13251 results found
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AI Receptionist: add controls for acknowledgment filler and interruption handling
We use a RingCentral AI Receptionist for our salon business. Two response behaviors are currently fixed with no admin control, and both affect caller experience:
1. Acknowledgment filler — before every answer, the receptionist speaks a filler line ("All right, I'll look into that," "Got it, noted"). Please add a setting to disable acknowledgment responses so the receptionist answers directly, or a custom-instructions field where admins can set response style.
2. Interruption handling — there are no settings for caller interruptions: no enable/disable, no sensitivity, and no choice of what the receptionist does after being cut off (resume vs. drop…4 votes -
Ability to exclude users from default company teams based on site assignment or turn off auto-join for account-wide
Currently, when new RingCentral extensions/users are provisioned, they are automatically added to the primary account-wide default message team (e.g., "JTeam").
Admins—including Super Admins—currently have no way to:
Prevent users from automatically joining the default group based on their assigned site location (e.g., Maverick Medical).
Manually remove users from this default group once they are added.
Delete or convert the account-wide default group into a restricted/site-specific team.
For multi-site organizations, this creates unwanted group clutter, cross-site messaging noise, and potential data/communication privacy concerns across different locations.
Proposed Solution
Provide Admins with control over auto-joining default teams under Admin Portal Settings /…4 votes -
Received delegated voice mail should be allowed to be forwarded to other user extension in RingCentral App
Delegated users can now see voicemail in the RingCentral App for delegated line. However, it still cannot be forwarded to a different user extension. As of this time, the Forward option is in the option but not working.
5 votes -
Custom Rule : Redirect Internal Calls
The user would like to have a separate call-routing configuration for internal calls to a specific user extension. The goal is to use the same direct line while bypassing the existing ring settings, so that internal calls will ring directly on the designated extension user’s desk phone without following the current ring group or call-routing settings.
4 votes -
RingCentral AI Assistant / Bot Integration for Microsoft Teams Meetings (Auto-Join & Post-Call Summaries)
The customer schedules and attends meetings natively within Microsoft Teams. Although RingCentral is integrated with their environment, RingCentral's AI meeting assistant and transcription/summary features currently apply natively to RingCentral Video meetings. The customer wants an AI bot that can automatically join third-party meetings (specifically Microsoft Teams), record/transcribe the conversation, and deliver an AI-generated post-call summary and action items directly to their RingCentral account or email.
4 votes -
Custom Fax Forwarding Rules for Company Numbers
Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax…
7 votes -
View SMS History of all users
The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.
14 votes -
Getting on-hold calls from other user
Getting on-hold calls from other user using desk phone without using shared lines or call park.
4 votes -
SMS Notifications Custom Rule for shared inbox
I would like to be able to select certain users to receive notifications for shared inboxes. One of our main lines is for a certain business function so we want notifications for SMS to go to the head of that department, removing other admins from the notification.
6 votes -
Option to resend email notification for voicemail transcription
We would like to have the option to resend all email notifications for voicemail transcription, especially when the system is down.
6 votes -
7 votes
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Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Display which key the customer pressed on their desk phone.
The caller would like to see on their desk phone which key their customer pressed, so they can quickly identify which department the customer is calling without needing to access the Admin Portal, review the call logs, or check the Analytics page.
This would make the process much more convenient and allow them to see the information directly on their desk phone easily.
6 votes -
The voicemail greeting UI (saving/customizing a voicemail) is not intuitive and misleading design
The voicemail greeting UI is not intuitive and misleading design for creating/saving a new voicemail greeting. The user thinks it's activated (in fact, gets a confirmation message when "uploaded") but in fact it's not fully activated until you click Save. The Save button is in the bottom right corner of the screen and easy to miss. Because we are working embedded in MS teams it's easy to click out of here, say into a chat or something and RC save check doesn't prompt.
3 votes -
Use Extension Number as Caller ID for Custom Rules
Have a feature for custom rules that will allow extension numbers to be the caller ID despite of not having a user direct phone number. For example, if a specific ext/user with video pro license only call the queue line, it will transfer the call.
5 votes -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
4 votes -
Extension of Inactivity Threshold for Shared Inbox Resolution
Objective:
Enhance the RingCentral Shared Inbox configuration by allowing users to customize the number of days of inactivity before a thread is automatically marked as "Resolved."Background:
The current system architecture triggers an automatic "Resolved" status on threads after 3 days of inactivity.Justification:
Increasing the flexibility of this setting will accommodate workflows that require a longer follow-up window. Providing an extended timeframe will allow both clients and internal users sufficient time to address pending items, thereby reducing the risk of premature case closure and improving overall correspondence management.6 votes -
RC NA accounts allow send SMS to UK, AU, NZ numbers
This will help users to utilize their UK, AU, NZ numbers in communicating to clients thru text messaging in ringcentral.
8 votes -
Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App
We are requesting an administrative control (at the account, role, or user level) to disable or hide the "To Voicemail" option located under the Transfer button within the RingCentral App.
Currently, when a user clicks "Transfer to Voicemail," it executes a system command that bypasses all configured Queue Wait Settings, custom rules, and overflow routing, sending the caller directly to a voicemail prompt. We need the ability to remove this button to force staff to use standard Blind or Warm transfers, ensuring that our carefully designed call routing rules are always followed.
6 votes -
Ability to send fax trough the recipients email instead of their fax number.
Would like to have a feature wherein we can send faxes directly to the recipient's email address instead of their fax numbers.
8 votes
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