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  1. We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.

    7 votes

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  2. I need to activate SMS Short Codes and Activation Codes on my account

    7 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCentral support to find out the details from the internal logs that only support has access to view.

    7 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  4. I own four physical tutoring franchises that now have one combined virtual tutoring center where we service our students online. Since we receive calls and texts from all four numbers, our weekend manager needs three computers and a cell phone all logged in to different accounts to ensure we can provide customer support.We recently installed LiveChat on all four websites, and I was struck by how easily it is for us to interact with customers on their dashboard where I can see messages from all four websites and know where they are coming from. If something similar to this could…

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having to add the person individually to their own contacts to do this. It would also be handy to add universal business contacts for vendors we use.

    7 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

    7 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  9. 7 votes

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  10. THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…

    7 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  11. Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even…

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. We have users that have asked about the ability to create Sub-Folders under Personal Contacts within the Desktop APP. We are an insurance company and they believe that this ability would help to distinguish between what type of contact everyone is. Ex: a folder for hospitals, a folder for Doctors, etc.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. In Classic RC, you could use [code] and everything after it would be monospaced. In New RC, it only works when you have the closing [/code] tag. This would be fine, except that for orgs where users are split between Classic and New users, the former don't put the closing tag on because it looks fine to them.Also, it's more convenient for users to forgo the closing tag; let us keep doing that, please.

    7 votes

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  16. Checking the Firmware version via the admin portal. In this way, we can easily determine whether the phones are updated or not

    7 votes

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  17. Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.

    7 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text messages sent to our main number directed to a call queue that alerts our help desk to the message. Previously, someone could use the (now legacy) RC Phone app to sign in as the call queue extension and access the messages to either respond or delete them; it was also the only way…

    7 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  20. Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.

    7 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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