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  1. When I, as a super admin, make changes to user extensions, I would like no notification to be sent to the end users. This includes voicemails and emails. I feel this feature is only a true "security issue" if a bad actor gets in, or the user changes their own info.

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  3. When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!

    4 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    14 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  6. We kindly request the consideration of expanding the current limitation of simultaneous device logins per extension from two to a range of five to ten authorized users. This enhancement would significantly improve the convenience and productivity of our development team, facilitating efficient collaboration and streamlined workflows. By enabling a greater number of authorized devices to be connected concurrently, our developers would have the flexibility to seamlessly access and work on projects from various locations or devices, fostering a more dynamic and agile development environment.

    10 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Received faxes only shows single number. This should be fixed and all recipients should be displayed on the "To" field of the fax coverpage.

    1 vote

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    New  ·  2 comments  ·  Fax  ·  Admin →
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  8. Hi RingEX and RingCX Developer Team,

    I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.

    Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.

    We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for…

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.

    Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
    Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".

    These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Dial by name directory to offer more than 20 names

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Customer currently do not have a way to be able to edit shared external contacts.
    Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

    Customers would like to have a feature where

    1.) Shared External Contacts can be edit using Ringcentral App or SW
    2.) Upload Shared External contacts without using .csv File
    3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

    7 votes

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    New  ·  2 comments  ·  Contacts  ·  Admin →
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  12. On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    10 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  13. Ability to choose Fax Only numbers as the outbound caller id instead of just Main Company, Primary, or IVR.

    17 votes

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    2 comments  ·  Fax  ·  Admin →
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  14. 2 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  15. HUD feature for iPhone Users

    12 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  16. Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.

    3 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  17. As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    22 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  18. Generate report for users with custom voicemail greeting

    7 votes

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  19. I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
    It would be great if this information is among with the information that is included in the download

    4 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    16 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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