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  1. Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.

    7 votes

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  2. Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…

    7 votes

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  3. A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.

    7 votes

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  4. The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.

    7 votes

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  5. I'd like to see an option (on/off) for the blocked call logic in queue calls applied to the superadmin user so all "suspsected robo calls" can be blocked - in addition to blocking individual numbers. One number at a time in the superadmin user will meet harassing caller needs. The queue blocking design is good (on/off for blocked calls) and should be applied globally - not just for queue calls.

    7 votes

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  6. Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.

    6 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  7. Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.

    6 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  8. Few of the customers are requesting to disable overall AI assistant.

    6 votes

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    New  ·  2 comments  ·  Accessibility  ·  Admin →
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  9. Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    6 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Need the ability to copy IVR menus.

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Description:
    We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.

    Use Case:
    Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…

    6 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    6 votes

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    New  ·  4 comments  ·  Team Messaging  ·  Admin →
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  14. We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Removal of the Fax Icon in the RingCentral App for accounts that doesn't use Faxing.

    6 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  16. An option for us to send text messages for thousand recipient without using any platform or puting the number manually.

    6 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Customer would like to have the option to download multiple PDFs from their fax machine

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. Allow admin to prohibit sending SMS to specified list of numbers

    6 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

    6 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Have an option for the Super Admin to export all user's contact lists in one go.

    6 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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