11748 results found
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Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
8 votes -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
8 votes -
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
8 votes -
Preview pasted image in SMS Texts!
When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!
8 votes -
add multiple user for a fax account
ability to add multiple user for fax account
8 votes -
Filter receive SMS/ MMS to automatically block unwanted messages.
Filter receive SMS/ MMS to automatically block unwanted messages.
Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.
8 votes -
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
Disable RC Apps side panel feature icons FAX, Message, and Video features from users
8 votes -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…8 votes -
Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".8 votes -
Beeping tone when when the other party hang up the call
An option to configure or disable the tone that the end-user hears when the other party hangs up the call
8 votes -
Access Fax sent to Message-Only Extension in RingCentral app
Allow co-recipients of Message-Only Extension to access faxes received in RingCentral app
8 votes -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
Call Masking Company Wide
I would like to suggest making the number masking feature available company wide for all extensions and users.
By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.
One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…
8 votes -
Round Robin - Call Queue Setting
Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are…
8 votes -
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
8 votes -
Admin ability to disable the AI feature on company account.
Admin ability to disable the AI feature on company account.
8 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
8 votes -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes
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