votes -
Send Order Confirmation with Shipping info and serial numbers via email
Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.
11 votes -
Increase the number of callers allowed in queue to 50 callers
Increase the number of callers allowed in queue to 50 callers
11 votes -
Add Predictive/T9 Directory Search for Mitel IP480g Deskphones
When migrating Mitel/ShoreTel IP480g phones from MiVoice Connect to RingCentral MVP, the directory search functionality reverts from predictive single-press search to classic multi-tap text entry.
For example, typing a simple name like "SIMON" on current RingCentral firmware requires:
Hitting 7 four times for S, waiting ~3 seconds
Hitting 4 three times for I, waiting ~3 seconds
Hitting 6 once for M, waiting ~3 seconds
Hitting 6 three times for O, waiting ~3 seconds
Hitting 6 two times for N
On native Mitel firmware, this same query required only 5 single keypresses (7-4-6-6-6). The current multi-tap requirement with timeout delays creates…
10 votes -
SMS Default Outbound Number & Message Indicators
SMS Default Outbound Number & Message Indicators
Requested Features:Default Outbound Number: Allow users to set their Primary/Direct number as their default sending ID for new text messages.
Inbound Line Indicators: Add visual badges and filter tabs to the inbox so users can see which number received a text (Primary vs. Company) without opening it.
Key Requirements
Default Outbound Line: Add a setting in user preferences to select a default "From" number when drafting a new SMS, with the option to manually switch numbers if needed.Inbox Badges: Display a label (e.g., [Primary] or [Company]) directly on each message item…
10 votes -
How to import global Fax contacts?
We just went live with RingEX, and are looking to start using it to replace our current e-fax solution. We have a couple thousand fax contacts in our current global address list for clinics, hospitals, providers offices, labs, etc, that we need all users to have access to.... how can we import these into a global list in Faxfinder? I haven't been able to find an obvious way to do so in the admin portal.... I did see the shared external contacts section where I could import, but looking at the template provided, I see no way to specify a…
10 votes -
Increase Personal Contacts Limit Beyond 10,000
We are requesting an increase to the hard limit of 10,000 personal contacts per user extension. As our business grows, our client, vendor, and partner directory has expanded beyond this threshold. Because personal contacts cannot be organized into sub-groups or custom sets under "Shared External Contacts," individual users rely heavily on Personal Contacts to build custom groups for batch messaging and multi-recipient faxing. The current 10,000 cap creates a bottleneck for outbound communication and contact organization.
Business Impact / Pain Points:
Interrupted Outbound Operations: Once the 10,000 limit is reached, users cannot save new leads, client numbers, or fax recipients…10 votes -
CNAM update in bulk
Allowing administrators to update Caller ID Names (CNAM) in bulk—via a single CSV file upload or multi-user dashboard selection—would eliminate the labor-intensive process of manually editing individual user profiles, drastically reducing administrative overhead and human error during large-scale onboarding, rebranding, or organizational updates across high-volume accounts.
10 votes -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
10 votes -
Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
10 votes -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
10 votes -
All messages and SMS to an IVR Menu be forwarded to a user
All messages and SMS to an IVR Menu be forwarded to a user.
I need all messages and SMS for a number assigned to an IVR menu to go to an employee10 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes
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