11248 results found
-
Make columns adjustable for Task view
In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.
8 votes -
Listen to Recorded Calls Through Mobile App
It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especially if you're not near a computer.
8 votes -
Enable all users in call queue access to a general mailbox on desk phone.
I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.
8 votes -
Blind Copy Group Contacts - SMS
We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.
8 votes -
RingCentral Phone desktop sync status when on a RingCentral Meetings
It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.
8 votes -
Warm Transfer/ ask first - as only transfer option
enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.
8 votes -
email notification for incoming calls & outgoing calls & miss calls
we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well
8 votes -
Intercom working on a group of extensions
Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).
8 votes -
Persistent presence 'dots' on Messages/Team chat/Contacts windows.
Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…
8 votes -
Add a radio button on app icon
Sometimes when I step away from my desk, I miss the tone notification that I received a new message. I won't know I missed it unless I open the app. How about a radio button on the icon on my dock to alert me. Like the red radio buttons on my text messages on my iphone.
8 votes -
Admin toggle availability status
For an admin to be able to toggle the activity of a user in a queue.
8 votes -
Allow different language settings for individual user settings, such as voicemail greetings
Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use RingCentral in English, but their voicemail must be set to a different language based on the region the line is in. This is particularly important in Quebec where the government requires public interactions to be in French, even though some employees would prefer to use English from an administrative point of view.
8 votes -
RingCentral Classic Install / Uninstall
As RingCentral Classic updates have occurred, they have continued to create a new file, rather than removing the outdated version. Provide an uninstall tool to remove all / select legacy versions
8 votes -
Schedule status change at certain dates or times
It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily
8 votes -
More pronouns in Ring Central
Ring Central only allows the following genders in their profile section:UnspecifiedMaleFemale Is there any way to add to this list? We believe it would be helpful to our employees, especially as one has recently come out as non-binary. Here’s my suggestion for a more fully-realized list:UnspecifiedMaleFemaleNon-BinaryGenderfluidAgenderMultigender Please note that I have not added “transgender” to this list because those who are transgender also fall within one of the categories listed above (for instance, a transgender woman is still a woman). This is not a complete list but hopefully encompasses the vast majority of people. Please confirm if these changes are…
8 votes -
Ability to export international calling list from the Admin Portal
ability to export the list on international countries that I can call from the Admin Portal with the rates
8 votes -
Add the ability to pin a banner image and message on the top of a Glip team.
We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.
8 votes -
Add settings for different notification and sound behavior based on presence.
For example, if I'm in a meeting, I would still like to be notified of an incoming call, I just don't want to hear the audio ring. Some people if they're in a meeting or another call want to automatically send the call to voicemail. Having customization options like these helps users manage their workflow the way they want. This is especially helpful for users like managers who are in a lot of meetings and get a lot of calls. Ideally these settings would be either in the RC app or in the online account.
8 votes -
RingCentral App Messages - Pop Up
To avoid missed messages, we would like to create a Group called “Importance Announcements”. Only Supervisors/Managers can add messages to this group. However, for this group only, once a message has been sent it automatically generates a pop-up big enough that it covers 2/3 of the screen. In order to close the pop up the message needs to “x” out. However, this pop-up only opens when the agent is next in ACW. (this way the pt. isn’t inconvenienced). Please advise if this is possible.
8 votes -
Add the recipient number to email notifications
In the SMS/Missed Call/Fax messages please include the number that it was sent to. In the case of Company Message recipient its impossible to interpret who the message is intended for without signing into the app or Web admin center in some cases.
8 votes
- Don't see your idea?