11082 results found
-
Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience
On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.
8 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
Restrict users in accessing call queue voicemail on a generic desk phone
Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.
5 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
5 votes -
Add "order status" in phone system
Adding "order status" in the phone system. For example, when a customer calls in, they can put their order number in and it will tell or show them the estimated time that it would be ready.
3 votes -
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
12 votes -
Keep the "learn more" links updated
Keep the "learn more" links updated. Several of them in the Admin portal go to 404 errors on your support site.
3 votes -
Call Queue Pick Up members ability to turn off ringing
The customer would like to have an option to turn off the ringing of Call Queue Pick Up members' devices for incoming calls and instead just show a flashing light on their devices if there's an incoming call on the call queue that they are monitoring.
4 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
3 votes -
Light Indicator Notification from Application
We have a customer who would request a feature that provides a light notification on her headset—something she can enable on her computer and use directly with the headset.
2 votes -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
3 votes -
advance call queue
Customer must have an option where the customer can enter the phone number and requested for a call back when representative is available.
-must include:
Position In Queue: Callers know their exact spot.
Estimated Wait Time: Callers get clear expectations.
Callback: Customers can opt for a callback without losing their place.3 votes -
Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
5 votes -
Voicemail Email Notification Password Encryption
Ability to have a password on the files sent via email for voicemail notification.
3 votes -
IVR Wait
Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap
25 votes -
receive incoming calls from 2 seprate RingCentral account using 1 RingCentral Application
We would like to have the ability to sign in to 2 different RingCentral accounts on the RC app and receive incoming calls from both accounts using only 1 RingCentral application.
4 votes -
Allow call queue managers to modify managers in the queue
Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.
5 votes -
Make texting more seamless
Create a button to text a caller that you are currently on the phone with vs having to go to the texting icon and retype their phone number. Additionally, you could also have a button to text a caller a link to switch the call over to a video meeting.
3 votes -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
20 votes
- Don't see your idea?