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10653 results found

  1. Admin App

    There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Access all voicemail boxes from the App

    I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…

    8 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Disable outbound sms

    Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.

    8 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Allow RC App Video Meetings from Synced Calendar to join/launch Microsoft Teams meetings directly from app like zoom, gotomeetings.

    Zoom, gotomeetings and RC Meetings allow users to hit "Join" button from the RC App but it only gives Team meetings the option to Dial in.It would be great to be able to launch teams meetings with Video Meetings tab from our synced calendar .

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Showing that a call was answered on the other deskphone

    Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Make columns adjustable for Task view

    In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.

    8 votes
    Future Consideration  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  7. Listen to Recorded Calls Through Mobile App

    It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especially if you're not near a computer.

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Enable all users in call queue access to a general mailbox on desk phone.

    I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

    8 votes
    Implemented  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. RingCentral Phone desktop sync status when on a RingCentral Meetings

    It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Warm Transfer/ ask first - as only transfer option

    enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. email notification for incoming calls & outgoing calls & miss calls

    we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Intercom working on a group of extensions

    Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Persistent presence 'dots' on Messages/Team chat/Contacts windows.

    Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Increase SMS character capacity from 1000 to 2000

    Increase SMS character capacity from 1000 to 2000

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Add a radio button on app icon

    Sometimes when I step away from my desk, I miss the tone notification that I received a new message. I won't know I missed it unless I open the app. How about a radio button on the icon on my dock to alert me. Like the red radio buttons on my text messages on my iphone.

    8 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Admin toggle availability status

    For an admin to be able to toggle the activity of a user in a queue.

    8 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. RingCentral Classic Install / Uninstall

    As RingCentral Classic updates have occurred, they have continued to create a new file, rather than removing the outdated version. Provide an uninstall tool to remove all / select legacy versions

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Schedule status change at certain dates or times

    It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. More pronouns in Ring Central

    Ring Central only allows the following genders in their profile section:UnspecifiedMaleFemale Is there any way to add to this list? We believe it would be helpful to our employees, especially as one has recently come out as non-binary. Here’s my suggestion for a more fully-realized list:UnspecifiedMaleFemaleNon-BinaryGenderfluidAgenderMultigender Please note that I have not added “transgender” to this list because those who are transgender also fall within one of the categories listed above (for instance, a transgender woman is still a woman). This is not a complete list but hopefully encompasses the vast majority of people. Please confirm if these changes are…

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Add the ability to pin a banner image and message on the top of a Glip team.

    We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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