13009 results found
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Block user to view their RingEX phone number
Feature Settings for Super Admin for their Users not to be able to see or block the "RingEX License" phone number tied to them when logging in to the RingCentral App.
4 votes -
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.10 votes -
Ability to detect headphone in use when accessing the app virtually
It will be helpful if RingCentral app has the ability to detect headphones/devices when accessing the app virtually.
4 votes -
audit trail -> need display reel performer
Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.
However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.
Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…
9 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
7 votes -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
6 votes -
Delayed Ringing Option
In CallRevu, there is feature called "delayed ringing".
This will allow a primary group of users receives the incoming call immediately.
If none of them answers within a configured delay (for example, 10 or 15 seconds), a specific secondary user begins ringing as well.Depending on the configuration, the primary users may continue ringing while the secondary user is added, or the call may move entirely to the secondary user.
We want this kind of set up please.
4 votes -
Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
9 votes -
Manage call recording using a user group instead of a queue or individual extension
We would like to create user groups and assign users to those groups for whom we want call recording enabled. For example, you have 15 people from accounting, and we want to record all 15 staff members' calls, inbound and outbound. This requires it to be sent individually to record that extension. We would like to be able to create a user group that will allow us to add a user to that group, and they will automatically be included with those recording settings.
10 votes -
Option to Restrict the SMS Server for Metada, logs, and message content to be stored in US based servers only
Ensuring SMS metadata, logs, and message contents are stored physically on US-based servers only to comply with financial, healthcare, or government compliance
3 votes -
Make DND, Call Forwarding, and Spam Blocker Settings Independent for External Numbers in Ring Groups
Description / Idea:
Currently, when external numbers are included in a ring group (Ring Settings), any DND, call forwarding, or spam blocker rules applied to those external numbers can unintentionally affect the behavior of the other internal extensions in the same ring group.Proposed Improvement:
Allow DND, call forwarding, and spam blocker settings applied to external numbers to only affect the external numbers themselves, without impacting the rest of the extensions in the ring group.10 votes -
Call Queue Templates: Multiple SMS Recipients
Under Call Queue Settings in Templates — a new feature that lets you configure SMS recipients for selected call queue groups directly from the template.
- This makes it easy to assign the same SMS recipients to multiple call queues at once, instead of adding them one by one on each call queue group extension.3 votes -
Ability to use the direct number of an extension as an outbound caller id for all the users.
Ability to use the direct number of an extension as an outbound caller id for all the users.
2 votes -
RingCentral App (iOS)
Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.
4 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
188 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Ability to Download Transcript in Bulk in Call Queue
Have an option to download transcript in bulk in a call queue
5 votes -
Do not overlay or reset active call controls when a second incoming call is presented
When a user is actively handling a call in the RingCentral for Microsoft Teams integration, the arrival of a second incoming call overlays the current call control window and interrupts the user's workflow.
The issue is not that the second call is being offered. The issue is that the incoming call screen takes focus and replaces the active call control interface.
This creates a poor user experience in scenarios such as:Transferring a caller to another employee
Searching for a transfer destination
Performing a warm transfer
Accessing call controls during an active conversation
Reviewing call information while speaking with a…5 votes -
ENABLE SMS WORKFLOW FOR SHARED INBOX
SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.
6 votes -
Continuous Dialing for Failed Faxes until successfully sent
When sending critical, time-sensitive business documents, having faxes quietly drop into a "Failed" status after just 3 quick attempts disrupts workflows. Employees have to constantly monitor the queue and manually click "Retry" repeatedly when the recipient's line is heavily congested.
Allowing the system to automatically handle high-volume retries or continuously dial until completion would drastically improve employee productivity, reduce manual monitoring, and ensure critical documents reach their destination without human intervention.
5 votes
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