11248 results found
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Disable Emojis option
Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
8 votes -
Conference call reporting
We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea…
8 votes -
RC App for mobile - Call logs
Hi Team,
Sending feedback in behalf of from one of our partners/resellers. The current issue is that a call queue member can receive calls from a contact that they have stored on their mobile devices, and not know if the call was to their own DID/EXT or to the queue. As the missed calls from a queue show in the user’s call log, and the contacts stored translate the call log entries (stripping the queue name from the entry) a user does not know if the call was to themselves or the queue.
We need to find a solution, such…8 votes -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
8 votes -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
8 votes -
Voicemail Escalation
In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something like that. There was a ton of flexibility (probably more than needed as setting it up was sort of tedious) and you could control all the times, etc. It was handy for afterhours solutions, or if a manager wanted to keep an eye on voicemails, etc. Shoretel used to allow (and I mention them as I believe…
8 votes -
Update Presence Settings to allow Manual "Busy" Signal
RingCentral should allow users to manually select "busy" to reflect a red dot. This will allow for more flexibility and will provide users the freedom to be unavailable for periods of time throughout the workday. While the feature is automatic with an answered phone call, many users utilize RingCentral with their business organizations on a daily basis for personal messaging and document sharing. It would be great to have this feature available with more ease.
8 votes -
SMS texts to go to different users based on custom routing schedule
Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks
8 votes -
Tool to clear out app history (profile pic, conversations, messages, etc.) before reassigning an account to a new user.
When a staff member leaves and is replaced, the new person is assigned their predecessor's phone number and therefore inherits the old user's app settings, chat history, profile picture, etc. I would like an option for the admin to wipe the account clean before reassigning it. If possible, it would also be useful to have a way to archive any important items before wiping the account.
8 votes -
RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.
Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep understanding of how your system behaves. This generic error message is useless and occurs frequently. If I can't complete a process because of some obscure reason, please indicate that in the error message so I don't have to spend 30 minutes with chat support.
8 votes -
Add the ability to remove Integrated Calling to iPhone
You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…
8 votes -
Add ability to allow a user to view another user's text message
General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.
8 votes -
Replying to events
Have the ability to add replies to an event both in the thread view and the calendar view.
8 votes -
Print Task List
Have the to do list printed
8 votes -
Accept calls from selected call queue
A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue
8 votes -
Add Yealink conference phones to assisted provisioning
In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning
8 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
8 votes -
Admin App
There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.
8 votes -
Allow RC App Video Meetings from Synced Calendar to join/launch Microsoft Teams meetings directly from app like zoom, gotomeetings.
Zoom, gotomeetings and RC Meetings allow users to hit "Join" button from the RC App but it only gives Team meetings the option to Dial in.It would be great to be able to launch teams meetings with Video Meetings tab from our synced calendar .
8 votes -
Showing that a call was answered on the other deskphone
Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.
8 votes
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