12972 results found
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Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"
Customer does not want voicemail enabled for certain users, but still wants to receive inbound faxes. Disabling the "Take Messages" feature under the User Settings within RCO will also disable the ability to receive any inbound faxes to the User's dedicated phone number. In the Call Log, it also makes mention that the fax may be rejected due an IP Phone being in "Offline" status. What is the user was strictly a softphone user and did not have their softphone launched in the middle of the night, but expected to receive any inbound fax to their number?!
10 votes -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
10 votes -
Ability to send a text and/or message company-wide without having to create groups
A group seems fine except every time someone new is hired this group would need to be maintained. It would be nice for company-wide alerts and announcements to have this simply be every user setup in the company account.
10 votes -
Multiple caller ID set any number
Set another caller ID for any number on the account
10 votes -
Ability to display more than three parked calls in the RingCentral App
Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
10 votes -
Zero Dialing- Do nothing
On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.
10 votes -
Need to Disable Users Ability to Pause Call Recordings
As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
10 votes -
Sync Contact Directory between Polycom and Admin Portal
Sync Contact Directory between Polycom and Admin Portal
10 votes -
Delete company contact from RingCentral app
I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.
10 votes -
Allow 911 Alert Recipients to Listen to 911 Call
When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…
10 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
Ability to no place the call on hold when paging
Customer would like to have this feature where in if they are using their paging, calls will not place on hold for the other user and wikll just going to have continues conversation even they are paging
10 votes -
Roles by Department
Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
10 votes -
Prevent Caller From Dialing EXT while on hold/waiting in queue.
Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.
10 votes -
Activate Limited Extensions
It would be great to be able to activate limited extensions when creating them.The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activate them myself.We have hundreds of sites with phones like this and it is a major pain.
10 votes -
Improved Bluetooth headset compatibility
Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.
10 votes -
Call Queue Hold Time Routing
Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
10 votes -
Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
10 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
10 votes -
Ability to add a contact's extension number to the phone number when inputting a contact on the web version
When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.
10 votes
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