11247 results found
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Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
25 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
6 votes -
Any way to get alerted if a deskphone goes down
The customer is asking for any way to get alerted or notified if the deskphone goes down
1 vote -
Ability to search text from the file attached to the sent fax
Need the ability to see the patient name from the file attached to the sent fax
1 vote -
Remove "Message" tab in RC desktop app
Is there a way we can remove the "Message" tab in the RC desktop app for certain users?
1 vote -
Phone Numbers in Inventory - SMS and Missed Calls Routing
Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.
1 vote -
Customizing Faxes: Removing "@rcfax.com" domain from email to fax
When sending a fax via email, the fax header and cover letter currently include the full email address (ie: 1234567890@rcfax.com. The customer only wants the destination fax number (ie: 1234567890) to appear on the header and the coversheet aligning with their branding and improving readability for receipients.
This enhancement would provide gerater flexibility and professionalism, catering to customer-specific needs and increasing satisfaction with the email to fax feature.
2 votes -
Call log tagging
option to remove the missed call notification for call queues that are set to simultaneous ring
2 votes -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Caller ID advance tools to identify the caller
Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end
1 vote -
Increase HUD/Presence Contacts to 1,000
There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.
2 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
3 votes -
Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)
Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
Currently, there's no option for that.3 votes -
Voicemail Email Notification Content Modification
We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.
3 votes -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
7 votes -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Call Queue Call forwarding to an External number with an option to have an alternate schedule
Call Queue Call forwarding to an External number with an option to have an alternate schedule
1 vote -
Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote
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