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10303 results found

  1. Share SMS Template across all users in the account

    Share SMS Template across all users in the account

    41 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Missed call should show on extensions that does not answer call in ring group or call queue

    when calls are not answered by an extension on a ring group or call queue should show as missed call.

    20 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Ability to set the "Press #" to "Do Nothing"

    Preferably, customer would like to have this feature available on Site-level and Queue/User-level. 

    Business Reason:
    Customer doesn't want the calls to go to voicemail when callers are pressing # trying to bypass the menu.

    UID: 2159400020
    UI: 25.1.0DB: 25.1.0.2
    POD: 8Unit: 2
    Account Name: Elgas Limited
    Brand: RingCentral AU
    DLs: 523
    MRR: AUD 10,713.97 (USD 7,763.77)

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Allow Direct Number Assignment to reach the Dial By Name Directory

    Hello!

    Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?

    4 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. Add IP URL of individual Devices under Phones & Devices > User Phones

    If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Call Masking Company Wide

    I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    5 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  7. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    20 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    15 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Switch to toggle back to the Old RingCentral App Layout

    Ability to have the ability to go back to Old RingCentral Layout

    49 votes
    Under Review  ·  21 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Feature Request: Call Queue Configuration Export

    Feature Summary:

    • Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:

    • Queue extension numbers

    • Queue members

    • Call duration settings

    • Ring type (e.g., simultaneous, sequential)

    • Any other relevant call handling rules

    Use Case:
    • Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.

    Proposed Solution:
    • Introduce an "Export Call Queue Settings" feature within the Admin Portal

    • Provide CSV or JSON export format…

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Notification for Returned Missed Calls

    Add an indication to show when a missed call from a queue has already been returned by a member. Currently, this information is not available, leading to multiple callbacks to the same customer by different queue members. This creates a significant issue for call tracking and negatively impacts the customer experience and satisfaction.

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Update User Template via API

    Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Disable/remove capability to create Company SMS Template for Custom Roles

    App does not honor user role settings to prevent SMS company template creation

    We have a custom role applied to user to prevent them from adding company SMS templates but it still allows them to create via the texting interface.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. enable Intercom at an Account Level

    enable Intercom at an Account Level instead of enabling it individually for each user

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Add TTS for Personal Call Handling

    TTS is avaiable in an IVR, for the personal extension you only can use either the default section oder you can record and upload a prompt. You can input directly as text and have this as TTS. There are several occasions where this is beneficial for an end user to swiflty change prompts.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Ability to assign users in Key template

    It would be helpful in creating a key template if a user could already assign users to the key template.

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Add Read/Sent Feature for Messaging

    Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    7 votes
    New  ·  4 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  19. Changed email domain. Bulk update on username for SSO.

    Changed email domain. Need to do a Bulk update on username for SSO.

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Quick toggle for deskphone pairing

    Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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