11458 results found
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Ringtone and notification source on RingCX for Salesforce
they would want to have an option on RingCX for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
3 votes -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
6 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
10 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
3 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
14 votes -
requesting to show number of caller on hold in HUD
show number of caller on hold in HUD request
3 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
CNAM should include numbers.
Caller ID name should include numbers.
6 votes -
Showing the last read message in RingCentral Messenger
It would be much more convenient to immediately show the most recently read messages when opening a group in RingCentral Messenger.
Currently, when opening a group, the last message in the group is shown immediately, and the "99+ new messages ^" button at the top opens the message slowly and doesn't always work correctly. The last read message marker also resets to the most recent message in the group. This isn't very convenient.3 votes -
changing message-only extension to announcement-only extension
There should be an option to modify an existing message-only extension to an announcement-only extension and vise versa instead of having to create a new one and have to download the custom recording then re-uploading it to the new extension. It is actually takes to much time if you have multiple extensions to convert.
4 votes -
SMS Text Templates
I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!
23 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
6 votes -
Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com
Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.
20 votes -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
3 votes -
Ability to display the extension primary number instead of the user extension
Customer want to have the Ability to display the 10Digit contact number/primary via deskphone of the user extension instead of displaying the name and extension number
3 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
3 votes -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format
I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button
14 votes -
Show body of fax in email fax transmission result
Fax Confirmation
When i get an email showing that a successful fax has been sent, is there a way for the email to show the body of the fax?
4 votes -
Group Text number of Participants should be increased from 10
Customer cannot send text in a group created by an external phone number with 21 participants.
4 votes
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