13289 results found
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Disable custom schedules for users
Ability to disable the custom schedules for Users.
Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.
4 votes -
Caller ID for outbound calls that are transferred to an external number.
When he places an outbound external call and then transfers it to another external number, he wants the second recipient to see the number he originally dialed, instead of his own number.
1 vote -
bullet/numbered list formatting
In most Windows apps a shift+enter will allow a second line in a list item without starting a new bullet or numbered entry. This does not work in any message mode I've found. Is it possible to do?
1 vote -
Deleting a user popup notification for associated data
To have pop up notification to confirm action: When deleting a user, all user conversations (history) in the organization and representations with other users will be deleted
1 vote -
Ability for each user to change the company name dispalyed on the app
provide individual users the ability to customize or override the company name displayed on their own app instance.
1 vote -
Add "History" Feature in Presence Settings in Admin Portal
An ability to have a history feature in Presence so they can easily access their call history.
1 vote -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Being able to receive calls from multiple Ring Central accounts at the same time, without toggling accounts.
As a business owner, operating/involved in multiple companies. I have two Ring Central accounts, one for each company. There are times where I have multiple calls that need to be transferred to me directly from different accounts. Unless I go into the app to switch on my mobile device, I will not receive the call. My suggestion is to be able to receive calls from multiple accounts on my mobile device or the same device, rather than having two separate devices, as it somewhat defeats the purpose of using the Ring Central phone system for multiple companies, for me as…
2 votes -
Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal
Customers need the ability to remotely configure a Call Park button (DSS/feature key) on Polycom VVX450 devices directly through the RingCentral Admin Portal.
Currently, the portal does not provide an option to push or modify DSS key layouts for VVX450 phones, requiring manual configuration on each individual device. This is time-consuming, especially for accounts managing multiple Polycom phones.
The request is to add full support for:
Setting a Park button (Call Park / Park Location / Park Orbit) for Polycom VVX450
Managing DSS / feature keys remotely
Pushing updated key configurations automatically to the phones
This enhancement would streamline device…
2 votes -
Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
24 votes -
Time widget in chat
We always chat with collegues from different time zones and raising questions like:
- "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
On click:
- Open a window to type or select date-time from timepicker
- Click "OK"
- Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
- Show it for all users in theris timezoneI see message:
- "Would you like to meet at 05 May 19:00 EST?" (my timezone)
Person sees:
- "Would…10 votes -
Call queue logs visibility for unavailable call queue members
The call logs of the call queue group should be visible for unavailable members(in the RC app), also, not just for available members on the queue.
2 votes -
Fixed Dial pad after answering a call
Customer need to keep the dial pad fixed on-set on of an answered incoming calls
currently the customer need to click first the dial pad icon on an active call to display the dial pad
this is useful to lead generation, when winning the lead requires a key pressed on the dial pad (e.g. 1)3 votes -
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 t
Description: When sending faxes and the result/status is showing in the log as "unknown" the receiving fax is actually receiving the fax 3 times. Is there any way to disable this automatic resending so that faxes are only resent at our discretion and not automatically?
3 votes -
Option to Completely Disable iOS Contact Integration
I would like the ability to fully turn off integration with iPhone iOS contacts. Even with call logs turned off, when I try to call someone from my personal iPhone contacts, I still get the option to place the call using RingCentral.
I will never need to call my personal, non-work contacts through RingCentral, and this creates the risk of doing so by mistake. Please add an option to completely disable iOS contact integration so that RingCentral only ever handles work calls and contacts.
3 votes -
Feature Request: “Text Send Failure” Message on SMS Thread Preview
Description:
Currently, the “Text Send Failure” notification continues to appear in the SMS thread preview, even if the failed message occurred long ago. This can cause confusion for users, as it gives the impression that the most recent message did not go through successfully.Suggested Improvement:
The “Text Send Failure” indicator should automatically disappear from the SMS thread preview once the user reopens the conversation.Current Limitation:
At present, the only way to remove the notification is to edit and resend the failed message or delete all failed SMS messages, which can be time-consuming — especially when the failed messages…3 votes -
Click to call in Microsoft Edge
Click to call in Microsoft edge.
This can easily be done in Google chrome by the use of the Ring Central Google Chrome extension and the ring central desktop app.
At the moment this logic has yet to be applied to Microsoft edge. In edge they have the extension but it doesn’t allow you to access it after downloading the extension.
3 votes -
EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
9 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes
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