13251 results found
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Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes -
analytics reports fax
Put fax Report send and received in Analytics Reports.
13 votes -
Increase Personal and Company Text message templates
It would be great to increase the Personal and Company Text message Templates.
8 votes -
Inbound Call Prefix Configuration for Main Company Number
Currently, the inbound call prefix feature can only be configured at the individual user extension level.
This feature request asks to add "Incoming Call Information" display options (including custom call prefixes) directly under the Main Company Number / Company Call Handling settings in the Admin Portal. This will allow admins to apply prefixes to main-line calls without having to build complex routing workarounds, like sending calls through dummy extensions or call queues just to tag the Caller ID.
6 votes -
Use of restricted number as an extension.
I'd like to use 211 and 311 as my extension numbers, but both are restricted in RingCentral.
5 votes -
Automated Failed Fax Retries & Bulk Resend Capabilities
Capability A: End-of-Day Scheduled Resend (Automated Retry Workflow)
User Story: As an administrator/user, I want an option to enable an automated end-of-day resend routine so that all faxes flagged as "Failed" throughout the day are re-queued automatically without manual intervention.
Proposed Functionality:
Add an admin/user setting under Fax Settings: "Automatically retry failed faxes at [Configurable Time, e.g., 5:00 PM]."
Max retry limits (e.g., attempt end-of-day retry 1x before final failure notification).
Capability B: "Bulk Resend" Action in Fax Interface
User Story: As a user managing outbox logs, I want to use the "Select All" feature to select multiple failed faxes…
6 votes -
Merge the Direct and Shared SMS inboxes
have an option to merge or redirect Shared inbox messages into an individual user's Direct tab, so main-number texts land on a single designated user's Direct tab instead of a shared inbox.
6 votes -
When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.
80 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
45 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
Share screen directly during a standard call with an external participant
Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.
6 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Ability to Disable or Deactivate Primary Main Company Number.
Customers who temporarily pause operations or wish to block all incoming traffic to their account currently cannot fully disable or deactivate their primary Main Line number while keeping the account active. Moving secondary extension numbers to inventory works, but the system architecture mandates an active primary Main Line.
4 votes -
Call Recordings for Park Calls
Ability to have continuous call recording for calls that are placed or picked up from the call parking feature.
4 votes -
AI Langauge Selection
The customer has already selected their preferred language, but the AI continues to prompt for language selection each time the customer is routed to a submenu.
3 votes -
4 votes
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Failed Payment Alert Notification System
We are requesting an automated notification feature that alerts account administrators whenever a payment fails on the account.
Currently, account holders are unaware of failed payment attempts until services are interrupted or billed manually. This feature will automatically trigger real-time notifications via email (and/or system alerts) immediately upon a failed transaction attempt.
5 votes -
Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls
Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.
Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.
16 votes -
Display Call Recordings and Transcripts in ACE for Internally Transferred Calls
Feature Request Summary:
Enable call recordings and transcripts to be accessible in ACE for internally transferred calls.Current Behavior:
For internally transferred calls, call recordings are visible in the call logs on the Service Web but are not available in ACE. The corresponding call transcripts are also unavailable in ACE.Expected Behavior:
Call recordings and their corresponding transcripts should be accessible in ACE for internally transferred calls, consistent with their availability in the Service Web call logs.Business Impact:
The unavailability of call recordings and transcripts in ACE limits users’ ability to review conversations, investigate call-related issues, and access call…4 votes
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