13251 results found
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Option to assign the internal extension number ( Video Pro Only) as the caller ID in the custom rule condition
When setting up the conditions for the custom rule I see there is an option called "Caller ID". The only option that you have there is putting a phone number, a contact name or contacts from address book.
Looking for a way to get the Internal Extension number of a user that has no license ( Video Pro Only) to use as a caller ID condition for creating custom rule.
3 votes -
Be able to Shorten the Retention from 90 days to 30 days
I would like to be able to change the retention to a shorter amount. We would like to set it from the default 90 days to 30 days.
3 votes -
Algo Speaker 8160 for Both Ringing Monitor and Paging
They want to use their Algo Speaker 8160 on two separate extensions simultaneously — one for monitoring and one for paging.
The device itself supports this, but RingCentral's platform only allows a device to be assigned to one extension at a time.
3 votes -
Outbound calls indicator saying that the number they are trying to call is no longer in service
When making outbound calls to clients' numbers, it would be best if there were an indicator saying that the number they are calling is no longer in service or not working, instead of just getting a busy tone or engaged tone.
3 votes -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
6 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.11 votes -
6 votes
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Custom/Healthcare Booking Integration (e.g., OceanMD) in AI Receptionist
We operate in the medical field and use OceanMD as our primary appointment scheduling and EMR tool. Currently, the AI Receptionist only supports a limited set of native booking integrations (about 6 platforms).
Proposed Enhancement:
Support Custom / Third-Party Booking Tools: Allow clinics to connect external EHR/EMR platforms (like OceanMD) directly to the AI Receptionist.
Extend "Collect Appointment Request" Functionality: Allow the AI Receptionist to collect patient details/requests during a call and seamlessly push that structured intake data into custom booking tools via webhooks, API, or direct integration.
Business Value:
Medical practices and specialized clinics rely heavily on healthcare-specific booking…2 votes -
Enable DND Sync for the Yealink Phone Model Yealink T57w
Enable DND Sync for the Yealink Phone Model Yealink T57w to Sync with RC app and the Admin portal.
5 votes -
Remove Disabled License Deletion Option When Removing a Number from Auto Receptionist
Current Behavior:
When a customer removes a phone number from the Auto Receptionist, the system displays two license management options:
Keep license(s) with no effect on billing
Delete license(s) and update billing in the next billing cycle — This option is currently disabled (grayed out) and cannot be selected.Requested Enhancement:
Remove the second option from the user interface entirely instead of displaying it in a disabled state.
2 votes -
Include Internal Company Directory Information in User List Download Report
I would like to submit a feature enhancement request for the RingCentral Admin Portal "Download User List". Currently, the exported user list provides standard account and extension-related information; however, it does not include internal company directory attributes that are commonly used by administrators for operational management and auditing. Admins needs to check each user extension to view or change the option "Include User in Company Directory".
Would like to request the inclusion of field or column for "User in Company Directory" when downloading the user list.
Business Justification: Including these fields directly in the export would significantly improve administrative efficiency.…
5 votes -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes -
Custom Rule for Email Notification
I would like to turn off the email notifications at certain hours and days of the week.
5 votes -
Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts
This request seeks the implementation of an administrative toggle or Service Parameter (SP) to disable the system-generated post-recording menu that prompts callers to mark voicemails as "Private" (Option 5). Currently, this feature is enabled by default for all brands and calling packages and lacks a mechanism for administrators to opt out.
11 votes -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
6 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
15 votes -
Granular Permissions for Individual Site Management Features
Currently, the Site Management permission in the RingCentral Admin Portal does not appear to provide granular access controls for individual features. Administrators need more flexibility to assign permissions based on each user's responsibilities.
For example, an administrator may want to allow a specific user to manage Multi-Site Call Forwarding while preventing access to Call Queues, IVR Menus, Prompts Library, and other Site Management settings.
I would like to request the ability to configure permissions for each feature under Site Management independently, rather than granting access to the entire category.
Requested Functionality:
Allow administrators to grant or restrict access to individual…
2 votes -
Ability to add third party number to approved TCR campaign
Customer have another number from other carrier and the wanted to add send nor receive SMS to their approved TCR campaign in RingCentral
2 votes -
Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
Current Behavior:
Dashboard sharing is restricted strictly to users within the dashboard owner's immediate hierarchical group. Cross-functional leads, agents outside the direct reporting chain, or upper-level stakeholders cannot access these live views unless they are added to that specific group hierarchy.Expected Behavior: Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.
3 votes
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