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11090 results found

  1. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    41 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Forward to AI Receptionist from any other extensions

    Ability to forward to AI Receptionist from any other extensions

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. TCR/SMS Campaign Registration | Email Domain

    For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Automatic Opt-out SMS Template for Ringcentral Desktop app

    Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.

    9 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. To show all numbers in Analytics

    To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. turning off advertisement for AI

    Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.

    9 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Add AI Notes to the API

    Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app

    13 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Automatic Call Transfer Post-Answer Without User Intervention

    We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.

    Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.

    This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    167 votes
    Under Review  ·  11 comments  ·  Application  ·  Admin →
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  10. Option to Fully Disable Fax Capability on Voice Numbers

    Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.

    Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…

    6 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
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  11. Option to Disable Account Validation

    At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.

    6 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. SMS Forwarding to an email

    Ability to forward an Incoming SMS from one phone number to an email.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    8 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal

    As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.

    Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.

    Requested Features:
    Ability to block specific…

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    56 votes
    New  ·  9 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. RingCentral Mobile App SMS Icon Should Be Added Back

    BeeTexting is for the company phone numbers text messages. RingCentral App SMS icon should be used for the direct phone numbers SMS. Just like what the customer has in the RingCentral desktop/web app.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Download SMS logs with Customized Columns

    Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Assigning Users In Presence using an Excel File

    Introduce a way to assign or manage users in alphabetical order by name without relying on the Presence feature directly in the admin portal. An Excel/CSV upload option that allows for assigning users in bulk.

    This would help admins manage users more efficiently, especially in organizations with large teams where alphabetical order is important for internal processes or reporting.

    4 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
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  19. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    25 votes
    New  ·  4 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. default voicemail greeting for user extension

    option to edit the default voicemail greeting for user extension

    5 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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