11733 results found
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Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
2 votes -
Feature Request: Chat, Search, Emoji, and Bot Improvements
Dear Development Team,
We have received customer feedback regarding the RingCentral App (Desktop and Web) that requires your review and consideration for future enhancements.
Primary Area of Concern: Chat / Messaging
Affected Versions:
RCAppDesktop/25.4.3012 (Windows 11, x64)
RCAppWeb/25.4.31
Reference ID: 18fcd92f-7276-42ca-9b44-7ac178b2e326
Requested Enhancements
Search Functionality
Improve accuracy and relevance of chat/message search.
Enhance performance and usability.
Introduce richer search features (e.g., improved filtering and historical message retrieval).
Emoji Support
• Expand the emoji library available in chat. Add more emoji
• Improve ease of use and accessibility of emojis within the messaging experience.
- Bot Functionality
• Enhance bot features and…
2 votes -
Auto-Connect Calls in IVR Menu When No Option Is Selected
We would like to request an enhancement to the IVR Menu extension.
Currently, if a caller does not select any option, the IVR repeats the prompt three times and then disconnects the call. We are requesting a feature that would allow calls to be automatically connected or forwarded to a designated extension if no menu option is selected within a configurable time frame.
This enhancement would help prevent dropped calls, improve the caller experience, and ensure that callers are still assisted even if they do not make a selection.
Thank you for considering this request.
2 votes -
To send a hyperlink of a user that can be clicked once by another user and will start a conversation with that user
A hyperlink of a user can be sent via message and the other participants can click it once and will start a conversation to that user.
2 votes -
Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.20 votes -
Creating a separate folder for clients you need to get back to or follow up with
I have clients I need to follow up with and instead of keeping it as unread it would be nice to have a separate section I can put them in, to make sure I go in there and follow up with those clients.
2 votes -
Set the super admin to receive the Two-factor authentication code for the non admin users to login.
I want to implement a system where users can only log in if they enter a code provided by the admin, rather than receiving it via email. For example, when a user attempts to log in, the required code would be sent to the admin's email or generated within the admin portal. This approach ensures that only the admin can authorize user logins, maintaining strict control over access to the system.
2 votes -
All phone numbers are assigned to a single user to manage SMS.
To have the ability to have all phone numbers to be assigned to a single user to manage SMS even if the phone number is assigned to a user extension.
3 votes -
Delete task from the Main window only.
For example, I create a task, it's displayed in the main window and appears in the tasks on the right. If I want to delete it in the main window so it doesn't get in the way, I press 3 and there's a "delete task" option. But then the task is also deleted from the task list.
Is it possible to add an option in the three dots, besides "delete task" "delete task notification"?
3 votes -
Presence
Allow AIR extenstion to be added on user's presence
3 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
26 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
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Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
16 votes -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
Having the ability to turn off the "AI is taking notes" recording so customers do not hear, while still taking notes.
2 votes -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
13 votes -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
6 votes -
Additional Appointment booking link field for other languages in 1 AI Receptionist Extension
My AI Receptionist handles English and Spanish calls. I wanted appointment booking link sent in Spanish for Spanish customers and English for English speaking customers. Currently, there is only one appointment link field in the portal.
2 votes -
Zero Dialing on Answered Calls/On Hold
We have a customer/partner that is looking for the Zero Dialing option to work mainly for calls that they already answered or placed on hold. The intention is for the caller to be rerouted to a different extension if callers do not want to stay on hold.
2 votes -
Block Group SMS
Ability to block a Group Text that involves all the numbers on it.
2 votes
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