13251 results found
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Ability to us AU Regional format and Home Area Code for Canda Account or US Account
Could we add support for configuring the AU regional format and Home Area Code for both Canada and US accounts when creating Site Extension
4 votes -
Email notification when a call is missed from call queue
Option to receive email notifications for missed call queue calls, similar to call queue voicemails.
4 votes -
Fax Interoperability and Rendering Normalization for Outbound RingCentral Transmissions
Improve outbound fax interoperability and rendering normalization when RingCentral sends faxes to recipients using different receiving methods, including PSTN fax machines and cloud eFax services.
Observed Behavior: Faxes sent from RingCentral are successfully delivered, but the recipient may receive documents that appear distorted, misaligned, degraded, or difficult to read.
Impact: This affects critical business workflows, particularly in healthcare, payroll, and other industries where document accuracy and readability are essential.
Scope: The issue occurs when RingCentral sends faxes to different receiving platforms or devices, resulting in inconsistent fax encoding, format conversion, or transmission-negotiation outcomes.
Gap: The current platform lacks sufficient outbound…
4 votes -
Ability to send glip message to non ringcentral user
There should be an option or ability for the users to send message or glip to non ringcentral users so we can send message to our customers while on call.
4 votes -
ser Group Manager should be able to view all call logs belonging to members of their assigned User
User Group Manager should be able to view all call logs belonging to members of their assigned User Group, without having to manually filter individual extensions and without receiving access to company-wide call logs.
5 votes -
Missed call notification on Announcement only extension
Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.
Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.
9 votes -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
6 votes -
Missed Call behavior in Call Queues using Simultaneous Ring
Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.
Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call…
14 votes -
Marketing Call Identification and Blocking
To allow the system to automatically identify incoming marketing calls while continuing to allow normal calls to come through.
Once a call is identified as a marketing call, the system should provide an option to automatically block or decline the call, preventing the user from receiving unwanted marketing calls while ensuring legitimate calls are not affected.4 votes -
Analog phones
Having a capability to directly provision Analog Deskphone like VTech CS6719 without having to use ATA devices.
5 votes -
Option to create a workflow for Call Queue
It would be very helpful to have an option to create a workflow on behalf of a call queue and to add the call queue as an SMS recipient when the account has an SMS booster. Currently, it is limited to regular extensions only.
The customer needs to create a workflow to automatically send an SMS response when someone calls a call queue.
7 votes -
Add a "Contacts" Filter to the Text Tab Search Option
Please add a filter directly to the text tab search option that allows users to prioritize "Contacts."
Current Behavior: Right now, when using the search feature within the text tab, the system prioritizes searching "Text Conversations" rather than "Company Contacts." For example, if a user searches for a contact named "222," the search results pull up historical text messages containing "222" instead of simply displaying the actual contact profile.
Additionally, when a user selects a contact from this search, the system should automatically open the text thread and roll up to the most recent message sent/received. Since the user is…
4 votes -
Automatic App Update whenever re-using old Extensions
Whenever re-using old extensions and just renaming it for a different user, the old name still shows on the ringcentral app. Please have an option for admins to update it on bulk so users will not need to sign out from the app for the updates to take place.
6 votes -
Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn
At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.
It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This…
4 votes -
RingCentral App: Can features be customized?
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.16 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
17 votes -
Block numbers from being manually dialed, not only on dialler or inbound.
Currently we can stop a number dialled using the dialler, which prevents the number being called by checking the DNC list and inbound calls are blocked using the Blocked ANI.
However a lot of our calls are made using the manual option and the blocked ANI does not stop this from being called.
So please incorporate manual outbound calls being blocked from numbers in the blocked ANI list.14 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
30 votes -
Eliminate Redundant Notifications: Tag Queue Calls Solely as "Voicemail" When Messages are Left
This proposal aims to streamline our team's workflow by updating the call queue notification logic to eliminate redundant emails. Currently, when a caller leaves a voicemail, the system generates two separate alerts for the single event—one tagging it as a "Missed Call" and another as a "Voicemail"—which causes inbox clutter and leads to multiple agents accidentally triaging the same customer interaction. We propose implementing a conditional rule where the final state of the call determines the notification; if a caller leaves a message, the system should strictly tag and email it as a "Voicemail," automatically suppressing the "Missed Call" alert.…
7 votes -
Allow Call Forwarding to Any External Number (Mexico)
Product Area: PSTN Routing / Carrier Setup
Problem
When using Mexican Toll-Free (ITFS) numbers, users cannot forward calls to an external number unless that destination number is provided by Telefónica.Why it happens: ITFS traffic comes in through our NGN connection, but outbound forwarding uses our SIP Trunk connection—where Telefónica blocks non-Telefónica destination numbers.
Impact: Customers switching from legacy systems (like Avaya) expect to forward calls to any phone number. This restriction creates friction and risks lost deals during migration.
Requested Solution
Update our PSTN routing so Mexican Toll-Free calls can be forwarded to any external destination number, regardless of…4 votes
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