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10687 results found

  1. Removing of limitations in the creation of a free account for external guests

    External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Customer is requesting to have a report that will show the logs that records the actual key press.

    So that the customer will have a view of the report that will show the logs that records the actual key presses.

    8 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Forward target user should get forwarding user

    Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.

    8 votes
    0 comments  ·  Other  ·  Admin →
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  4. Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.

    Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.

    8 votes
    1 comment  ·  Admin Portal  ·  Admin →
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  5. Global Holiday Setting

    This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually

    8 votes
    2 comments  ·  Admin Portal  ·  Admin →
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  6. Custom Buttons in RingEX Client

    It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.

    7 votes
    New  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
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  7. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. User last login history in RingEX

    The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Ability to append messages with OPT OUT verbiage (check box) has been removed.

    For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

    7 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  10. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    7 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Physical phone accept queue calls status

    I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.

    7 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Allow # Sign Command for Direct Voicemail Routing on Call Queues.

    Current Feature Description:
    Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.

    Feature Request Description:
    Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.

    Use Case / Business Need:
    In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…

    7 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. Dual channel (stereo) recordings

    We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.

    Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.

    7 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. one phone number/ extension with two deskphone assign

    customer would like to set up a two deskphone in one extension with one number or licensed

    7 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  17. Add schedules to IVR menus

    Pretty self explanatory. Add schedule functionality to IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Ability to search within a conversation history.

    Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.

    7 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  19. Limited Extension Addition feature

    For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Copy IVR Menu

    Need the ability to copy IVR menus.

    7 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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